As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories.As Vice President of Technology, Francois leads technology for all RE/MAX markets (U.S., Canada, Global), all RE/MAX verticals (residential, luxury, commercial) and all RE/MAX audiences (consumer, brokers, owners, managers, agents).Key achievements:Lead the transition to a new best-in-class productivity suite for a network of 55 000+ agents in a 6-month period with 90% onboarded, 75% adopted and 50% engagement.Rationalised product offering and vendor landscape leading to $1.4m annual savings.

As Vice President of Technology, Francois leads technology for all RE/MAX verticals (residential, luxury, commercial) and all RE/MAX audiences (consumer, brokers, owners, managers, agents) in the Canadian market.Key achievements:Envisaged and lead the digital channel strategy implementation culminating in securing the #1 position for all real estate franchisor websites in Canada nationwide.Lead the transition to a new best-in-class productivity suite for a network of 20 000+ agents in a 3-month period.

nanopay is a global payments technology company offering payment and liquidity management products for businesses and banks. Serve as the strategic Technology Operations partner collaborating with nanopay’s leadership team to ensure that Business Critical Systems work reliably and securely in a 24x7x365 Cross-border and National Payment Infrastructure landscape using Blockchain technology. Envisaging and leading Technology Operations Strategy. Aligning Technology Operations Strategy, Tactics and Operations to business direction and expectations. Leading Agile Transformation. Directing establishment of Technology Operations division capabilities and processes, Business Architecture, Solutions Architecture, Application Architecture, Infrastructure as well as reusable systems, sub-systems and components. Analysing and determining people skills and capacity requirements. Directing Quality Assurance team in developing automated testing to enable strategic Continuous Integration / Continuous Delivery / Continuous Deployment (CI/CD/CD) release process capability. Developing numerous CI/CD/CD release process pipelines. Directing Delivery team in implementing Business Critical Payment Systems for clients in a cloud computing platform of choice.

PSG has more than 250 offices throughout South Africa, and two offices in Windhoek. Our business consists of three operating divisions: PSG Wealth, PSG Asset Management and PSG Insure.Envisaged and lead Wealth IT Strategy. Aligned IT Strategy, Tactics and Operations to business direction and expectations. Directed strategic roadmap for replacement of Business Critical Systems. Lead Agile Transformation. Directed establishment of Systems Division capabilities and processes, Business Architecture, Solutions Architecture, Application Architecture, Infrastructure as well as reusable systems, sub-systems and components.Key achievements:Designed annual and interim tax certification generation, submission and distribution solution to improve client and financial adviser satisfaction while reducing Data Privacy and Cybersecurity risk.Automated regulatory reporting to increase compliance and reduce regulatory burden.Implemented Subscription and Communication System to enable Digital Marketing and increase revenue.Migrated End-Of-Life unsupported Data Center and legacy firewall configuration to improve business resilience and reduce Cybersecurity risk as well as enabling cloud computing platform adoption.Redesigned database landscape to improve Data Management and business resilience.Implemented group-wide AD, ADFS and Access Control System to unlock future opportunities to consolidate secure transactional websites.Consolidated secure transactional website capabilities to improve client and financial adviser satisfaction.Led implementation of frictionless client journey from advice process in distribution channel to Wealth investment and securities platform using Straight-Through-Processing (STP). Increased client and financial adviser self-service; increased revenue and reduced operational cost.Led securities Trading System vendor replacement with best-of-breed SaaS vendor to increase firm's ability to be competitive and unlock future opportunities to scale.

Envisaged and lead Digital Transformation strategic roadmap for group of companies. Defined draft Group IT Strategy. Aligned IT Strategy, Tactics and Operations to business direction and expectations. Analysed and determined remediation needs of Wealth operating division in terms of Application Architecture, Data Architecture and Infrastructure. Directed remediation tactical roadmap to stabilise Business Critical Systems. Defined and implemented support, development and Project Management processes. Analysed, determined and managed IT Budget and optimised Total Cost of Ownership (TCO). Analysed and determined people skills and capacity requirements. Recruited, trained and mentored first group systems team.Key achievements:Remediated high-risk Wealth IT audit findings, addressing 3 year backlog to achieve clean audit, maintained status going forward.Stabilised and remediated critical Identity Management and Security issues to ensure Data Privacy and reduce Cybersecurity risk.Stabilised public-facing website, 3 transactional websites and database environment; improved from daily outages to 99% scheduled uptime. Increased client and financial adviser self-service; increased revenue and reduced operational cost.Stabilised and remediated vendor data import processing; improved from 12+ hours to under 4 hours. Improved technical ability to recover and business resilience.Stabilised and remediated all transaction processing failures to reduce financial losses.Remediated open system queries, addressing 3 year backlog to achieve 3-day Service Level Agreement (SLA), maintained status going forward. Improved client and financial adviser satisfaction.

