Jothiraj U Email & Phone Number

Chennai

Interacts with clients on all levels to help, implement / setup IT requirement and supporting to resolve technical issues.Enhanced ITSM (Manage Engine) tool, and Introduced OLA. Implemented ITIL framework effectively, prepared Checklist and tracker template for various deliverable.Developing Information Security Process and procedures. Ensuring adherence to security standards (HIPPA/ISO27001). Maintain documentations and real time practice to demonstrate adherence to ISMS standard.Vendor management - Introduced new vendors to eliminate the monopoly in service as well product procurement. Builds and maintains vendor relationships. Server, Network Management, Application and Database Management.

Chennai

 Interacts with clients on all levels to help resolve IT-related issues and on new implementations. Monthly Auditing of Data Center Operations, Server Management, Backup & Restoration Management, Network Management, Application Management and Database Management. Enhanced ITSM (OTRS) tool, and Introduced OLA & SLA. Implemented ITIL framework effectively, prepared Checklist and tracker template for various deliverable. Vendor management - Introduced new vendors to eliminate the monopoly in service as well product procurement. Builds and maintains vendor relationships.  Ensure adherence to security standards (HIPPA/HITECH/ISO27001). Maintain documentation to demonstrate adherence to ISMS standard.Cloud Computing – Manages Cloud environment of AWS and Connectria

Chennai Area, India

 Responsible for Maintaining IT infrastructure including Windows Servers, Linux & VMware Environment, and MS-SQL DB Servers. Administration of Internet Information Services and Managing Website, FTP site. Fine tuning application performance, Configuring application Pool, Compression and output cache.  MS-SQL Database Management, Monitoring using Activity Monitor, Profiler. Backup and restoration, Manage ACL, SP Management & Execution. Configuring and Administration of Project Management Tool (Redmine). Training Software and Business team on ITIL Process and Project Management tool usage.

Mysuru Area, India

 Overseeing Support team operations and ensuring Network, Security, Database, Backup, Storage and Mail server availability as agreed in SLA. Responsible for Major Incident Management, and Problem management. Identifying the Service Improvement Plan (CSI), and implementing the same. Organizing & handling Monthly review meeting with customer to identify the gap in service delivery, figure out the Actionable and to improve the quality of service. Reporting – Sharing Monthly Executive Summary for all domains, reviewing the deliverable reports periodically.

Chennai Area, India

 Responsible for Incident Management, Problem Management, SACM, Change Management. Ensuring the service support as per SLA. Supporting to South Region Data Center Operations – Backup Management, Media Management, Network Management, and Database Management.o Monthly Vulnerability assessment of Windows Server and Desktop Operating system using MBSA and WSUS. Pushing missing security and cumulative patches with change process.o Weekly antivirus report shared with regional team and reviewed to ensure 100% compliance.o Customer Relationship - Conducting the Customer Satisfaction / Transaction Survey, to record the service feedback and improvement areas. Initiating the corrective action to improve the service quality.o Organizing weekly review meeting to identify and address client queries on Resource and service delivery. Preparing & Sharing IT Infrastructure MIS and weekly reports with Customer.

Chennai Area, India

 Recording, Tracking and updating Incidents, Change tickets using Remedy tool and drive the team to resolve the issues as per SLA. Ensuring the availability of Business Continuity & Disaster Recovery Site by doing periodic Replication of DB, File server data from Production sites. Supporting Data Center Operations, Server Management and Backup & Restoration Management. File and Print Server Management. End user Management

Chennai Area, India

 Recording, tracking, updating Incidents using IBM Tivoli Tool.  End user, VIP users technical support and Team Management Server, Network, Security Tools, Security Patching server monitoring and reporting to infrastructure manager.