John Otis Email & Phone Number

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

I utilize my technical aptitude, logical reasoning, and problem-solving skills to provide specialized product management support for the use and functionality of our products and services. My responsibilities involve exercising discretion and independent judgment, and I am committed to using my strategic thinking to ensure that our products are used to their full potential. I have a strong skill set including proficiency in Salesforce, Jira, Confluence, and Microsoft Office, as well as… Show more I utilize my technical aptitude, logical reasoning, and problem-solving skills to provide specialized product management support for the use and functionality of our products and services. My responsibilities involve exercising discretion and independent judgment, and I am committed to using my strategic thinking to ensure that our products are used to their full potential. I have a strong skill set including proficiency in Salesforce, Jira, Confluence, and Microsoft Office, as well as excellent customer service and communication skills. I am also experienced in project management, leadership, time management, teaching, data analysis, and conflict resolution. In addition, I am an effective public speaker and have a strong background in strategic communications. Show less

Bloomington, Minnesota, United States

-Create internal office communications to keep everyone informed with weekly emails & posts.-Develop & facilitate written communication between internal & external parties daily. -Communicate with multiple teams in-person & virtually over Slack & Microsoft Teams every day. -Collect data monthly to provide metrics to help support future features & fixes for the Hardware offering.-Produce & sustain internal & external Hardware resources in the Knowledge Base by working closely… Show more -Create internal office communications to keep everyone informed with weekly emails & posts.-Develop & facilitate written communication between internal & external parties daily. -Communicate with multiple teams in-person & virtually over Slack & Microsoft Teams every day. -Collect data monthly to provide metrics to help support future features & fixes for the Hardware offering.-Produce & sustain internal & external Hardware resources in the Knowledge Base by working closely with documentation specialists to provide content & information.-Provide consistent support to teammates in Slack & serve as a contact point for escalations daily.-Review, test & troubleshoot product specifications & releases weekly. -Identify areas for ongoing product training for the Support Operations team daily.-Advocate for support agents so they can continue to get the help & support they need to do their jobs. Show less

Bloomington, Minnesota, United States

-Provide consistent support to teammates in Slack and serve as a contact point for escalations.-Train new hires on the subscriber app and website monthly so they can succeed in their roles and address any knowledge gaps they may have-Develop & facilitate written communication between internal and external parties. -Built partnerships & worked collaboratively with internal departments with multiple projects to eliminate duplicate idea board submissions, manage employee of the month… Show more -Provide consistent support to teammates in Slack and serve as a contact point for escalations.-Train new hires on the subscriber app and website monthly so they can succeed in their roles and address any knowledge gaps they may have-Develop & facilitate written communication between internal and external parties. -Built partnerships & worked collaboratively with internal departments with multiple projects to eliminate duplicate idea board submissions, manage employee of the month submissions, perform video camera maintenance, & design & present training materials for the 2019 PowerUp Conference.-Partnered with the Product Support Specialist to create documentation for panel tampers for all currently supported security systems.-Create internal office communications to keep everyone informed with daily & weekly emails & posts.-Developed templates for ongoing and new communications.-Assist Team Lead with projects, plan team outings, & take notes during weekly team meetings. -Ability to navigate, edit, & create pages in Confluence & manage Jira tickets. Show less

Bloomington, Minnesota, United States

As a Retail Store Associate at Duluth Trading Company, I was a member of an innovative and rapidly growing organization that serves customers through catalogs, online sales, and retail stores. My team creates high-quality workwear for hardworking, straightforward individuals who perform a wide range of tasks.In this role, I have developed a deep understanding of the Duluth brand and comprehensive product knowledge to provide personalized, solution-oriented service to customers. I am… Show more As a Retail Store Associate at Duluth Trading Company, I was a member of an innovative and rapidly growing organization that serves customers through catalogs, online sales, and retail stores. My team creates high-quality workwear for hardworking, straightforward individuals who perform a wide range of tasks.In this role, I have developed a deep understanding of the Duluth brand and comprehensive product knowledge to provide personalized, solution-oriented service to customers. I am skilled at tailoring my interactions with customers to meet their needs, whether it be during a greeting, fitting room visit, or transaction at the register. I am an effective communicator, adept at promoting sales and special offers. I also understand the value of email capture as a sales and service tool and strive to execute it to the highest standard.I am proactive in addressing customer concerns and providing positive resolutions. I was responsible for receiving, processing, and replenishing merchandise, and I maintain high standards for merchandising, presentation, and display. I also ensure that the sales floor, stockroom, restrooms, cash wrap, and hospitality area are all kept clean and organized. Show less

