Josue Lopez

Josue Lopez Email and Phone Number

Senior Director, Technical Support @ Snowflake
San Antonio, TX, US
Josue Lopez's Location
San Antonio, Texas, United States, United States
Josue Lopez's Contact Details

Josue Lopez personal email

About Josue Lopez

Hi, this is Josue Lopez, and Welcome to my LinkedIn Profile!Throughout my career, I have attained demonstrated success in spearheading and driving infrastructure and implementations-systems projects towards completion by strategizing, planning, and scheduling resources. My expertise in identifying risks/vulnerabilities, conducting root cause analysis, and managing disaster recovery while adhering to ITIL standards are second are none!What makes me stand out is my track record of leading cross-functional teams, administering budgets, and formulating and executing corporate IT. roadmaps for improving processes/performance. I am well-versed in orchestrating system installations, upgrades, configurations, and software integration procedures.Based on my credible experience, I am adept at coordinating a broad spectrumof operational and IT programs aimed at generating savings and streamlining business functions. I am skilled in underpinning contracts, service specifications, and SLAs, OLAs, and KPI compilation.Employers recognize me as an articulate communicator with the ability to forge professional relationships with stakeholders at all levels via leveraging strong interpersonal skills. The personal and professional values I will contribute include determination, teamwork, commitment, communication, respect, and trust which I contribute on a daily basis with every single client. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Should you have any questions regarding my career, please feel free to connect@josuealilopez@gmail.com.

Josue Lopez's Current Company Details
Snowflake

Snowflake

View
Senior Director, Technical Support
San Antonio, TX, US
Website:
snowflake.net
Employees:
10201
Josue Lopez Work Experience Details
  • Snowflake
    Senior Director, Technical Support
    Snowflake
    San Antonio, Tx, Us
  • Snowflake
    Director - Global Technical Support And Restricted Markets
    Snowflake May 2024 - Present
    The Cloud, Us
  • Snowflake
    Director Technical Support - Restricted Markets
    Snowflake May 2022 - May 2024
    The Cloud, Us
  • Rackspace Technology
    Director, Global Technical Support - Government Solutions
    Rackspace Technology Jun 2020 - May 2022
    San Antonio, Texas, Us
    As Director, Global Technical Support - Government Solutions major responsibilities include:Providing effective strategic business support regarding technology and product investments, and initiatives by communicating with executive leadership and external consultants, fulfilling compliance requirements of IL4 accreditation and FEDRAMP authorization by leading critical technology transformation and collaborating with external partners, vendors, and internal teams, delivering quality customer support to public sector contractors and agencies above SLO and SLA targets by leading, training, and mentoring, multi-discipline technical teams with more than 100 technical support Rackers, utilizing technical leadership skills to integrate product engineering and continuous operational support above business KPIs targets in the Government sector.Highlights of my noted contributions include:► Increased NPS and abridged profile cost by managing a technical deliveryprogram of two acquisitions into Rackspace Technology.► Directed transformation programs with a keen focus on enhancing productmargin profile and improving support outcomes on VMware and AWS basedproducts.► Exceeded customer experience targets along with organizational, financialobjectives by establishing an organizational culture, defining an operational strategy in alignment with productization efforts, and delivering multiyear service improvements.
  • Rackspace Technology
    Senior Manager - Fanatical Support
    Rackspace Technology Feb 2014 - Jun 2020
    San Antonio, Texas, Us
    In my most recent role as Senior Manager - Fanatical Support, major duties included:Structuring support tooling for operational delivery to include: Maintenance Calendars, Ticketing Systems, Phones Design, and workflow tools to minimalize support friction and optimize ticket response time. This was aimed at reducing credit memos while improving service output. I was also charged with delivering employee retainment and engagement for my technical domain.My top achievements within this role include:► Decreased $1.2M annual Opex spend by scaling the organizational delivery model globally.► Increased sales growth in the APAC region by defining operational technicalsupport strategy and partnering with the regional sales office.► Boosted operational effectiveness and efficiencies by eliminating NonValue-added work and implementing innovative technologies to Ticketingworkflows, AT-AT, and Ticket Score.►Special International Assignment: Head of Technical Support - APAC to include operational integration of Technical Engineers in the APAC region.
  • Rackspace Technology
    Technical Manager, Fanatical Support
    Rackspace Technology Sep 2011 - Feb 2014
    San Antonio, Texas, Us
    Lead a team of highly technical network and system administrators, that provides fanatical support to external facing customers. Our organization is a leader is in the hosting industry, and continue to aspire to find ways to provide better support experience for our customers.
  • Rackspace Technology
    System Support Engineer
    Rackspace Technology Jul 2010 - Sep 2011
    San Antonio, Texas, Us
  • Christus Health
    Information Technology Service Desk Team Lead
    Christus Health Aug 2008 - Jul 2010
    Irving, Tx, Us

Josue Lopez Skills

System Administration Windows Networking Process Improvement Technical Support Microsoft Exchange Sccm Active Directory Servers Dns Vmware Microsoft Servers Unix Help Desk Support Disaster Recovery Iis Team Leadership

Josue Lopez Education Details

  • The University Of Texas At Austin
    The University Of Texas At Austin
    History
  • The University Of Texas At San Antonio
    The University Of Texas At San Antonio
    Management Of Technology

Frequently Asked Questions about Josue Lopez

What company does Josue Lopez work for?

Josue Lopez works for Snowflake

What is Josue Lopez's role at the current company?

Josue Lopez's current role is Senior Director, Technical Support.

What is Josue Lopez's email address?

Josue Lopez's email address is jo****@****ail.com

What schools did Josue Lopez attend?

Josue Lopez attended The University Of Texas At Austin, The University Of Texas At San Antonio.

What skills is Josue Lopez known for?

Josue Lopez has skills like System Administration, Windows, Networking, Process Improvement, Technical Support, Microsoft Exchange, Sccm, Active Directory, Servers, Dns, Vmware, Microsoft Servers.

Who are Josue Lopez's colleagues?

Josue Lopez's colleagues are Lavanya Mote, Ruiwen Deng, Ricardo Garita, Dinh Nguyen, Ed Fron, Natasha Sawyer, Julia Brandao.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.