Josselyn B. Munoz Email & Phone Number

Jacksonville, Fl, Us

Support Enterprise Applications Level 3 in response to technical outages, latencies, and errors in API architecture. Integrated data into new technology pipelines while supporting legacy systems until their decommissioning. Documented and resolved incidents in ServiceNow, Confluence, and Jira. Composed and revised SOPs whenever applicable. Presented integration optimization recommendations from problems identified upon RCA of incidents.

Jacksonville, Florida, United States

Provided on-call support of manufacturing, visualization, and analytics software systems by leveraging an array of applications. Interviewed technical managers, engineers, lab technicians and machine operators to gather information for project requirements, troubleshooting issues, RCA, and to mitigate operational pain points. Led digital transformation efforts by leveraging MS Power Platform for analytics, reporting, and development. Veterans ERG Webmaster.

New York, New York, United States

Implemented appropriate controls for encryption effectiveness by leveraging Java, Maven, Apache POI, MS Excel, and Nmap to automate and produce reports. Worked as a team to develop a mobile app using Modo Workplace. Gained working knowledge of SAP ERP security protocols.

Jacksonville, Florida Area

Facilitated tutoring sessions by employing collaborative learning techniques while covering the fundamentals of programming (COP2220).

Jacksonville, Florida Area

Used Java EE, Spring Framework, and APIs for app dev. Delivered on a variety of tasks in support of team goals and objectives. Utilized Lean Agile practices (Scrum/Kanban) to deliver value to the organization.

Jacksonville, Florida Area

Worked closely with branch managers and inside counsel to resolve third-party requests wherever Merrill Lynch was not a party to the underlying litigation. Secured outside counsel whenever a conflict of interest revealed itself. Served as team liaison representing our team in company networking functions, coordinated job-shadowing sessions, and produced a significant portion of our SOP.

Jacksonville, Florida Area

Built relationships by delivering personalized, world-class customer service in both English and Spanish using cutting-edge video-telephonic platforms and an array of GUIs to remotely authenticate customers and process retail banking transactions. Supported PMs as an SME in the training of fellow tellers.

Kissimmee, Fl

Filmed, edited, and assisted in the production of youth sports, tournaments, and special events broadcast on syndicated ESPN networks.

Kissimmee, Fl

Criminal Traffic Department Liaison and Data Entry Specialist. Reviewed all correspondence, paying close attention to the time of receipt and carefully discerning the nature of requests, pleas, and motions in order to deliver them directly to the appropriate judges. Used integrated data management systems to update databases.

Iii Marine Expeditionary Force

Administrative Assistant to the CoO of the Consolidated Postal Systems, Japan. Took part in the logistical planning and execution of mobile mail units and deployed with Warrior Expeditionary Services Teams (WEST) in Fallujah, Iraq in support of Operation Iraqi Freedom II. Supervised the handling of mail for multiple Marine Corps post offices. Member of Ceremonial Platoon, rendering military honors, burials, and color guards.

B.S. Computer Science, Minor In Mathematics

Activities and Societies: Upsilon Pi Epsilon Military Student of the Year, 2019 Society for Women Advancing Technology & Computing Treasurer

Entrepreneurial And Small Business Operations

B.S., Cinematography And Film/Video Production

Administration