Winona, Minnesota

• Aid in the facilitation of new staff interviewing and hiring processes.• Organized youth and adult programming ranging from drop in play to adult volleyball, youth baseball, softball, and t-ball.• Led a team of 10+ staff to implement summer city-wide programs. • Delegated tasks to a team of 50+ volunteers and staff various jobs for the annual Community-wide Thanksgiving Dinner.• Maintained front desk patron check in daily.• Managed, trained staff, and kept a weekly… Show more • Aid in the facilitation of new staff interviewing and hiring processes.• Organized youth and adult programming ranging from drop in play to adult volleyball, youth baseball, softball, and t-ball.• Led a team of 10+ staff to implement summer city-wide programs. • Delegated tasks to a team of 50+ volunteers and staff various jobs for the annual Community-wide Thanksgiving Dinner.• Maintained front desk patron check in daily.• Managed, trained staff, and kept a weekly inventory of the Winona State Seed Library.• Led recreational activities in three separate facilities in Winona: the Senior Friendship Center, Lake Lodge, and the East Recreation Center. Show less

Winona, Mn

• Aid in the facilitation of new staff interviewing and hiring processes.• Planned an original event (Pokémon Go in the Park) that had over 300 people in attendance.• Coach 90 youths baseball ranging from kindergarten to 5th grade. • Assist in the coordination of neighborhood activities, park programs, events, and drop in recreation.• Maintain check in and out database for the city's equipment rentals.• Communicated with 5 local businesses to get donations for a Pokémon Go… Show more • Aid in the facilitation of new staff interviewing and hiring processes.• Planned an original event (Pokémon Go in the Park) that had over 300 people in attendance.• Coach 90 youths baseball ranging from kindergarten to 5th grade. • Assist in the coordination of neighborhood activities, park programs, events, and drop in recreation.• Maintain check in and out database for the city's equipment rentals.• Communicated with 5 local businesses to get donations for a Pokémon Go event.• Ensure that money collected at concessions stand is correct with daily total. • Worked in three separate parts in Winona: the Aquatic Center, Lake Lodge, and the East Recreation Center. • Organized an original re-occurring weekly event in the summer (Mystery Mondays) for patrons at the East Recreation Center. Show less

Winona, Mn

• Worked one-on-one and in pairs with 80+ K-3rd grade students who need help practicing literacy skills. • Served the Winona community with over 3400 hours of national community service. • Planned an original community outreach event to get families reading. • Served as a professional learning group (PLG) leader for 10 other tutors from the Southeast Minnesota region.• Organized professional learning opportunities for 10 tutors to develop them for future endeavors (personality… Show more • Worked one-on-one and in pairs with 80+ K-3rd grade students who need help practicing literacy skills. • Served the Winona community with over 3400 hours of national community service. • Planned an original community outreach event to get families reading. • Served as a professional learning group (PLG) leader for 10 other tutors from the Southeast Minnesota region.• Organized professional learning opportunities for 10 tutors to develop them for future endeavors (personality tests, leadership workshops, attend community education classes, etc.). • Used prescribed literacy interventions and conduct weekly progress monitoring to ensure student success.• Recorded and tracked data on each student daily. Show less

Rochester, Minnesota

• Identify organizations and individuals in SE Minnesota community networks to engage with potential candidates to consider about doing a year of national community service. • Conduct daily outreach to target audience(s) identified in the Recruitment Campaign Action Plan.• Establish and report weekly on recruitment goals.• Seasonal position.

Winona, Mn

• Generate statistical data from various levels of data to demonstrate whether or not organizational goals are being met.• Strive to reduce recidivism while increasing public safety by educating, serving, and connecting people to services in the area.• Reintroduce people who have been in correctional facilities to the community with a support system that is designed to enable them to succeed.• Utilize computer bookkeeping software to maintain and update records of current and former… Show more • Generate statistical data from various levels of data to demonstrate whether or not organizational goals are being met.• Strive to reduce recidivism while increasing public safety by educating, serving, and connecting people to services in the area.• Reintroduce people who have been in correctional facilities to the community with a support system that is designed to enable them to succeed.• Utilize computer bookkeeping software to maintain and update records of current and former inmates daily. Show less

Winona, Mn

• Led groups of prospective students around campus facilities and buildings and educate about the campus life experience.• Maintained a positive and professional attitude while giving a admissions tour with quality customer service.• Eager to fill-in in as a substitute if other tour guides need a replacement.• Knowledgeable about all of the campus buildings, resources, departments, and areas.• Demonstrated organizational and time management skills while giving… Show more • Led groups of prospective students around campus facilities and buildings and educate about the campus life experience.• Maintained a positive and professional attitude while giving a admissions tour with quality customer service.• Eager to fill-in in as a substitute if other tour guides need a replacement.• Knowledgeable about all of the campus buildings, resources, departments, and areas.• Demonstrated organizational and time management skills while giving tours.• Provided excellent communication skills with the admissions staff and the attendees of the tour. Show less

