under the payroll of Impact infotech Pvt LtdRoles and Responsibilities:• Installation,Configuring and troubleshooting the End User devices through remote session.• Documentation reporting on daily ,weekly and monthly basis.• Trained the customers based on the system capability and usages.• Handling the Hardware and software related issue on remote session.• Troubleshooting the network issues.• Install, Upgrading , trouble shooting the Client related applications.• Setting up new user accounts and profiles and dealing with password issues• Processing the CSAT report, QA reports, handling and supporting the team with respect on it.• Guiding the team over weekend training or escalation process.• Coordinating the team members to control and improve the whole team bin.• Supporting as SME on the weekend shift.• Reporting on the escalation call and revert on the same with proper outcomes.• Achieving the daily closures.• Coordinating with the concern team for the better solution.• Reporting the mails and reports on daily basis.• Supporting on the SharePoint,forms based issues.• Resolving the TMS and synergy application based issues.• Travel application concerns supported for both mobile and browser app.• Support on mapping the organisation stack for the users to get update on all portals.• Helping on job portal and learning portal issues.• Support on udemy access with respect to license.

under the payroll of IDC Technologies LtdRoles and Responsibilities:• Installation,Configuring and troubleshooting tp the End User devices through remote session.• Documentation reporting on daily ,weekly and monthly basis.• Trained the customers based on the system capability and usages.• Handling the Hardware and software related issue on remote session.• Troubleshooting the network issues.• Install, Upgrading , trouble shooting the Client related applications.• Setting up new user accounts and profiles and dealing with password issues• Processing the CSAT report, QA reports, handling and supporting the team with respect on it.• Guiding the team over weekend training or escalation process.• Coordinating the team members to control and improve the whole team bin.• Supporting as SME on the weekend shift.• Reporting on the escalation call and revert on the same with proper outcomes.• Achieving the daily closures.• Coordinating with the concern team for the better solution.• Reporting the mails and reports on daily basis.

under the payroll of G4S Secure SolutionsRoles and Responsibilities:• Configure Local & Network Printer.• Documentation reporting on daily ,weekly and monthly basis.• Support on enable/revoke access regarding client request through Application Interface.• Assinging Secure Smart card access for employees with approval from the client request.• Control FAS and control panel system to ensure the safety of the employees on emergency.• Surveillance and trouble shooting the client ODC CCTV and Access control systems.• Installation, Configuration and troubleshooting of end users system. • Experience hands on handling the job tickets assigned. Worked on both My Helpline portal and Service Now Portal.

Roles and Responsibilities:• Ensure the input and output parameters of the product as per client requirement.• Documenting the reports on daily , hourly and shift basis.• Checking the quality under system application that should reaches the clients poiints.• Diagonising the network issue on the system.

Roles and Responsibilities:• Creating the electronic projects as per client interest and requirement.• Following the jobs assigned in the company portal and response the client over call /mail.• Troubleshooting the internet issue and other peripheral issue on the system of the company.

Roles and Responsibilities:• Creating the electronic projects as per client interest and requirement.• Following the jobs assigned in the company portal and response the client over call /mail.• Troubleshooting the internet issue and other peripheral issue on the system of the company.