José Luis Urcelay

José Luis Urcelay Email and Phone Number

Customer Experience Specialist @ Mercedes-Benz España
Madrid, ES
José Luis Urcelay's Location
Madrid, Community of Madrid, Spain, Spain
José Luis Urcelay's Contact Details

José Luis Urcelay personal email

About José Luis Urcelay

José Luis Urcelay is a Customer Experience Specialist at Mercedes-Benz España. They possess expertise in english, business english, sap r/3, microsoft office, public sector audit and 45 more skills. They is proficient in English.

José Luis Urcelay's Current Company Details
Mercedes-Benz España

Mercedes-Benz España

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Customer Experience Specialist
Madrid, ES
José Luis Urcelay Work Experience Details
  • Mercedes-Benz España
    Customer Experience Specialist
    Mercedes-Benz España
    Madrid, Es
  • Mercedes-Benz España
    Customer Experience Specialist
    Mercedes-Benz España May 2024 - Present
    Madrid, Community Of Madrid, Spain
  • Mercedes-Benz España
    Sales Operations Coordination
    Mercedes-Benz España Apr 2022 - Present
    Comunidad De Madrid, España
    MAIN TASKS1. Follow up of the qualitative and quantitative objectives achievement of the dealers´ network.2. Preparation of the monthly sales challenges, leads management, coordination with the sales district managers regarding the daily team matters, etc.3. Coordination with the Ordering Department regarding the availability of the different models of our portfolio.4. Coordination of sales forecasts.5. Support in the definition of commercial actions.6. Support in the… Show more MAIN TASKS1. Follow up of the qualitative and quantitative objectives achievement of the dealers´ network.2. Preparation of the monthly sales challenges, leads management, coordination with the sales district managers regarding the daily team matters, etc.3. Coordination with the Ordering Department regarding the availability of the different models of our portfolio.4. Coordination of sales forecasts.5. Support in the definition of commercial actions.6. Support in the coordination of the commercial actions implementation.7. Coordination of the leads management improvement strategy of the dealers´ network.8. Coordination and management of the Mercedes-Benz Courtesy Cars Fleet. Show less
  • Mercedes-Benz España
    Business Management Area Manager
    Mercedes-Benz España Feb 2017 - Apr 2022
    Madrid Area, Spain
    MISSION To ensure the financial performance, profitability and operational excellence of dealers and authorized workshops in my area of responsibility in order to guarantee a profitable business growth.MAIN TASKSImplementation of Network Plans in my area of responsibility. Negotiation, agreement, monitoring.Active coordination of network decisions with respective counter partners at BU.Participation in the elaboration of BU Plans or Individual Action Plans for… Show more MISSION To ensure the financial performance, profitability and operational excellence of dealers and authorized workshops in my area of responsibility in order to guarantee a profitable business growth.MAIN TASKSImplementation of Network Plans in my area of responsibility. Negotiation, agreement, monitoring.Active coordination of network decisions with respective counter partners at BU.Participation in the elaboration of BU Plans or Individual Action Plans for dealers.Responsible for financial data collection, analysis and reporting in the assigned area. Mapping, quality info, deadlines, reporting, ad-hoc reports, annual plan…Regularly attend and visit the dealers and authorized workshops under my area of responsibility.Feedback and adequate report to MBE and adding value for dealers (profit and cost optimization measures, comparison, best practice, investment assessment…)Preparation of business plans, cash flow analysis, investment scenarios, break-even, dealer take-over…Participation in retail consulting projects.Prepare specific dealer measures to forward to the Risk Committee members for their analysis. Lead the decisions taken and coordinate the implementation with all MBE departments.Involvement in dealers'​ workshops, seminars or training. Show less
  • Mercedes-Benz España
    Administración, Facturación Y Reporting Postventa De Furgonetas
    Mercedes-Benz España Sep 2014 - Feb 2017
    Madrid Area, Spain
    1. Administration and analysis of the AfterSales turnover information2. Development of the global and network turnover reports3. Administration of incentive and motivation programs for the AfterSales network4. Administration of Accessories and Boutique 5. Development and updating of the different network information channels and official communications6. Management of the reporting data, updating and coordination with the sales representatives 7. Validation of the Web… Show more 1. Administration and analysis of the AfterSales turnover information2. Development of the global and network turnover reports3. Administration of incentive and motivation programs for the AfterSales network4. Administration of Accessories and Boutique 5. Development and updating of the different network information channels and official communications6. Management of the reporting data, updating and coordination with the sales representatives 7. Validation of the Web information channels updating8. Support of the information management needed for the sales representatives team9. Fixed price service packages management 10. Reporting and analysis of the Sell Out performance 11. Design, implementation and analysis of the Vans After Sales commercial campaigns and promotions-------------------------------------------------------------------------------------------------------------------------------------------------1. Administración y análisis de la información de facturación de recambios2. Preparación de los Informes de facturación global y de la red3. Administración de los programas de incentivos y motivación para la red4. Administración de los Accesorios y Boutique5. Desarrollo y actualización de los distintos canales de información / circulares para la red6. Gestión del Reporting de datos, actualización y coordinación con el equipo de delegados Postventa7. Validar la actualización de las distintas plataformas de información WEB 8. Soporte en la administración de la información necesaria para los delegados Postventa9. Gestión de los paquetes de servicio de precios cerrados10. Reporting y análisis del desarrollo de las ventas (sell out) 11. Diseño, implementación y análisis de las campañas y promociones comerciales de Postventa de Furgonetas Show less
  • Daimler Group Services Madrid
    Finance & Accounting Analyst
    Daimler Group Services Madrid Jul 2012 - Sep 2014
    Madrid Area, Spain
    1. Financial management tasks within the UK team providing support to Mercedes-Benz Financial Services UK Ltd.2. Development of periodical accounting reports.3. Accounts Payable (AP) and Accounts Receivable (AR) daily business tasks supporting to Mercedes-Benz Financial Services UK Ltd and Daimler Insurance Services UK Ltd.4. Vendor attention for Mercedes-Benz Financial Services UK Ltd.5. Payments and collections management and other treasury activities.6. Implementation… Show more 1. Financial management tasks within the UK team providing support to Mercedes-Benz Financial Services UK Ltd.2. Development of periodical accounting reports.3. Accounts Payable (AP) and Accounts Receivable (AR) daily business tasks supporting to Mercedes-Benz Financial Services UK Ltd and Daimler Insurance Services UK Ltd.4. Vendor attention for Mercedes-Benz Financial Services UK Ltd.5. Payments and collections management and other treasury activities.6. Implementation, stabilization and standarization of migrated activities.7. Participation in different improvement and standarization programs performed in the Shared Service Center in Madrid.8. Fixed assets accounting. Show less
  • Audihispana Grant Thornton
    Auditor
    Audihispana Grant Thornton Oct 2009 - Oct 2011
    Madrid Area, Spain
    Auditor in the Public Sector Department. Main tasks developed:1. EU Common Agricultural Policy Audit. 2. Spanish Council of Chambers of Commerce. Audit of Programs co–financed by the European Regional Development Fund (ERDF) and the European Social Fund (ESF). 3. Edition and development of documents, working papers, and reports used in the implementation of audit functions.4. Audit of public sector companies and institutions within a working group.5. Client assessment and… Show more Auditor in the Public Sector Department. Main tasks developed:1. EU Common Agricultural Policy Audit. 2. Spanish Council of Chambers of Commerce. Audit of Programs co–financed by the European Regional Development Fund (ERDF) and the European Social Fund (ESF). 3. Edition and development of documents, working papers, and reports used in the implementation of audit functions.4. Audit of public sector companies and institutions within a working group.5. Client assessment and management. Show less

