Josue C. Email & Phone Number

San Antonio, Tx, Us

Alpharetta, Georgia, Us

Alpharetta, Georgia, Us

Alpharetta, Georgia, Us

Alpharetta, Georgia, Us

Bethesda, Md, Us

• Respond to inbound sales calls by building rapport and driving revenue thru suggestive selling and interpersonal skills.• Present organized information on 13 different hotels/ brands including Luxury hotels like the JW Marriott and W Hotel in both San Antonio and Austin.• Communicate effectively over the phone and via email with clients regarding upcoming group events.• Contract meeting space and events for various types of clients from conferences to executive meetings.• Generate referrals by delivering exception customer service to clients throughout the sales process from start to finish.

Bethesda, Md, Us

• Positive impact on site visit closure by increasing Large Group/ Core (10-300 rooms on peak) by 7% from 2017 to 2018.• Liaison between Sales Office and property departments to pull through business over need dates.• Advise Sales Office team as property expert, educated on space strategies in order to better close business.• Enhanced our overall site visits for customer and contract closure rates by 13% from previous year.• Proactively resoliciting past actualized and current on property groups.• Continuous researching competition (internal & external) to better sell against comp sets.• Conduct marketing blitz with Sales Executive around the downtown area to maintain local business rapport local business.• Educate and answer questions for Sales Office about local off-site venues and activities for groups.• Introduced new social media partnership with local associations and social media company.• Increased social media followers by 115 across multiple platforms.• Improved “new post engagement” from 9,300 in February 2019 to currently 28,296 on a monthly basis.

Bethesda, Md, Us

Bethesda, Md, Us

• Oversee various outlets including 2 restaurants, 2 lobby bars, 2 Starbucks, pool bar and 2 in room dining outlets with 70+ associates between 2 different hotels.• Coordinated cleaning programs in all F&B areas (including General clean) and make improvements to improve restaurant ambiance.• Supervise staffing levels to ensure excellent customer service and maintain productivity levels high.• Work with Sales team to coordinate special site visit events.• Conduct audits to ensure brand standards are maintained as well as financial goals are being surpassed. • Communicate areas that need attention to staff and follows up to ensure understanding.• Manage daily operations, uphold quality assurance and standards • Implemented new menus in 4 outlets and trained staff.• Handled all guest complaints and inquires in a professional manner.• Coordinate with various departments to execute various action stations between the 2 hotels.

- Prepare par levels and adjust levels according to business trends.- Create a variety of dishes from salads, entrees, and desserts from scratch in a adequate time.

Bachelor'S Degree, Hotel And Restaurant Management / Certificate In Sales And Marketing

Associate'S Degree, Culinary Arts/Chef Training