Jo Smith Email & Phone Number

Washington, District Of Columbia, United States

Partnered with global leaders and the Office of the CIO to enhance technology support, optimize field operations, and reduce costs, advancing the strategic goal of reimagining service for over 3,000 volunteers engaged in grassroots, locally prioritized projects across 60 countries around the world.• Led collaborative efforts and traveled to all three Peace Corp regions, engaging with local staff and volunteers to understand their needs and how technology can be used to support and empower them in their work to deliver on local mission priorities. • Conducted an evaluation of Headquarters programs, finding opportunities for global solution standardization, while recognizing the need for local and region-specific strategies. Implemented key improvements and innovative technologies that streamlined operations, enhanced alignment and boosted regional efficiency. • Developed strategic recommendations to strengthen the global support model while building local capacity. These initiatives resulted in increased investment in a Regional IT Support framework, delivering more cost-effective solutions, increased stakeholder satisfaction while achieving a significant reduction in the overall IT budget. • Designed a transformative training strategy centered on regional collaboration, introducing peer-to-peer communities of practice and experiential learning models. Collaborated with leaders across the organization to successfully pilot the rollout in 2 regions and through an IT education conference in Washington DC hosting IT specialists from 26 countries.

Washington Dc-Baltimore Area

Led the transformation of program services and business operations for Peerforward, a national non-profit dedicated to increasing college enrollment and persistence for students in underserved communities. Transitioned the organization to a more affordable, scalable model, increased impact and expanded to serve 90,000 students annually, a 40% increase.• Through a collaborative and inclusive process, designed and implemented a new business model. Successfully restructured and rebranded the organization. Featured in The Stanford Social Innovation Review, 2017 as an example of a way to scale by cutting costs.• Led a human resource and organizational development strategy cultivating a caring, diverse, high-performance culture. Engaged and motivated staff through the implementation of new HR models, systems and policies and created leadership development programs accelerating equity, diversity, and inclusion goals.• Established effective, efficient operations and policies across all administrative business functions producing exceptional results for all partners, funders, and stakeholders. Delivered high quality services in support of continuous performance improvement, organizational collaboration, legal compliance, and effective organizational governance.• Built long-term partnerships with leading non-profit organizations and Fortune 500 corporations to drive mutually beneficial business outcomes. Established corporate engagement models and secured pro-bono consulting for major Peerforward initiatives in strategy, technology, marketing, communications, rebranding, and legal support, significantly reducing operational expenses.• Delivered high quality program achieving statistically significant results in key college success metrics. Designed and launched innovative, award-winning products developed with funding from major philanthropy organizations to expand services portfolio in response to customer demand.

Washington Dc-Baltimore Area

Led an operational transformation to improve organization-wide automation, efficiency, and scalability. Developed a mission-oriented technology strategy that facilitated the successful expansion of the organization from 3 to 12 regions with an annual budget exceeding $20M.• Delivered technology solutions aligned with organizational goals and created a highly secure, reliable technology infrastructure to support 130 employees, 1500 seasonal staff and volunteers, and 50,000 students annually. • Provided a business application and information architecture across all functions to automate processes, enable timely access to data for performance management, decision making and shared information for organizational learning.• Designed and implemented innovative technology to support schools and students and built breakthrough measurement tools that set national standards for measuring college enrollment rates, a key mission success metric.• Created a Project Management Office to support program delivery, operations management, performance reporting, strategic planning, and the successful launch of new products.• Built a long-term partnership with Deloitte that contributed over $10 million in pro bono consultancy enabling the delivery of state-of-art technology to support operations and creating meaningful corporate employee engagement opportunities. Both organizations were recognized by the US Chamber of Commerce as the nation’s Top Corporate-Non-Profit Partnership 2010.

Cambridge, England, United Kingdom & Ashburn Virginia

Led a team of 10 operations specialists located in Europe and the US driving a business transformation campaign across MCI’s $1.7 billion European subsidiary adapting US product and service support tools for use by 800 product delivery and customer service professionals spread across Western Europe.Consolidated IP, voice, and data service operational activity into five core centers to reduce costs by 50%, reduce delivery lead times by 33%, and improve the customer experience.

Cambridge, England, United Kingdom

Led business programs supporting 500 Service professionals in UUNET’s $1 billion European internet services subsidiary. Managed a team of 6 business analysts, to deliver a program of business process improvements and systems support during a period of rapid growth and expansion.Drove the consolidation of processes and system architecture by project managing on-time delivery of new tools. Provided a single suite of core systems, Europe wide, to integrate business functionality and eliminate the large number of inefficient heritage systems used to support the business.

London, England, United Kingdom

Business Systems Analyst for Britain’s second largest retailer, consisted of 8 retail brands, 2000 retail outlets, a growing international unit, and a home shopping unit for catalogue and e-commerce.Managed a team of four business analysts creating a business data warehouse to increase efficiency, profitability and reduce costs through better access to information and improved decision making.

Cambridge, England, United Kingdom

Provided operations & technology support for over 1000 business professionals in the UK across all operational functions for this dynamic start up telecommunications company supplying innovative fixed radio access technology.Delivered mission critical IT systems to enable the successful launch of the new service to over half a million customers in May 1996. Supported continuing expansion of service and growth of the business.

Social Entrepreneurship Program

Postgraduate Certificate, Computer/Information Technology Administration And Management

Bachelor Of Arts - Ba, English Literature & European Philosophy And Literature