AeroLeads people directory · profile
Josue Lopez Email & Phone Number
Senior Director, Technical Support
at
Snowflake
1 work email found
@snowflake.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Technical Support
Location
San Antonio, Texas, United States
Company size
Who is Josue Lopez? Overview
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Quick answer
Josue Lopez is listed as Senior Director, Technical Support at Snowflake, a with 10201 employees, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at snowflake.com and a matched LinkedIn profile for Josue Lopez.
Josue Lopez previously worked as Director - Global Technical Support and Restricted Markets at Snowflake and Director Technical Support - Restricted Markets at Snowflake. Josue Lopez holds B.A, History from The University Of Texas At Austin.
Company email context
Email format at Snowflake
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{first}.{last}@snowflake.com
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AeroLeads found 1 current-domain work email signal for Josue Lopez. Compare company email patterns before reaching out.
Profile bio
About Josue Lopez
Hi, this is Josue Lopez, and Welcome to my LinkedIn Profile!Throughout my career, I have attained demonstrated success in spearheading and driving infrastructure and implementations-systems projects towards completion by strategizing, planning, and scheduling resources. My expertise in identifying risks/vulnerabilities, conducting root cause analysis, and managing disaster recovery while adhering to ITIL standards are second are none!What makes me stand out is my track record of leading cross-functional teams, administering budgets, and formulating and executing corporate IT. roadmaps for improving processes/performance. I am well-versed in orchestrating system installations, upgrades, configurations, and software integration procedures.Based on my credible experience, I am adept at coordinating a broad spectrumof operational and IT programs aimed at generating savings and streamlining business functions. I am skilled in underpinning contracts, service specifications, and SLAs, OLAs, and KPI compilation.Employers recognize me as an articulate communicator with the ability to forge professional relationships with stakeholders at all levels via leveraging strong interpersonal skills. The personal and professional values I will contribute include determination, teamwork, commitment, communication, respect, and trust which I contribute on a daily basis with every single client. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Should you have any questions regarding my career, please feel free to connect@josuealilopez@gmail.com.
Listed skills include System Administration, Windows, Networking, Process Improvement, and 13 others.
Current workplace
Josue Lopez's current company
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Snowflake
8 roles
Josue Lopez work experience
A career timeline built from the work history available for this profile.
Director - Global Technical Support And Restricted Markets
Current
May 2024 - Present
Director Technical Support - Restricted Markets
May 2022 - May 2024
Director, Global Technical Support - Government Solutions
As Director, Global Technical Support - Government Solutions major responsibilities include:Providing effective strategic business support regarding technology and product investments, and initiatives by communicating with executive leadership and external consultants, fulfilling compliance requirements of IL4 accreditation and FEDRAMP authorization by leading critical technology transformation and collaborating with external partners, vendors, and internal teams, delivering quality customer support to public sector contractors and agencies above SLO and SLA targets by leading, training, and mentoring, multi-discipline technical teams with more than 100 technical support Rackers, utilizing technical leadership skills to integrate product engineering and continuous operational support above business KPIs targets in the Government sector.Highlights of my noted contributions include:► Increased NPS and abridged profile cost by managing a technical deliveryprogram of two acquisitions into Rackspace Technology.► Directed transformation programs with a keen focus on enhancing productmargin profile and improving support outcomes on VMware and AWS basedproducts.► Exceeded customer experience targets along with organizational, financialobjectives by establishing an organizational culture, defining an operational strategy in alignment with productization efforts, and delivering multiyear service improvements.
Jun 2020 - May 2022
Senior Manager - Fanatical Support
In my most recent role as Senior Manager - Fanatical Support, major duties included:Structuring support tooling for operational delivery to include: Maintenance Calendars, Ticketing Systems, Phones Design, and workflow tools to minimalize support friction and optimize ticket response time. This was aimed at reducing credit memos while improving service output. I was also charged with delivering employee retainment and engagement for my technical domain.My top achievements within this role include:► Decreased $1.2M annual Opex spend by scaling the organizational delivery model globally.► Increased sales growth in the APAC region by defining operational technicalsupport strategy and partnering with the regional sales office.► Boosted operational effectiveness and efficiencies by eliminating NonValue-added work and implementing innovative technologies to Ticketingworkflows, AT-AT, and Ticket Score.►Special International Assignment: Head of Technical Support - APAC to include operational integration of Technical Engineers in the APAC region.
