Josmary Gonzalez Herrera Email & Phone Number

Sutton, Gb

Epsom, England, United Kingdom

London, England, United Kingdom

Provided service with a smile, offering courteous, helpful advice to best meet customer needs.Accepted and processed cash, cheque, card and mobile payments using POS systems.Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.Assisted customers with signing up for store loyalty programs and provided details about key benefits.Resolved customer complaints following guidelines and referred complex inquiries to team leaders.Completed transactions to replace or exchange defective items.Completed transactions to replace or exchange defective items.Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.Obtained at least 95% on positives feedback from customers.Maintained excellent client satisfaction by providing in-depth support.Received ''Employee of the month'' award a few times, ''Employee of the year'' twice.Sales Shop floor managementShop maintenanceStaff DevelopmentCoaching new faces into the business

United Kingdom

Invoice Processing (Capex, Expenses, Refunds)Suppliers Management , queries , creation.Statement reconciliationPayments ManagementMonth end accountingAccruals, Journal entriesPetty Cash reconciliationFourth, AIQ posting.

Sutton, England, United Kingdom

During my time on H&M I was the friendly face and helping hand that humanizes customer's experience. In many ways, I was the face of the company during their time in store.Worked directly with customers, striving to offer a superior customer experience that promotes and increases sales. I was fully trained about the industry and the company offers or products.Completed all the task on time and according to the design and product calendar.Delivered memorable experience to 20+ customers per hour by resolving all concerns with empathy and patience.Offered discounts, informed customers on current promotional campaigns.Promoted customer loyalty scheme at checkout.Accepted card, cash and cheque payments in POS register system.Helped customers obtain specialized help for refunds and exchanges.

Wimbledon, England, United Kingdom

Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.Practiced safe food handling procedures at all times.Verified proper portion sizes and consistently attained high food quality standards.Verified freshness of products upon delivery.Prepared and stored food ingredients according to food safety protocols.Worked under pressure following the kitchen standards, getting good feedbacks from customers.Practiced safe food handling procedures at all times.Verified proper portion sizes and consistently attained high food quality standards.Verified freshness of products upon delivery.Prepared and stored food ingredients according to food safety protocols.Worked under pressure following the kitchen standards, getting good feedbacks from customers.

Caracas, Federal District, Venezuela

Prepare tax accrual for company records and accounts.Liaise with clients to understand business practices and new projects, and communicate the tax implications of new and existing business practices.Develop positive working relationships with clients, including understanding their business practices and specific tax information needs.Prepared detailed models, reports and charts highlighting complex financial information.Advised management on financial details related to business operations, inventory levels and budgets.Assist in the preparation of annual financial records, including meeting deadlines and ensuring all financial practices and records comply with the accepted accounting standards.

Bachelor'S Degree, Tax Accounting, Cum Laude

Aat Level 2 Accounting In Accounting, Accounting, Aat Level

Bookkeeping systems setting up Customer transactions processing Supplier transactions processing Receipts and payments processing.