Jovan Grubisic Email & Phone Number

Belgrade, Serbia

• Resolved application-related issues reported by users or detected by monitoring systems• Provided technical support and guidance to users, answering queries and resolving issues• Continuously monitor application performance and system health to identify and address potential issues proactively• Performed regular updates, patches, and upgrades to keep applications secure and up-to-date• Handled applications deployments to the test and production environments• Managed application settings, user permissions, and custom features• Collaborated with development, QA, and IT teams to solve issues and improve application performance• Create and maintain support documentation, troubleshooting guides, and user manuals• Conducted training sessions and knowledge sharing with other team members on application features and best practices• Identify and implement process improvements to enhance support efficiency and effectiveness

Belgrade, Serbia

After the acquisition of Betagy by KingMakers, I stayed in newly established company, keeping the same role of leading the team and taking up additional duties as a System Administrator.

Belgrade, Serbia

• Organizing and leading team responsible for ensuring 24/7/365 system stability through complete monitoring of the system and infrastructure - Cloud and On-Prem.• Providing first and second-line technical support at any requested time through resolving issues independently or escalating to relevant departments in order to minimize downtime.• Responsible for creating Incident Reports and organizing follow up meetings and discussions.• Contributing to general knowledge base and training other stakeholders on technical issues as needed.• In charge of implementing IT Security principles and procedures in Belgrade office, in coordination with our Maltese IT teams.• Assisting Dev, Product and Trading teams with analyzing system performance, in order to maximize product quality and user experience.

Belgrade, Serbia

• Providing technical support for ADSL/VDSL, Wireless, IPTV to end users of Internet Service Provider via phone, email and ticketing system.• Equipment testing and setup.• Network infrastructure and resource monitoring.• Creating documentation for general knowledge base.

Education record

Education record