Jovânio Morais Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

Jira Configuration and Customization:- Expertly set up and configure projects, workflows, issue types, and custom fields tailored to align with organizational processes.- Manage permission schemes and filters to create a seamless user experience.- User Management and Access Control:- Administer user accounts, groups, and roles, ensuring appropriate access levels and robust security.- Monitor and control security permissions to protect sensitive information.-… Show more Jira Configuration and Customization:- Expertly set up and configure projects, workflows, issue types, and custom fields tailored to align with organizational processes.- Manage permission schemes and filters to create a seamless user experience.- User Management and Access Control:- Administer user accounts, groups, and roles, ensuring appropriate access levels and robust security.- Monitor and control security permissions to protect sensitive information.- Workflow Development and Automation:- Design and implement customized workflows for streamlined transitions and clear visibility.- Leverage automation features to minimize manual tasks and boost operational efficiency.- Integration with Other Tools:- Integrate Jira with collaboration tools like Confluence and Slack for enhanced communication.- Manage add-ons and plugins from the Jira Marketplace to extend system functionalities.- Support and Troubleshooting:- Provide comprehensive technical support to users, diagnosing and resolving performance and access issues.- Develop user documentation and training materials to promote effective Jira utilization.- Monitoring and Performance Optimization:- Analyze usage metrics to identify improvement areas and propose enhancements for better workflow efficiency.- Implement best practices to ensure optimal Jira performance.- Updates and Backup Management:- Coordinate and execute Jira updates to maintain system stability and compatibility.- Conduct regular backups to ensure data integrity and security.- Compliance and Security Assurance:- Ensure all configurations comply with organizational security policies and industry standards.- Perform audits of access permissions to maintain regulatory compliance. Show less

Uberlândia, Minas Gerais, Brasil

ITSM Team LeadJIRA Administrator & ServiceNow Administrator (ITSM)- Work with analysts and customers to derive requirements for use cases/scenarios and identify opportunities for improvement for business processes and determine ways to solve problems, analyze and develop solutions based on customer interviews and data.- Work with JIRA filters, reports, dashboards, workflows, fields and JIRA administrationCommunicate and share knowledge with internal and external contacts… Show more ITSM Team LeadJIRA Administrator & ServiceNow Administrator (ITSM)- Work with analysts and customers to derive requirements for use cases/scenarios and identify opportunities for improvement for business processes and determine ways to solve problems, analyze and develop solutions based on customer interviews and data.- Work with JIRA filters, reports, dashboards, workflows, fields and JIRA administrationCommunicate and share knowledge with internal and external contacts at all levels.- Create JIRA and Confluence reports, visuals and dashboards.- Create custom projects in the Atlassian toolset for complex workflows, reports and permission requirements to meet business needs.- Validate and prioritize issues found in products, both internally and logged through technical support.- Troubleshoot and resolve user issues.- Provide training and self-help documentation for JIRA users- Create metrics and reports using Excel macros.- Ability to write custom JQL (Jira Query Language). Ability to build custom dashboards using various filter types in JIRA Show less

Uberlândia, Minas Gerais

Responsável pelo atendimento N1 - N2 aos clientes de Telefonia, Internet Banda Larga e 3G, Tv via satélite.

Responsável pelas aulas de Informática, Hardware e Desenvolvimento de Jogos. Atuação no plano de aulas e recrutamento de novos profissionais.

Uberlândia, Minas Gerais, Brasil

Help Desk. Atuação no suporte remoto e presencial. Configuração e sustentação da Infra de TI.

Uberlândia, Minas Gerais, Brasil

Gestão Da Tecnologia Da Informação, Information Technology

Sistema De Informação