Winona, Mn

• Ensure the safety of freshmen and upperclassmen students within a residential hall floor by the means of peer counseling, mediating conflicts, being a campus resource, mandatory reporting, group facilitating, administrating.• Serve in an emergency on-call rotation.• Utilize strong problem-solving and crisis resolution skills.• Continuously connect with residents to get to know them on a professional and personal level.• Organize and manage a multitude of programs to develop… Show more • Ensure the safety of freshmen and upperclassmen students within a residential hall floor by the means of peer counseling, mediating conflicts, being a campus resource, mandatory reporting, group facilitating, administrating.• Serve in an emergency on-call rotation.• Utilize strong problem-solving and crisis resolution skills.• Continuously connect with residents to get to know them on a professional and personal level.• Organize and manage a multitude of programs to develop floor community and to teach life-skills.• Create door decorations, bulletin boards, and decorations to cultivate an encouraging floor community.• Collaboratively assisted students and fellow staff members on projects and programs.• Communicated with supervisor about actions or behaviors that may endanger students within the halls.• Completed all administrative tasks as directed and abided by all departmental policies and procedures.• Ensure confidentiality when communicating needs of students to appropriate supervisors or referrals.• Maintain all housing documents during the entire academic year.• Complete weekly reports in a timely fashion to the Hall Director.• Checked students and guests in and out of the residential halls by completing proper procedures.• Facilitate icebreaker and team building activities with staff members and residents.• Collaborated with the Assistant Hall Director on front desk and staff development programming. Show less

English Language Center (Elc)

• Ensure that ELC students are able to comfortably learn English in a welcoming environment.• Encourage ELC students to keep practicing their English abilities.• Develop activities to further gauge student English-proficiency-level and improve vocabulary.• Strengthen the ELC students’ English skills by performing activities to develop English competence.• Facilitate in the writing and speech improvement process between student and instructor.

Winona, Mn

• Represent Winona State University and the department of Housing and Residence Life in a professional manner• Design an infographic to send to American students with tips to communicate with their international student roommate• Design an infographic to give to international students with tips to communicate with their American student roommate• Prepare international students’ care packages and place them in their room prior to their arrival • Collaborate with on-campus… Show more • Represent Winona State University and the department of Housing and Residence Life in a professional manner• Design an infographic to send to American students with tips to communicate with their international student roommate• Design an infographic to give to international students with tips to communicate with their American student roommate• Prepare international students’ care packages and place them in their room prior to their arrival • Collaborate with on-campus departments in a variety of organizational contexts• Develop and coordinate event planning for English Language Center (ELC) students• Serve as a knowledgeable resource to students, prospective students, parents, and staff regarding services available on the WSU campus, and within the Winona community• Photographed residence life summer programs• Assist with registration, set-up/tear-down of meeting areas, hall preparation/clean up, office/desk staffing, inventory, data entry, crisis management and security• Assist in the preparation of media/designs used to promote the HRL Department• Revamped the logo for Fall HRL Training to match the designated theme • Assist in the development of inclusion and diversity training for student staff• Attend weekly staff meetings and other meetings/training as assigned• Assist Hall Directors with building/complex specific tasks• Serve as a liaison between the department of HRL and the ELC• Prepared and delivered training sessions to Summer Assistants on how to communicate and work with low-level English-speaking people• Created and presented training session on 'Communicating Internationally' to RAs who will have international students on their floor Show less

Winona, Mn

• Implemented computer organization strategies to keep files, documents, and information easily accessible by staff • Represent Winona State University and the English Language Center in a professional manner• Collaborate with departments to implement Global Connections, a program and workshop connecting International and American students living in the residence halls• Develop and coordinate event planning in conjunction with Housing & Residence Life for ELC (English Language… Show more • Implemented computer organization strategies to keep files, documents, and information easily accessible by staff • Represent Winona State University and the English Language Center in a professional manner• Collaborate with departments to implement Global Connections, a program and workshop connecting International and American students living in the residence halls• Develop and coordinate event planning in conjunction with Housing & Residence Life for ELC (English Language Center) students• Serve as a knowledgeable resource to students, prospective students, parents, and staff regarding services available on the WSU campus, and within the Winona community• Assist in the preparation of media/designs used to promote ELC programming• Assist ELC students with 1-1 support with English writing and speech development• Coordinate and implement a 6-week plan for August ELC programming to get students integrated into American culture and network with one another Show less

