With over 20 years of hospitality experience, I am a Corporate General Manager at MINA Group. I am part of the Restaurant Excellence Team, that oversee the operations, quality, and performance of multiple outlets across the country. I am passionate about delivering exceptional service, enhancing guest satisfaction, and creating memorable dining experiences.As a General Manager, I leverage my skills in forecasting, P&L management, floor management, labor and beverage costs, menu development, and new business development to optimize the profitability and efficiency of the restaurants. I also hold ABRA, NY State, ServSafe, and T.I.P.S certifications, demonstrating my commitment to food safety and responsible alcohol service. Additionally, I have a BA in Business and Personal/Financial Services Marketing Operations from the Fashion Institute of Technology, which enables me to apply marketing strategies and best practices to the hospitality industry.
-
Assistant General ManagerWolfgang Puck- The Four Seasons Nov 2018 - Mar 2020New York, New York, United States• DOH Management• Floor Management• Outlet Supervision• Scheduling-Department Payroll• Training-Orientation Classes• Weekly FOH Inventory
-
Service ManagerStarr Restaurants Sep 2017 - Apr 2018New York, New York, United States• Scheduling• Training• Cash Reconciliation• Payroll• Floor Management• Uniform Management • Weekly Financial Recap. -
Bar ManagerRosa Mexicano Restaurants Nov 2014 - Nov 2017New York, New York, United States• Tequila Training• Scheduling• Floor Management• Bar Inventory• Cash Reconciliation -
Service ManagerGordon Ramsay- The London Hotel Oct 2012 - Nov 2014New York, New York, United States• DOH Management• Chef’s Table Supervisor• Coordinate all VIP Dinners• Coordinate Reservations• Restaurant Ambiance• Restaurant Management• Facility Organization• Grace & Etiquette Training
-
General ManagerNegril Group Mar 2008 - Oct 2012New York, New York, United States• Forecast Management• Social Media Management• Events-Catering Management• Coordinate Bar Audits• P&L Management• Nightlife Club Management• Beverage-Labor-Food Cost• Management Evaluations -
Outlet ManagerMarriott International Jan 2005 - Feb 2008Charlotte, North Carolina, United States• Adhered To Marriott's Newly Implemented Managerial HR Responsibilities• New Hire Interviews• Manage all day-to-day restaurant operations• Payroll• Adhered To Weekly and Monthly Operational Meetings with AGM and Executive Team for Financial Critique• Responsible for Auditing Alcohol Par Controls at Outlets to ensure accuracy with BICS System/Micros.• Pre Departmental Payroll Responsibilities.• Accountable for cash management, Invoice Records• Floor Management -
Maitre D'Maggiano'S Little Italy Sep 2003 - Jan 2005Charlotte, North Carolina, United States* Ensured that all guests were quickly and politely greeted upon arrival.* Supervised the seating plan so that guests are seated in a way that acknowledges their importance to the restaurant.* Ensured that soignée slips are prepared.* Ensured that forms i.e. prepaid, birthday cakes, and gift certificates are communicated to appropriate staff member.* Distributed reservation sheets.* Open Table Training* Ensured that seating plan is arranged, so it maximizes revenue.* Maintained waiting lists.* Balanced over-booking with expected cancellation and no-show rates.* Fostered and developed concierge relationships.* Solicited reservations in slow periods through Concierge relationships.* Tracked weekly reservations on a daily basis.
Jovan Fitzgerald D. Education Details
-
Business And Personal/Financial Services Marketing Operations
Frequently Asked Questions about Jovan Fitzgerald D.
What is Jovan Fitzgerald D.'s role at the current company?
Jovan Fitzgerald D.'s current role is ….
What schools did Jovan Fitzgerald D. attend?
Jovan Fitzgerald D. attended Fashion Institute Of Technology.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial