Jourdan Russo's Location
Somerset, New Jersey, United States, United States
Jourdan Russo's Contact Details
Jourdan Russo work email
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- Valid
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Jourdan Russo personal email
n/a
About Jourdan Russo
Patient Services expert and commercial leader with proven ability to develop and execute effective patient access and support strategy, operations and technology that drive organizational results and deliver data-driven insights.
Jourdan Russo's Current Company Details
Perspective3
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Senior Principal
Franklin Township, NJ, US
- Website:
- perspective3consulting.com
- Employees:
- 2
Jourdan Russo Work Experience Details
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Senior PrincipalPerspective3Franklin Township, Nj, Us
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Senior Principal ConsultantPerspective3 Oct 2023 - Present
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Head, Sr. Director Patient Services NaKyowa Kirin, Inc.- U.S. Feb 2022 - Oct 2023Princeton, New Jersey, Us -
Director, Patient ServicesKyowa Kirin, Inc.- U.S. Jun 2020 - Feb 2022Princeton, New Jersey, Us
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Director, Patient ServicesInsmed Incorporated Jan 2019 - Jun 2020Bridgewater Township, New Jersey, Us -
Associate Director, Case ManagementInsmed Incorporated Jul 2017 - Dec 2018Bridgewater Township, New Jersey, UsIn preparation for our first product launch, working with partners across the commercial organization to build and develop Insmed's patient support strategy through:• meeting with the patient community to understand wants and needs, and support co-creation in design• developing patient-focused solutions to support access, onboarding and product education• conducting market research to understand challenges to adherence and compliance; developing communication approaches to meet specific patient needs and monitor progress throughout therapy• building and leading a team of experienced Case Managers to support the U.S. patient population• leveraging external partner expertise to support a seamless experience for patients and their care team• identifying measurements of success, evaluating progress, and adjusting processes accordingly
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Program Manager, Reimbursement And Patient ServicesConduent Feb 2015 - Jul 2017Florham Park, New Jersey, Us(Previously inVentiv Patient Access Solutions and Xerox, TMS Health)• Lead renal biotech product Patient Support Program• Evaluated program successes and needs to develop strategies to improve patient outcomes• Designed and developed program processes, standards and guidelines• Collaborated with internal and external stakeholders including sales, managed markets, and marketing• Managed day-to-day operations of Case Management team (field and in-office)• Experience supporting the launch of Patient Support Programs in a variety of different disease states, including rare and orphan products; full HUB services, adherence support and patient assistance programs• Experience navigating insurance matrix with all insurance plan types; Medicare A, B, D, Commercial, Medicaid, buy and bill, specialty drugs• Maintain current working knowledge of CMS guidelines, FDA and OIG regulations, HIPAA requirements and Pharmacovigilance standards• Oversaw program reporting and analytics; develop program business rules and standard operating procedures• Acted as main point of contact for client inquiries, requests and guarantee overall client satisfaction -
Coordinator, Training And DevelopmentInventiv Health Oct 2014 - Feb 2015Boston, Ma, Us• Formulated training plans and outlines for pharmaceutical program implementation; determined and developed instructional methods and design, curriculum and materials• Assisted in the development and lead training for new division-wide Customer Relationship Management (CRM) platform (Salesforce.com); created embedded training content, developed training program for system implementation• Partnered with leadership and key stakeholders, conducting needs analysis to identify training and performance opportunities• Conducted new employee training programs as well as required on-the-job training for existing staff• Responsible for the development and maintenance of training records in the learning management system (LMS)• Facilitated instructor-led training events, managed and designed e-Learning• Developed communication plans and delivered mass communications fro functional updates and changes• Ensured compliance with application and communication of all required client-specific training initiatives -
Program Coordinator, OperationsInventiv Health Mar 2014 - Oct 2014Boston, Ma, Us• Acted as operational lead for pharmaceutical program implementation; liaison between client services and operations• Conducted coaching of staff based on quality improvement themes identified through performance monitoring and audits• Performance Management; delivered performance reviews and disciplinary action notification• Operational management and resource allocation (50+ employees) • Performed workforce strategy and alignment of performance to meet key performance indicators (KPIs)
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Quality AdministratorInventiv Health Jun 2013 - Mar 2014Boston, Ma, Us• Collaborated with leadership team to establish Critical to Quality measures• Conducted quality audits and performance monitoring• Created Corrective and Preventative Action (CAPA) plans for external quality errors• Reviewed and investigated compliance reports
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Patient Access SpecialistInventiv Health Feb 2012 - Nov 2012Boston, Ma, Us• Identified patient access and navigated barriers to coverage• Managed high-volume workload; processing 100+ patient applications per day and answering 75+ telephone calls per day for Patient Assistance Programs• Handled complaints and escalated or complex phone calls in support of team members• Analyzed and processed patient appeals; conducted insurance benefit investigations
Jourdan Russo Skills
Training
Leadership
Customer Service
Coaching
Management
Data Analysis
Performance Management
Software Documentation
Organizational Development
Process Improvement
Operations Management
Quality Assurance
Pharmaceutical Industry
Analysis
Change Management
Healthcare
Strategy
Staff Development
Patient Access
Specialty Pharmaceutical
Strategic Design
Employee Training
Product Launch
Salesforce.com
Co Creation
Jourdan Russo Education Details
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Drexel UniversityOrganizational Development -
Rutgers UniversityPsychology
Frequently Asked Questions about Jourdan Russo
What company does Jourdan Russo work for?
Jourdan Russo works for Perspective3
What is Jourdan Russo's role at the current company?
Jourdan Russo's current role is Senior Principal.
What is Jourdan Russo's email address?
Jourdan Russo's email address is jr****@****med.com
What schools did Jourdan Russo attend?
Jourdan Russo attended Drexel University, Rutgers University.
What skills is Jourdan Russo known for?
Jourdan Russo has skills like Training, Leadership, Customer Service, Coaching, Management, Data Analysis, Performance Management, Software Documentation, Organizational Development, Process Improvement, Operations Management, Quality Assurance.
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