- Built a program to train more than 350,000 customers in a year using Twitch as a new training modality by mentoring new hosts, building a relationship with marketing, creating content, setting the standards for quality.- Spokesperson for media and press.- Dove deep into AWS technologies to serve as a knowledgeable resource and technical mentor for AWS Authorized Instructors.- Worked with Delivery Leaders to create and leverage best practices in order to grow the instructor base and achieve maximum customer satisfaction.- Defined and deployed the Instructor Candidate Authorization program to effectively assess AWS Authorized Instructor candidates against predefined quality criteria.- Developed and deployed systems and tools to improve the AWS Authorized Instructors experience.- Developed best in class learning experiences and instructor enablement resources, and maintain the highest levels of skills and competence for the community of AWS Authorized Instructors.

- Gained industry recognition and credibility as a regular attendee, panelist and keynote speaker at AWS and third party technology conferences, trade shows and press events.- Developed and delivered compelling presentations, product demos, sample solutions, and discussions to help drive awareness and adoption of Amazon Web Services.- Identified leads for potential partnerships and customer opportunities.- Collaborated with internal teams to define the product road map, market positioning, community user groups and developer program initiatives.- Created and maintained white papers, screencasts, demos and videos about AWS services along with emerging technologies and industry developments.- Wrote and recorded Developer and IoT trainings watched by thousands of students on edX and Coursera.

- Taught to thousands of commercial and public sector customers AWS Essentials, Development, Architecture, Networking and Security.- Presented full day events (AWSome Days) in English and French across Canada to over 3,000 customers while maintaining a CSAT above 4.8 in each event.- Taught a virtual AWSome Day in French with CSAT of 4.51 for hundreds of customers.- Taught to hundreds of customers at different AWS events on Networking, Internet of Things, Media and Entertainment and Storage.- Maintained a CSAT of 4.89/5 over 2 years of private and public classroom training teaching to over one thousand customers.- Global lead instructor responsible for acting as the voice of the customer and subject matter expert for content with responsibilities such as building the agenda, content creation and approval, authoring instructor guides and creating train the trainer videos for the Developing on AWS and Advanced Networking on AWS classes.- Created exercises in Java, C# and Python for the Developing on AWS class.- Created content and demonstrations on Amazon Lex and AWS Lambda for the Coursera AWS Fundamentals: Building Serverless Applications.- Developed exercises for the edX AWS IoT: Developing and Deploying an Internet of Things class.- Mentored newly joined Technical Trainers.- Received the Training Person of the Year award in 2018 after teaching 2,500 customers during my first year as a Technical Trainer while keeping a CSAT score of 4.91/5.

- Helped customers architect secure, reliable, performant and cost optimized applications and provided reviews for deployments.- Worked with Account Managers covering all Canadian Commercial customers for mid-market to define workloads and assisted to significantly drive customer adoption of AWS.- Established relationships with C-Level executives helping them present the AWS Cloud to their colleagues and becoming a cloud champion.- Created technical account plans and monthly business reports for the segment in cooperation with Account Managers.- Created technical content for User Groups, Hackathons, re:Invent and Summits- Conveyed AWS best practices by speaking at Summits and the Ask the Expert booths at AWS events.- Helped develop the future of the platform by contributing to product feature requests.- Mentored new Solutions Architect in the team.

- Lead a team of Application Delivery Controller experts for Eastern Canada.- Work with the global product and sales team using technical expertise and understanding to build solutions leveraging the F5 product family. Build complex solutions for a variety of verticals including Financial, Commercial, Public Sector and Defense with varying requirements.- Provide authorized training for the entire F5 product family as well as lead the only F5 Authorized Training Center for Canada.- Architect, Design and Deploy high profile solutions and lead technical resources while acting as an escalation point for complex technical issues.- Design and deployment of highly available applications using Local Traffic Manager (LTM), Global Traffic Manager (GTM/DNS), Application Security Manager (ASM), Advanced Firewall Manager (AFM) and Access Policy Manager (APM). - Part of the first 25 globally certified F5 Technology Specialists and assisted with the exam development of the F5 Certified Solution Expert Security and Cloud.

- Responsible for the architecture and design of multiple F5 LTM and GTM solutions including iRule development for various new services used in the BlackBerry Infrastructure such as Video Chat.- Design of the new Jumpbox server standard for multiple environments as well as writing of the Puppet manifests. It was the first Jumpbox design created to bring a proper standardisation and security model.- Vendor evaluation for the NetFlow infrastructure leading to the development of the architecture.- Deployment of the Global External DNS solution of the BlackBerry infrastructure.- Integration and development of Puppet manifests for multiple types of servers to automate the deployment and management of servers.

- Design of solutions for new services on F5 GTM appliances such as Software Loading, Video Chat, BB News and Social Feeds.- Validation of External DNS and F5 GTM manifest of operation.- Design and deployment of a virtualized VoIP infrastructure for the BlackBerry Playbook Video Chat application.- Management and deployment of the Global Internal DNS solution for the BlackBerry infrastructure.- Administration of a VMware infrastructure and 100+ servers using Linux and Windows by creating and updating programs in Bash and Perl.- Administration of the Syslog infrastructure for all the BlackBerry networking equipment- Deployment of multiple new data centers systems tools including DNS, NTP and Jumpbox servers as well as appliances.- Administration and deployment of multiple LAPP platforms.- Assisted as tier2 on-call support specialist.

- Development of multiple Perl programs to help the systems administration of multiple tools. - Development of a PHP web application to manage MRV Media Cross Connect appliances of the BlackBerry infrastructure.- Automation of IBM blade servers imaging by writing autoyast file for new production services such as DNS, Syslog and Jumpbox servers.

- Development in C++ and Java for the BlackBerry OS to solve issues reported by beta users of the BlackBerry devices.- Responsible for all battery related problems for four new BlackBerry devices and analysis of the battery drain problems for every users of all four devices.

- Creation of a deployment tool for a WebSphere Application Server to allow developers to deploy their applications on the server without the need of an administrator.- Design and development of an automated security validation tool for Apache servers using Perl object oriented programming.- Translation of scripts from Rexx to Jython and Perl.