- Held responsible for employee interviewing and hiring process, as well as with providing proper training and overseeing staff- Helped reducing labor costs by 15% by decreasing the number of employees by providing them with the skills needed to attain high levels of customers’ satisfaction while keeping the employees motivated to work in a fun and educational environment through various performance evaluations and incentives for the most successful ones- Managed social media advertising and clearly and promptly communicated pertinent information to the staff in regards to the actual promotions or special events- Interacted with vendors and negotiated orders to keep the inventory in balance at a low cost

- Provided detailed information of menu items, made suggestions and informed them about daily specials while considering preferences, allergies, and/or any special requests- Helped with improving the quality of services by encouraging feedback from the customers