We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network.Technical owner of mission-critical business applications (DiscoveryCard System and Finance Portal System as well as future Bank Systems). Managed the relationship with business owners and ensured that business objectives are reflected in the technical processes. Contributed to developing and advised business owners on long term strategies and new product development. Managed a team of managers and specialist resources to deliver strategic projects. Ensured that the systems remained adaptive and responsive to emerging client needs to enable rapid go-to-market strategies. Extended or designed new operational processes to optimise delivery and improve client experience (Software Development Life-Cycle (SDLC), Project Management, and IT Service Management (ITSM) processes).Key achievements:Member of Information Technology Steering Committee for the new banking venture.Member of Information Security Steering Committee for Discovery Group of companies.Member of DiscoveryCard Membership Steering Committee for Discovery Vitality Company.Definition and implementation of the digital wallet strategy for Discovery RSA companies.Definition and implementation of the fraud prevention strategy for Discovery RSA companies.Successful delivery of Finance Portal System as one of the entry options into new banking venture.Successful delivery of multiple complex back-end projects re. integration of DiscoveryCard with FNB credit card systems.Elimination of all technical debt and corresponding decrease in total cost of ownership within DiscoveryCard System.90% reduction in technical system queries within DiscoveryCard System.

Started as Mid-level Business Analyst and promoted to Senior Business Analyst.Defined solutions to strategic and business-critical problems, mandates and opportunities. Project management to ensure timely implementation in accordance with various defined enterprise standards. Facilitated solution implementation that meets business requirements with Developers and Architects. Defined and executed Functional and Regression Testing. Performed Change Management and Relationship Management within the business and systems environment to realise value. Defined and executed various strategies within the business and systems environment to optimise delivery and improve client experience. Chaired and contributed to various business and systems management forums. Mentored junior and mid-level Business Analysts in accordance with Business Analyst Working Group (BAWG) strategy to develop future talent.Key achievements:Re-engineered the employee lifecycle processes to align the Human Resources and Finance Departments and provided Change Management to implement it across the Discovery Group.Stabilised and enhanced the legacy Security Access Control System (SACS) used across the Discovery Group to meet new and future business requirements in terms of auditing, data confidentiality and governance as mandated by the Discovery Group Executive Committee.Completed a data confidentiality audit and rapidly resolved the audit findings as mandated by the Discovery Health Executive Committee.Defined and implemented the first phase of an Identity Management (IDM) solution across the Discovery Group as mandated by the Discovery Group Executive Committee.Replaced the Discovery.co.za website and its infrastructure to meet new and future business and technical requirements for all of the communities within the Discovery Group.Migrated and enhanced the online self-service functionality for the financial advisor community to a new back-end system.

Allos | Part of Fiven company founded in Italy in 1992, provide a wide selection of best fit models, technology and content to empower the enterprise and enhance People Experience at work, worldwide.At Allos | Part of Fiven we help HR and IT departments to make the right choices when it comes to the fundamental decisions regarding human capital development projects and technology.Analysis, installation, configuration, customisation, maintenance and support of Enterprise Learning Management Systems (LMS) and Knowledge Management Systems (KMS) including integration with Human Resource Management (HRM) and Management Information Systems (MIS). Supported Request For Information (RFI) and Request For Proposal (RFP) processes in terms of Systems Architecture requirements. Performed technical demonstrations and pre-sales activities. Implemented and maintained all hardware, software, networking, telephony and End-User Compute (EUC) to support local branch of an international office.Key achievements:Defined, procured and implemented all the necessary internal and external business processes and systems to enable a startup business to operate.Assisted in planning and hosting public and private eLearning conferences e.g. HR Africa (VodaWorld, November 2005).Implemented enterprise-wide LMS (Saba Enterprise) for Discovery Limited and Da Vinci House Corporate University.Upgraded enterprise-wide LMS (Saba Enterprise) for Kumba Resources.Implemented enterprise-wide LMS (Saba Enterprise) for Eskom, including consulting on all internal governance processes and procedures (RFIs, RFPs, business cases etc.)