To briefly introduce myself, my name is Jose Do Rosario Neto, I am from Angola, I am a holder of aDiploma in Financial Information Systems from the Tshwane University of Technology which serves as an excellent evidence of my field knowledge. At the university, I served as a Class Representative for one year and this valuable experience has taught me how to work in a team setting and allowed me to acquire to perform well in deadline-driven environments. In addition, I worked as a Portuguese Customer Service Representative at Multichoice Africa Subcontracted by Bytes People Solutions for 6 months and I also worked as a Portuguese Digital Care Representative at Multichoice Africa Subcontracted by Catch Consultancy for more than 1 year. I was mainly in charge ofproviding high standards customer service, ensuring that the customer's expectations were always fully met.