Feb 2014 - Jun 2020
Technical Manager, Fanatical Support
Lead a team of highly technical network and system administrators, that provides fanatical support to external facing customers. Our organization is a leader is in the hosting industry, and continue to aspire to find ways to provide better support experience for our customers.
Sep 2011 - Feb 2014
System Support Engineer
Jul 2010 - Sep 2011
Information Technology Service Desk Team Lead
Aug 2008 - Jul 2010
Team & coworkers
Colleagues at Snowflake
Other employees you can reach at snowflake.net. View company contacts for 10201 employees →
MI
Muneeb Ikram
Colleague at SnowflakeFaisalabad, Punjab, Pakistan
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JL
Joseph Li
Colleague at SnowflakeAustin, Texas, United States
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AW
Ashley Woods
Colleague at SnowflakeNew York, United States
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TM
Talya Museri
Colleague at SnowflakeAmsterdam, North Holland, Netherlands
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WG
Wendy Grus
Colleague at SnowflakeGreater Seattle Area, United States
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PC
Prayag Chandran Nirmala
Colleague at SnowflakeMilpitas, California, United States
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LM
Lavanya Mote
Colleague at SnowflakePune, Maharashtra, India
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BE
Bartłomiej Etenkowski
Colleague at SnowflakeWarsaw, Mazowieckie, Poland
View →
CL
Clayton Lanham
Colleague at SnowflakeSan Francisco, California, United States
View →
RY
Richard Yi
Colleague at SnowflakeUnited States
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Muneeb Ikram
Colleague at SnowflakeFaisalabad, Punjab, Pakistan
View →
JL
Joseph Li
Colleague at SnowflakeAustin, Texas, United States
View →
AW
Ashley Woods
Colleague at SnowflakeNew York, United States
View →
TM
Talya Museri
Colleague at SnowflakeAmsterdam, North Holland, Netherlands
View →
WG
Wendy Grus
Colleague at SnowflakeGreater Seattle Area, United States
View →
PC
Prayag Chandran Nirmala
Colleague at SnowflakeMilpitas, California, United States
View →
LM
Lavanya Mote
Colleague at SnowflakePune, Maharashtra, India
View →
BE
Bartłomiej Etenkowski
Colleague at SnowflakeWarsaw, Mazowieckie, Poland
View →
CL
Clayton Lanham
Colleague at SnowflakeSan Francisco, California, United States
View →
RY
Richard Yi
Colleague at SnowflakeUnited States
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2 education records
Josue Lopez education
B.A, History
The University Of Texas At Austin
Mba, Management Of Technology
The University Of Texas At San Antonio
FAQ
Frequently asked questions about Josue Lopez
Quick answers generated from the profile data available on this page.
What company does Josue Lopez work for?
Josue Lopez works for Snowflake.
What is Josue Lopez's role at Snowflake?
Josue Lopez is listed as Senior Director, Technical Support at Snowflake.
What is Josue Lopez's email address?
AeroLeads has found 1 work email signal at @snowflake.com for Josue Lopez at Snowflake.
Where is Josue Lopez based?
Josue Lopez is based in San Antonio, Texas, United States while working with Snowflake.
What companies has Josue Lopez worked for?
Josue Lopez has worked for Snowflake, Rackspace Technology, and Christus Health.
Who are Josue Lopez's colleagues at Snowflake?
Josue Lopez's colleagues at Snowflake include Muneeb Ikram, Joseph Li, Ashley Woods, Talya Museri, and Wendy Grus.
How can I contact Josue Lopez?
You can use AeroLeads to view verified contact signals for Josue Lopez at Snowflake, including work email, phone, and LinkedIn data when available.
What schools did Josue Lopez attend?
Josue Lopez holds B.A, History from The University Of Texas At Austin.
What skills is Josue Lopez known for?
Josue Lopez is listed with skills including System Administration, Windows, Networking, Process Improvement, Technical Support, Microsoft Exchange, Sccm, and Active Directory.
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