Josue Gamboa Ocampo Email & Phone Number

Pavas District, San Jose, Costa Rica

• Investigating and resolving customer inquiries and disputes on service, billing, adjustments and policy issues.• Handling customer inquiries, concerns, and requests via various communication channels (phone, email, chat).• Implement and maintain quality assurance processes to ensure consistency and excellence in customer service delivery.• Conduct regular evaluations and provide feedback to customer service representatives.• Identify opportunities for process improvement within the customer service department.• Implement best practices and tools to enhance efficiency and effectiveness.• Manage the intranet to ensure content is current, easy to access and engaging.• Maintaining overall quality control on content and design as well as developing and implementing policies and standards to ensure effective and engaging intranet content that meets the needs of the business.

Heredia, Costa Rica

• Identifying customer needs and proactively offering products and services.• Position product features and solution recommendations to provide customers with a complete top-down sales solution.• Learn and uncover customers' needs by creating connections and asking the right questions.• Achieve and exceed monthly sales goals.

Heredia, Costa Rica

Ability to empathize with, prioritize customer needs, and maintain composure in highly escalated situations. Effective problem-solving skills including decision making, time management and immediate prioritizationof tasks. Ability to communicate clearly and assertively with clients, both internal and external. Action oriented and self-disciplined.