Jostien Sky Email & Phone Number

Washington, Dc, Us

Arlington, Va, Us

Client: Microsoft

Paris, France, Fr

Client: Microsoft

Redmond, Washington, Us

Richfield, Minnesota, Us

As an Assistant Store Manager - Sales, I deliver a world-class customer experience while playing a vital role in implementing sales strategies, analyzing business results. Delivering on all aspects of the sales experience both inside and outside of the store. Assistant Store Managers are an essential part of the management family with total store responsibility, training and mentoring of associates, building an effective sales culture, and driving positive outcomes for the company.• Builds sales solutions that engages the customer and drive profitability.• Directly supervises, trains, develops, and retains key holders(Supervisors and Managers) and associates.• Celebrates and recognizes successful moments everyday.• Encourages friendly and fun internal competition complete with bragging rights.• Integrates strategic partnerships to further sales, training, and customer success initiatives• Builds a diverse pipeline of talent for future opportunities.• Identify, develop, and retain internal talent; recruit and build relationships with external talent.• Motivate and inspire the team to sell, grow, and have fun while being the best.

Richfield, Minnesota, Us

As the Geek Squad Manager, I was responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulllment services). Youll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.• Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets.• Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement.• Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP.• Analyzes and evaluates both nancial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue.• Manages the entire store operation while acting as Manager on Duty including: Monitor sales activity, employee productivity, merchandising standards, customer service, andprocessing.• Provide direction and management authorization as needed.•Resolve complex client/customer issues.• Review/generate management reports as needed.• Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to xing/troubleshooting or repairing a solution we’ve already sold.• Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines.

Richfield, Minnesota, Us

The Specialty Sales Manager, Mobile & Connected Life ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will play a vital role managing end-to-end sales of specialty products including Mobile Phones, Tablets, Connected Home, Digital Imaging, Wearables, Accessories, etc.I was supporting the direction provided by Store Leadership in implementing sales action plans, monitoring business results, and driving execution of sales strategies.• Be an expert in your respective department and apply holistic knowledge to drive protable outcomes.• Deliver on all aspects of the sales experience within your respective department through all touchpoints with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutionsetc.).• Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin,and NOP goals.• Integrate partnerships and 3rd party programs specic to sales, training, and customer facing initiativesto ensure seamless experience.• Engage customers using selling skills to build complex, connected solutions while maintain a balance ofhigh velocity and high service.• Motivate, coach, recognize, and performance manage employees to reach their full potential.• Resolve complex customer issues.

Richfield, Minnesota, Us

The Consultation & Design Supervisor is a micro-store leader who identies opportunities to grow the customer portfolio. They set performance goals and coach the team to provide a best-in-class consultative experience to our customers in the home, in stores, or virtually. They deploy resources to meet the needs of the micro-market. The Consultation & Design Supervisor guides the team through competing priorities and ensures execution and ecacy by conducting weekly pipeline meetings, monthly customer portfolio meetings, and quarterly performance. They also lead development conversations with the Consultation and Design (C&D) team. Additionally, they build quality relationships with customers and provide them with relevant and memorable products, services, and technology expertise. They deliver a dierentiated experiences through all Best Buy touchpoints to drive condence in the Best Buy brand.• Drives a positive customer experience by building relationships and providing solutions to their needs.• Empowers Consultants, Senior Consultants, and Designers to drive a world-class consultative customerexperience through enablement of the direct to customer (D2C) strategy in their location andthroughout the micro-market.• Grows the customer portfolio through coaching, developing, and validating plans for acquisition,frequency, and retention.• Drives adoption, usage, and prociency of Customer Relationship Management (CRM).• Maintains a broad scope of knowledge in technology products and services, advanced relationshipskills, CRM, and leadership development skills.• Supports the premium business through coaching complex selling, process management, upskillingemployees, and customer's private data management.• Develops meaningful partnerships with Best Buy for Business, Services, and other teams to maximizecustomer experience.• Utilizes data, analytics, and local insights to dene customer share and market opportunities.

Richfield, Minnesota, Us

The Best Buy Consultant focuses on providing our customers with dedicated service, consultation, and basic design solutions. They have skilled expertise in complex solutions across multiple product categories and services. Best Buy Consultants help our customers in stores through appointments or walk-ins. They are responsible for meeting customers current needs and building future opportunities.• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.• Guides customers through complex solutions across multiple product categories and services in home, in-store, and virtually.• Seamlessly incorporates knowledge across all categories to build broader, more impactful solutions.• Supports projects from start to nish while acting as a liaison for customers throughout their journey.• Coordinates "My Team" system for customers to see projects from initial vision and development todelivery and installation.• Maintains relationships with other employees across channels through coaching and supervision toensure a smooth process with consultants.• Supports customer interaction from pre-call and walkthrough to installation and post-sale follow up.• Delivers solutions across every channel of Best Buy with a full understanding of all sales andtransactional systems.• Connects customers with appropriate experts within the organization.• Navigates services and solutions of Best Buy capabilities to pair customers with the appropriate level ofsales support from Consultants to Designers and Account Managers as needed.