Joud H. Email & Phone Number

• Responsible for directing the work of associates in the warehouse/distribution environment• Responsible for the safety and quality of work for departments and areas of responsibility• Determine work volume, prepare work schedules, and expedite workflow to ensure maximum cost effectiveness within the department• Assign duties and examine work for quality, neatness, and conformity to policies and procedures• Schedule job assignments for periodic and/or special… Show more • Responsible for directing the work of associates in the warehouse/distribution environment• Responsible for the safety and quality of work for departments and areas of responsibility• Determine work volume, prepare work schedules, and expedite workflow to ensure maximum cost effectiveness within the department• Assign duties and examine work for quality, neatness, and conformity to policies and procedures• Schedule job assignments for periodic and/or special inventories• Monitor, direct, and (when necessary), perform, the accurate shipping of outbound orders• Issue written and oral instructions to associates as needed or required• Ensure associate accountability in accordance with corporate standard operating procedures• Work to maintain harmony among associates and resolve grievances• Manage employee time including edits and corrections• Mentor and coach associates, including corrective actions as well as performance evaluations• Assume responsibility for monitoring zoning and product database development during the• receiving process• Perform training of policies, procedures, and Standard Works to ensure processes are followed• Assist Safety Advocate with all aspects of Safety Program and participate on the Safety Committee• Assist in the development of processes and process improvements• tasks as assigned by the General Manager Show less

Peotone, Illinois, United States

• Do performance tracking of operators• Communicate productivity and direct hours targets with my team, ensuring they have a clear understanding of what is expected from them - including communication to new hires.• Ensure that the safety and quality standards as defined for DHL and the customer are maintained and managed through consequence on a daily basis;• Ensure that all staff under charge are qualified, fit and able to perform their duties and have the correct PPE to carry out… Show more • Do performance tracking of operators• Communicate productivity and direct hours targets with my team, ensuring they have a clear understanding of what is expected from them - including communication to new hires.• Ensure that the safety and quality standards as defined for DHL and the customer are maintained and managed through consequence on a daily basis;• Ensure that all staff under charge are qualified, fit and able to perform their duties and have the correct PPE to carry out their tasks;• Conducts 121, coaching and counselling to team members.• Create One Pager Report, Incident Investigation and Root Cause Analysis on Safety Incidents• Creates productivity reports and analysis.• Managed WMS transaction and troubleshooting activities.• Ensure that all quality related findings are properly investigated, resolved, and reported through generation of Quality Alert Report• Ensure consistent visibility on-floor• Responsible in ensuring in-process KPI’s are achieved. Show less

Orland Hills, Illinois, United States

• Prepared correspondence, end of day closing and financial documents on a daily basis• Utilized management information tools and reports to analyze finances, identify/ address trends/issues in store performance• Planed, identified, communicated and delegated appropriate responsibilities and practices to store staff to ensure smooth flow of operations• Conducted analysis to address the high level of back-stock which led to a 15% decrease in purchasing while maintaining sufficient… Show more • Prepared correspondence, end of day closing and financial documents on a daily basis• Utilized management information tools and reports to analyze finances, identify/ address trends/issues in store performance• Planed, identified, communicated and delegated appropriate responsibilities and practices to store staff to ensure smooth flow of operations• Conducted analysis to address the high level of back-stock which led to a 15% decrease in purchasing while maintaining sufficient inventory levels• Slashed payroll expense by 12% the first 3 months by eliminating overtime and more efficient staff scheduling and adjusted staffing to 75% fulltime and 25% part-time to reduce OT• Organizes and maintains all store files and manuals• Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely• Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards• Maintain a professional and supportive image among subordinates and supervisor. Show less

Chicago, Illinois, United States

• Partnered with co manager to ensure store is achieving company objectives, mission statement and KPI goals• Provided leadership around running an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling• Recruited, develop, and train new employees correctly to reduce turnover and achieve an excellent retention rate• Maintained above exceptional customer experience by training employees on how to engage… Show more • Partnered with co manager to ensure store is achieving company objectives, mission statement and KPI goals• Provided leadership around running an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling• Recruited, develop, and train new employees correctly to reduce turnover and achieve an excellent retention rate• Maintained above exceptional customer experience by training employees on how to engage customers and hold people accountable• Up-selling and suggestive selling to increase sales• Maintained effective communication with DM• Worked independently and providing outstanding customer service while recommending storage solutions to assist customers• Maintained a clean and safe Property to enhance property image• Made lien process calls to collect outstanding debts from past due balances• Partnered with district manager to exceed company goals.• Oversees operations in a facility that offers storage space rentals• Ensure that the storage units are clean and that security systems are functioning Show less

• Worked independently and providing outstanding customer service while recommending storage solutions to assist customers.• Maintained a clean and safe Property to enhance property image.• Made lien process calls to collect outstanding debts• Partnered with district manager to exceed company goals.• Oversee operations in a facility that offers storage space rentals• Ensure that the storage units are clean and that security systems are functioning• Interact with… Show more • Worked independently and providing outstanding customer service while recommending storage solutions to assist customers.• Maintained a clean and safe Property to enhance property image.• Made lien process calls to collect outstanding debts• Partnered with district manager to exceed company goals.• Oversee operations in a facility that offers storage space rentals• Ensure that the storage units are clean and that security systems are functioning• Interact with customers and sell products such as boxes and tape Show less

Bachelor'S Degree, Creative Writing

High School Diploma

Bachelor Of Arts - Ba