Jotha C. Email & Phone Number

Miami, Florida, United States

*Create and execute a custom and detailed Project Communications Plan, to clarify & manage expectations, including status/ progress reporting, escalation procedures & triggers for escalation.*Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks.Identify and manage project risk, resolving all project related issues with team or through escalation to management.*Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, *Fabrication & Installation, Customer resources, and Third-Party resources (as needed).*Maintain and develop strong relationship with stakeholders, including customers with direct interaction and focus on improving customers’ perception of on-time delivery, quality, communication, responsiveness, and problem solving.*Meet budgetary objectives by managing all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management.*Plan, Manage and Control all project procurement, including subcontractors, rentals, and material/equipment orders.*Manage and verify quality of deliverables, including work performed by internal and/or subcontracted resources.*Ensure that any scope, schedule, cost or change of terms are handled in accordance with established Solotech change order procedures.*Coordinate all system programming and final checkout of systems. Provide punch-list of remaining tasks after substantial completion.*Coordinate training & turnover of projects to client, service department, sales.*Gather and supply Solotech Service teams with applicable close-out documentation for future reference.*Supervise and consistently monitor project teams.*Ensure the health and safety on sites through training, prevention, and compliance.

Miami, Florida, Estados Unidos

Day-To-Day Responsibilities:Be a subject matter expert with contractual documentation to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars).Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, Fabrication & Installation, Customer resources, and Third Party resources (as needed).Identify and manage project risk, resolving all project related issues with team or through escalation to management.Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks.Facilitate project material/equipment orders.Manage all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management.Provide and review status/progress reporting of all projects internally and externallyRaise any issues to management at this time for escalation.Managed and verify quality of work performed by internal and/or subcontracted resourcesRaise awareness immediately to management regarding potential claims or back charges or any large costs that will affect AVI-SPL financially.Ensure that any scope, schedule, cost or change of terms are handled in accordance with established AVI-SPL change order procedures.Gather and supply AVI-SPL Service teams with applicable close-out documentation for future reference.Maintain and develop strong relationship with customers with direct interaction with focus on improving customers’ perception of on-time delivery, quality, communication, responsiveness and problem solving.Respond to communications from customers regarding problems or concerns in a timely and professional manner.Travel to various job sites as required.

Estados Unidos

• Responsible for providing technology leadership and management of all information technology systems and services, applications, and teams to include the delivery of projects over 90+ locations between Texas, Georgia, Florida, Colorado, Louisiana, Tennessee and Puerto Rico. • First solution provider in case of disruption/malfunction, pre-qualification and alerting subject matter experts (on-duty or on-call) and checking IT application statuses. Participating in event, incident, change, and knowledge management processes. • Monitor, troubleshoot, fix, and optimize performance of systems, problems and outages, hardware, printers and computer peripherals and support for a range of others IT needs (voice over IP telephony, video conferencing, CCTV, people counters, audiovisual, networking devices such as VLAN/switches/routers/firewalls, SMB file share). • Administer users, groups, permissions, file configuration, print and remote access, event logs, backup and restoration of network, email, software, databases, and support and troubleshoot computer hardware and software issues for remote users.• Coordinate and manage all aspects of in-house and 3rd party (contracted vendors) IT services.• Oversee installation, configuration, and management of upgrades and new IT systems.• Create new approaches, policies, and procedures, to continually improve efficiency of the department and the end user experience.• Maintained an awareness of new applications, technologies, technical methods, trends, and advances in the profession.• Continually analyze current process, technologies, and vendors to identify areas of improvement. • Perform duties as assigned and works as a team within division and company.• Inventory and asset management and Recording, processing and documenting data in a ticket system.• Travelling when the situation requires it to client sites.

United States

• Planning directing and carrying out electronic communications and audiovisual installation projects from initial point of sale to final customer acceptance (work teams, material deliveries, and set up of all the audio and video equipment in 100+ projects). • Responsible for overseeing the efficient day-to-day management of the delivery of AV projects within set timeframes and to budget coordinating resources efficiently and effectively. • Provide operational reports and associated project progress updates. • Use experience and specialized knowledge and training to investigate technical issues and provide solutions for ongoing problems, providing support as required. • Identifying and developing opportunities for continuous improvement of the products/services provided. • Assist with the recruitment, training, development, and performance management of employees. • Respond positively to the needs of the customer; manage expectations, and deal with any queries in a professional and timely manner. • Identify and implement changes to maximize efficiency and to reduce/control costs. • Effectively communicate changes to team members.• Ensure the delivery of the project installations to the customer within the time and budget parameters of the project.• Write reports, conduct system and accounting auditing, migrations and programming as needed.• Assist in creating, establishing, shaping, and documenting internal processes in relation to workflows and configuration and capabilities within the organization.• Oversee employee work schedules to ensure adequate coverage and control• Review and approve 50+ employee timesheets.• Identify new processes or alternatives to resolve problems and enhance operations by 13%• Facilitate the definition of project scope, goals, and deliverables, improving profit by 10%• Undertake travel requirements as required by the role, including to client sites.