Analyzed daily operations and structured them to be more efficient. Directed customer relations, sales promotions, supplies ordering and equipment maintenance. Recruited, trained and evaluated office support staff. Mentored new employees on company objectives, business standards and employee expectations.• Increased productivity by acquiring new software systems and training employees to utilize its functions.• Processed all incoming receivables and collected outstanding debts. Ensured that payroll and all payables were handled in a timely manner. • Consistently commended for analytical as well as service-oriented aptitude. Designed systems and procedures to maximize workplace efficiency and boost productivity.• Meticulously managed daily office operations. Able to multi-task and work unsupervised; equally effective as team member/leader. Resolved customer problems with speed and diplomacy.

Managed a team of fifteen over-the road drivers. Negotiated rates, booked loads and routed trucks. Responsible for the maintenance and safety of the trucks and drivers.• Balanced driver fuel and expense account. Prepared driver payroll for accounting department.• Answered incoming phone lines, created spreadsheets, performed word processing for documents and correspondence. Handled filing, data entry, mail distribution, and faxing.• Researched and resolved customer complaints in a timely manner, which resulted in increased customer satisfaction levels.