Jovana Pranic Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

Belgrade, Serbia

Belgrade

Helping software development teams apply the Scrum framework Planning deliverables and helping teams monitor performance Resolving issues that hinder the teams’ work Manage each project’s scope and timeline Coordinate sprints, retrospective meetings and daily stand-ups Coach team members in Agile frameworks Facilitate internal communication and effective collaboration Be the point of contact for external communications (e.g. from customers or stakeholders) Work with product owners to handle backlogs and new requests Resolve conflicts and remove obstacles that occur Help teams implement changes effectively Ensure deliverables are up to quality standards at the end of each sprint Guide development teams to higher scrum maturity Help build a productive environment where team members ‘own’ the product and enjoy working on it

Serbia

Evaluating existing business processes.Determining and outlining business process improvements.Coordinating business process improvement strategies with internal stakeholders.Performing ongoing analyses on business processes related to productivity, quality, costs, and time management.Preparing necessary documentation for developers- AS IS and TO DO maps, credentials for systems and coordination with SMEs

Belgrade

Providing efficiencies/process improvement to all the areas while keeping the correct management system, as well as to measure the impact of improvements in day-to-day operational activities. In the heart of it is DMAIC – the 5 phases of Lean Six Sigma intended to maintain the continuous improvement cycle. Also, responsible for discovering or recognizing potential robotic process automation (RPA) opportunities while analyzing, re-engineering and optimizing business processes.•Determining the most effective ways to execute business processes•Developing ways to increase productivity, maximize efficiency, and manage human capital more effectively•Developing the most efficient ways to use people, technology, and information to improve services•Identifying waste in business processes•Re-engineering business processes•Optimizing methods of business organization•Detecting/recognizing possible robotic process automation opportunities •Evaluating effects of process changes and/or improvement•Performing various time studies•Data processing by using various statistical methods•Developing DMAIC based presentations

Belgrade

Position responsibilities including but not limited -ticket creating, ticket monitoring, customer service accomplished via phone and emails, escalating, ordering parts, delegating emails: Responsible for the proactive planning, prioritizing, assigning and monitoring the incoming tickets: Working in Gems Graphical Administration Tool and Oracle systems (tool): Interacting with multiple international customers such as Cisco, AT&T, BT, Vodafone, etc.: Ensuring the quick delivery of service to meet service levels: Coordinating service delivery with engineers, vendors, other internal teams and management. First point of contact for all VISA service requests: Updating procedural steps: Reporting all relevant activities and issues: Maintaining current and accurate Data Base: This job requires very high level of multitasking, high level of concentration and ability to work under pressure, attention to detail, ability to know many procedures for many clients, customer dedication, ability to be well organized, strong communications skills and ability to adjust and act in stressful situations:.