• Five9 Platform Expertise: Proficient in configuring, managing, and troubleshooting the Five9 cloud contact center software.• Customer Support: Skilled in providing technical support to clients, resolving issues efficiently, and ensuring account satisfaction.• Telephony Systems: Knowledgeable in VoIP technologies, telephony infrastructure, and call routing.• Software Troubleshooting: Strong problem-solving abilities with experience in diagnosing and resolving software issues.• Network Configuration: Understanding of network protocols, firewall configurations, and network troubleshooting.• CRM Integration: Experienced in integrating Five9 with various CRM systems for enhanced customer relationship management.• Data Analysis: Ability to analyze call center data to identify trends, generate reports, and make data-driven decisions.• Scripting and Automation: Proficient in using scripting languages for automation and customization within the Five9 IVR platform.• Technical Documentation: Skilled in creating and maintaining technical documentation, including user guides and knowledge base articles.• Training and Support: Experienced in guiding end-users and providing ongoing technical support to ensure optimal use of Five9 features.• Incident Management: Proficient in using incident management tools and following ITIL best practices for managing and resolving incidents.• Communication Skills: Strong verbal and written communication skills, capable of explaining complex technical issues to non-technical users.• Team Collaboration: Strong team player with the ability to collaborate effectively with cross-functional teams.

First-line technical and warranty assistance through webportal, email, and chat. Handles complex technical case, manages and resolves client-agreed-upon issues. Escalates technical or non-technical issues that can be handled online.

• Assisted in building and cleansing databases and table structures following framework architecture for web applications. • Assisted and collaborated with project managers to select ambitious, but realistic coding milestones on pre-release web project development. • Imports UI libraries and dependencies on a widescale of template projects. • Tested and validated websites based on http status codes through inspect element and network. • Maintained and continues to develop Securities and Exchange Commission System Portal • Deployed Converge Telco websites and continues to monitor health status of converge employee through health checker system • Assisted in developing an App for San Fernando Pampanga 911 responder system

• Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning. • Maintained inventory and upkeep for 25 devices and computers. • Taught grade school about basic robotics such as robo robo and scratch, advance robotics like arduino for junior and senior high school • Incorporated multiple types of teaching strategies into classroom for different ICT lessons, such as multimedia, computer system servicing, and programming. • Coordinated, created and scheduled content, graphic designs and periodic updates to school promotion and advertisement. • Edited various graphics to deliver high-quality media content for school commercial. • Edited photos and created graphics for publication.

• Reviewed curriculum and devised alternate approaches to presenting ICT lessons to increase student understanding about computer and technology• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives• Communicated frequently with faculty and administrator to provide catchy advertisements like flyers, tarpaulins, and videos for the school• Implemented creative ways to foster curiosity for animations and visual designs through hands-on learning and planned activities.