Project manages installation of ATMs, physical security products, and software services for national/strategic accounts. Serves as main customer point of contact ensuring integrity of projects with respect to time, budget, scope, change, risk and resources.Develops scope of work (SOW) and other related contract documents.Participates in proposals including assisting in estimating, scheduling, execution, and subcontractor management.Works with architects, draftsman, and local Planning & Zoning departments to ensure project permit approval.Accountable for management of financial risk across multiple projects and delivery groups while accurately forecasting revenue.Reviews and analyzes blueprints and specifications to determine project requirements and to prepare various estimates.Manages all construction activities following project approvals and coordinates work with property management including phasing, staging and site logistics.Coordinates and evaluates specific logistics requirements; develops and adjusts plans and schedules for actions needed to meet each requirement on time.Utilizes enterprise resource planning (ERP) and customer relationship management (CRM) systems including Oracle, Seibel, Business Intelligence and Implementation Management and Planning (IMAP) to effectively manage project timelines, inventory logistics and forecasting.Applies project management methodologies and control techniques to coordinate 10 to 30 projects simultaneously within different phases of development within aggressive schedule and budgetary constraints.Exceptional interpersonal skills with an ability for building rapport with internal and external customers.Mitigates risk by escalating and resolving issues across multiple delivery groups and projects.Ensures the timely close-out of projects including completion of punch lists and final submissions of all close-out documents

Project manages automated teller machines (ATMs) and other Diebold security equipment from order entry to order closure.Serves as main customer point of contact ensuring integrity of projects with respect to time, budget, scope, change, risk and resources.Accountable for management of financial risk across multiple projects and delivery groups while accurately forecasting revenue.Utilizes enterprise resource planning (ERP) and customer relationship management (CRM) systems including Oracle, Seibel, Business Intelligence and Implementation Management and Planning (IMAP) to effectively manage project timelines, inventory logistics and forecasting.Applies project management methodologies and control techniques to coordinate 20 to 30 projects simultaneously.Exceptional interpersonal skills with an ability for building rapport with internal and external customers.Mitigates risk by escalating and resolving issues across multiple delivery groups and projects.Currently have accumulated 4000+ project management hours towards my PMP certification.

Manages service engineer’s workload to mitigate downtime of automated teller machines (ATMs) and other Diebold security equipment. Assesses service issues and identifies solutions to meet productivity, quality, and customer goals.Works with project team and key stakeholders to devise best practices and continuous improvements across the enterprise.Prioritizes and balances the competing needs of diverse customers.Provides assistance to external and internal teams as needed to ensure adherence to timelines.Maintains continuous communication channels with supervisors and workers to sort their work related issues and doubts.Estimates workforce requirements and equipment needed to complete particular projects.

Global role accountable for operating and managing GE Capital dialer system for collection.Responsible for reporting and troubleshooting with GE Capital management staff across the organization to maintain productivity of the dialer system and supporting functions.Works with continuous improvement team to design processes that created higher customer contact.

Provides superior customer service, account management, and payment services for the PLCC Portfolio.Selected by management to provide quality training, coaching, and feedback to all incoming associates in the Collections Department through the Performance Achievement Leadership Program (PAL).Recognized by my peers with the “Above and beyond” award for investing time to help incoming employees while maintaining above average production scores and a low defect average.

Dedicated to ensuring customer satisfaction by remaining accessible and friendly Success multitasking while remaining professional and courteous in fast paced environment