José Luis Urcelay Skills

English Business English Sap R/3 Microsoft Office Public Sector Audit Esker Phoenix Financial Accounting Auditing Finance Financial Analysis Financial Reporting Financial Services Accounting Accounts Receivable Accounts Payable Customer Service Vendor Management Vendor Finance Vendor Management Skills Forecasting Treasury Management Bank Management Kpi Reports New Business Development Business Process Internal Controls Teamwork Team Building Team Oriented Monthly Closing Citrix Metaframe Goldmine Strategic Finance Spanish Speaking Spanish English Corporate Finance External Audit Financial Modeling Managerial Finance Spanish Economics Access Analysis Microsoft Excel Management Business Strategy Powerpoint Project Management Microsoft Word

José Luis Urcelay Education Details

Frequently Asked Questions about José Luis Urcelay

What company does José Luis Urcelay work for?

José Luis Urcelay works for Mercedes-Benz España

What is José Luis Urcelay's role at the current company?

José Luis Urcelay's current role is Customer Experience Specialist.

What is José Luis Urcelay's email address?

José Luis Urcelay's email address is jo****@****ail.com

What schools did José Luis Urcelay attend?

José Luis Urcelay attended Ku Leuven, Universidad Complutense De Madrid.

What skills is José Luis Urcelay known for?

José Luis Urcelay has skills like English, Business English, Sap R/3, Microsoft Office, Public Sector Audit, Esker, Phoenix, Financial Accounting, Auditing, Finance, Financial Analysis, Financial Reporting.

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