I have a solid professional experience in various fields across different companies and roles. I began my career in April 2015, where I worked as customer support for website hosting products. During this period, I used my skills to assist in the creation and building of websites, utilizing tools like Wordpress and Magento.In August 2016, I took a step forward and joined the IBM team, working as a Level 1 Help Desk Analyst. In this role, I played a crucial part in assisting users with resolving issues related to information technology. My responsibilities included software installations, proper routing of tickets to the responsible teams, and providing remote assistance to address various technical matters.Starting from November 2022, I further advanced in my career by becoming a ServiceNow Developer. In this position, I am involved in creating Workflows, Catalog Items, and Business Rules within the ServiceNow platform. My contributions also extend to building Service Portals, which enhance user experience and process efficiency.My professional journey showcases my ability to adapt to different environments and roles, as well as my commitment to learning and applying new skills over time. My experience spans from direct technical support to developing technological solutions, reflecting my dedication to delivering value and innovation at every stage of my career."ServiceNow Certifications : CSA, CAD, CIS-ITSM, CIS-CSM and CIS-HRCloud Certifications: Az-305, Az-104, Az-900, Dp-900, Sc-900, Ai-900 e CLF-C01(Aws Practitioner)