Jova Yan Email & Phone Number

Bangkok, Th

Australia

- Fast-track promotions from Store Assistant to managerial position in less than a year.- Accepted in and completed Future leader program.- Supervise activities of team members, establish engagement and methods to meet work schedules, promotes workplace safety and develop work measures to enhance staff productivity and resulting fair and enjoyable work culture. - POS execution and manage inventory controls.- Review performance data and apply forward-thinking to monitor and measure productivity, KPI, goal progress, and activity levels.- Manage rosters to accomplish proper staffing at all times. Recruite, interview, and hire individuals which would add value to the team. Onboard new employees, including training, mentoring, and new hire documentation. - Handle customer service by dealing with complaints, organizing stock, and answering customer questions.- Walk through store areas every hour to identify and proactively resolve issues negatively impacting operations. Maintain exceptionally clean, customer-friendly, and well-run store.- Accurately perform payroll duties using Kronos.

Belconnen, Australian Capital Territory, Australia

Promoted to deputy from Dec 2015

Hong Kong Sar

• Built a profitable ecommerce business specialising in customised gifts from the ground-up, igniting its presence through offline strategies inclusive of participating in industry shows, while simultaneously establishing its online footprint • Forged strong connections with suppliers and transformed relationships from transactional focus to long-term partnerships to secure optimal terms and best deals • Generated substantial repeat and referral business through ‘right first time’ and ‘just in time’ delivery and the effective management of customer expectations by conveying transparency on realistic delivery lead times• Augmented the business’ digital presence while generating effective positive buzz through the development of highly relevant content across Facebook, Instagram, and other online retail platforms • Implemented search engine optimisation techniques, and utilised Google Analytics and other business tracking tools to benchmark, measure, and analyse website traffic and optimise digital/viral marketing strategies • Explored new channels and avenues to promote the business; prepared and monitored budgets; recruited and supervised staff members; and designed and launched new products to maintain competitive edge

Hong Kong Sar

• Liaised with the Intellectual Property Department of the Chinese Government to examine and deliver counselling on trademark applications, publications, and certificates • Independently managed the copyright and trademark infringement portfolio for an international, premier watches brand inclusive of internet research, document preparation and review, and client communication • Liaised with third party trademark agents and overseas domain registrar of the Chinese Government in a professional manner while providing coaching and mentoring to junior staff members • Quarterbacked high-profile ad-hoc projects such as taking the lead role in the development and maintenance of an internal, electronic trademark database

Hong Kong Sar

Manage and complete financial transactions of funds, involves buying and selling stocks and derivatives to achieve profit target. Building professional network with Issuers and bank to stay informed about industry trends.

Hong Kong Sar

Conduct credit checks and perform risk assessments on new customers. Prepare and execute loan agreements. Resolving problems in relation to invoice payments and highlighting potential debtor problem.

Postgraduate Degree, Management Information Systems, General

Bachelor Of Business Administration (B.B.A.), Marketing

Bachelor Of Laws (Ll.B.)/ Arts, Law

Economics

Outstanding Academic Achievements: VCE Enter score 93.7 Awarded Distinction in Psychology in Year 11 & 12; Distinction in Mathematics.