Winona State University, Winona, Mn

• Lead groups of prospective students to residence halls and educate about the residence life experience.• Maintain a positive and professional attitude while giving a housing tour with quality customer service.• Eager to fill-in in as a substitute if other tour guides need a replacement.• Knowledgeable about all of the residence halls and aspects of campus resources, departments, and areas.• Demonstrate organizational and time management skills while giving tours.• Provide… Show more • Lead groups of prospective students to residence halls and educate about the residence life experience.• Maintain a positive and professional attitude while giving a housing tour with quality customer service.• Eager to fill-in in as a substitute if other tour guides need a replacement.• Knowledgeable about all of the residence halls and aspects of campus resources, departments, and areas.• Demonstrate organizational and time management skills while giving tours.• Provide excellent communication skills with the tour guide staff and the attendees of the tour. Show less

Winona, Mn

• Participated and assisted with University summer camps and conferences by providing customer service skills and actively engaging with guests, participants, and staff.• Completed administrative tasks as directed by hall directors and supervisors across campus.• Checked students, guests, and camp attendees in and out of the residential halls by completing proper check in and check out procedures.• Maintained the inward appearance of the hall by providing linens, cleaning, and… Show more • Participated and assisted with University summer camps and conferences by providing customer service skills and actively engaging with guests, participants, and staff.• Completed administrative tasks as directed by hall directors and supervisors across campus.• Checked students, guests, and camp attendees in and out of the residential halls by completing proper check in and check out procedures.• Maintained the inward appearance of the hall by providing linens, cleaning, and setting up rooms for all guests around campus.• Acted as a fill-in Winona State Alumni House when Assistants were absent.• Prepared and managed the Winona State Alumni House guest database and reservations. Show less

International Services And Cultural Outreach Office

• Assisted international and American students with cultural outreach programs and services.• Maintained databases by keeping student records current.• Implemented front desk organization strategies to make department operations more efficient.• Prepared orientation materials (stuff folders, make name tags, etc.) and assist with orientation logistics.• Assisted international students with major and minor projects for cross-cultural scholarships.• Created and maintained Excel… Show more • Assisted international and American students with cultural outreach programs and services.• Maintained databases by keeping student records current.• Implemented front desk organization strategies to make department operations more efficient.• Prepared orientation materials (stuff folders, make name tags, etc.) and assist with orientation logistics.• Assisted international students with major and minor projects for cross-cultural scholarships.• Created and maintained Excel spreadsheets containing student data and office documentation.• Submitted FedEx packaging to send completed admitted packets to students.• Implemented a system to count the number of students coming to the department for assistance.• Created digital advertisements for departmental events and programming. Show less

Pine City, Mn

• Made products and served customers in a positive light providing a great customer service skills.• Delegated jobs to other employees.• Created a safe environment for all customers and employees• Maintained the outside and inside appearance of the establishment.• Prepared food, stocked supplies, serving, charged people for their food, handled cash, credit cards, cleaned tables and counters, reset tables, and greet customers and answering any and allquestions or directing… Show more • Made products and served customers in a positive light providing a great customer service skills.• Delegated jobs to other employees.• Created a safe environment for all customers and employees• Maintained the outside and inside appearance of the establishment.• Prepared food, stocked supplies, serving, charged people for their food, handled cash, credit cards, cleaned tables and counters, reset tables, and greet customers and answering any and allquestions or directing them to the manager.• Actively made sure other employees were doing their jobs accurately and to the best of their abilities.• Kept employees motivated and resolved conflicts within the workplace.• Would be in charge of locking up the establishment at closing time.• Safely stored money in a location away from the registers at closing. Show less

Pine City, Mn

• Gathered newsworthy information within the Pine City area and present it in a fashionable,timely, and professional manner.• Interviewed a variety of sources of information and keep a detailed written account of what was said in each conversation and each occurrence.• Documented instances within the community and shared those with the editor.• Participated in writing and created self-motivated articles that involved a variety of topics: community outreach, arts, and follow-up… Show more • Gathered newsworthy information within the Pine City area and present it in a fashionable,timely, and professional manner.• Interviewed a variety of sources of information and keep a detailed written account of what was said in each conversation and each occurrence.• Documented instances within the community and shared those with the editor.• Participated in writing and created self-motivated articles that involved a variety of topics: community outreach, arts, and follow-up on high school alumni. Show less

Sandstone, Mn

• Attended to the physical, emotional, mental, and spiritual needs of campers from preschool to 9th grade.• Led camp team building and icebreaker activities with staff and campers.• Assisted in the programming and camp development.• Took photographs with a professional camera and collaborated with the Media Director in creating a weekly camp slideshow.

Undergraduate, Organizational Communication, Cum Laude

Activities and Societies: Resident Assistant, hobby photographer, Lambda Eta Pi, National Residence Hall Honorary (NRHH), International.

Education record

Activities and Societies: Speech Team, Choir, Band, Basketball, German Club High School