Joud H. Email & Phone Number

• Responsible for directing the work of associates in the warehouse/distribution environment
• Responsible for the safety and quality of work for departments and areas of responsibility
• Determine work volume, prepare work schedules, and expedite workflow to ensure maximum cost effectiveness within the department
• Assign duties and examine work for quality, neatness, and conformity to policies and procedures
• Schedule job assignments for periodic and/or special… Show more
• Schedule job assignments for periodic and/or special inventories

Peotone, Illinois, United States

• Do performance tracking of operators
• Communicate productivity and direct hours targets with my team, ensuring they have a clear understanding of what is expected from them - including communication to new hires.
• Ensure that the safety and quality standards as defined for DHL and the customer are maintained and managed through consequence on a daily basis;
• Ensure that all staff under charge are qualified, fit and able to perform their duties and have the correct PPE to carry out… Show more
• Ensure that all staff under charge are qualified, fit and able to perform their duties and have the correct PPE to carry out their tasks;
• Conducts 121, coaching and counselling to team members.

Orland Hills, Illinois, United States

• Prepared correspondence, end of day closing and financial documents on a daily basis
• Utilized management information tools and reports to analyze finances, identify/ address trends/issues in store performance
• Planed, identified, communicated and delegated appropriate responsibilities and practices to store staff to ensure smooth flow of operations
• Conducted analysis to address the high level of back-stock which led to a 15% decrease in purchasing while maintaining sufficient… Show more
• Conducted analysis to address the high level of back-stock which led to a 15% decrease in purchasing while maintaining sufficient inventory levels
• Slashed payroll expense by 12% the first 3 months by eliminating overtime and more efficient staff scheduling and adjusted staffing to 75% fulltime and 25% part-time to reduce OT

Chicago, Illinois, United States

• Partnered with co manager to ensure store is achieving company objectives, mission statement and KPI goals
• Provided leadership around running an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
• Recruited, develop, and train new employees correctly to reduce turnover and achieve an excellent retention rate
• Maintained above exceptional customer experience by training employees on how to engage… Show more
• Maintained above exceptional customer experience by training employees on how to engage customers and hold people accountable
• Up-selling and suggestive selling to increase sales

• Worked independently and providing outstanding customer service while recommending storage solutions to assist customers.
• Maintained a clean and safe Property to enhance property image.
• Made lien process calls to collect outstanding debts
• Partnered with district manager to exceed company goals.
• Oversee operations in a facility that offers storage space rentals
• Ensure that the storage units are clean and that security systems are functioning

Bachelor'S Degree, Creative Writing

High School Diploma

Bachelor Of Arts - Ba