Josshy Olea Email & Phone Number

Evergreen Park, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Develop and work in projects using Salesforce languages such as Apex, and SOQL.
• Aid in high scalability projects involving cloud-based infrastructure design and implementation.
• Utilize different testing options, such as, feature, stress/load, accessibility (ADA) testing and documenting test plans.
• Develop within Salesforce, Salesforce Developer Console, and Visual Studio Code.

Remote

• Supported student's mastery of learning objectives and technologies such as HTML, CSS, Javascript, and others in an effective and engaging manner during the tutoring sessions(s).
• Prepared and stayed up to date with curriculum expectations according to the learning objectives of the program.
• Articulated clear verbal and written responses according to student's needs.
• Provided instructional guidance to students in the full stack web development curriculum.

• Use MySQL scripting to troubleshoot and repair bad data caused by software errors, bugs, and glitches.
• Collaborate with Tech Ops, Development, and Product team members to identify and resolve software bugs and enhancement requests.
• Use JIRA platform to document and escalate system issues to the appropriate department.
• Maintain/Adjust the SWE Update by date.
• Communicate through Salesforce platform to update other departments on case resolutions.

Chicago, Illinois, United States

• Answer 8-15 calls per day to translate technical concepts to non-technical customers.
• Troubleshoot and diagnose various system issues, including data issues, bugs, end-user experience.
• Provide product consultation, software demonstration, and product training to an average of 40-55 customers per week.
• Successfully train and supervise new incoming employees.
• Received Customer Satisfaction Award for Q3,2021.

Chicago, Illinois, United States

• Assigned incoming loans through Encompass to Junior and Senior closers to ensure timely closing requirements.
• Ran underwriting reports for all loans that have closed.
• Completed pre-audit checklists for assigned loans to ensure efficient transitions into post-closing.
• Assisted regional manager with other related tasks.

• Conducted 10-15 assessments per week with patients and healthcare professionals.
• Responsible for accurate data entry in compiling all patient medications with the appropriate prescription and demographic information to ensure patients received correct medications.
• Maintained and compiled accurate reports to be shared with the Exact Care Pharmacy team.

• Assisted care coordinators in the oversight and monitoring of personal care services at home.
• Entered demographic data into software and diagnostic codes.
• Utilized appropriate resources or contact provider offices to clarify information as needed
• Entered system approvals for all PCP authorized services

Greater Chicago Area

• Provided therapeutic support for kids struggling with mental and behavioral difficulties.
• Redirected clients appropriately and effectively.
• Assisted clients towards assigned goals set forth through the therapist.

Greater Chicago Area

• Promoted station through commonly used social forms of media such as Facebook, Twitter, etc.
• Planned and executed major station events.
• Coordinated small teams for events, remotes, and other radio functions.
• Sought relationships with outside vendors for trade and deals.
• Assigned job roles for part-time workers.
• Budgeted monthly costs for promotions department.

• Provided advocacy, assessment, and case management services to individuals, families and groups.
• Counseled and aided individuals and families requiring assistance, including but not limited to problems such as personal and family adjustments, finances, employment, food, clothing, housing, medication monitoring and.
• Assessed physical and mental impairments to determine nature and degree of problem.
• Supervised program participants individually or in groups.

Boot Camp, Coding/Full Stack Web Development

Learning various browser based technologies such as, HTML, CSS, JavaScript, React, Bootstrap and others. Using Deployment/Command-Line.

Bachelor Of Arts (B.A.), Psychology