• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.• Consulted with healthcare professionals on business decisions.• Assess and evaluate member’s needs to determine which resources are available to member and assign member to the correct care team.• Supports and completes administrative tasks for nurse care managers such as creating referral and assigning tasks to the appropriate department.• Communicates with members, family members, nurse care managers and health care providers to ensure that members need are met.

• Perform daily administrative and clerical tasks such as preparing and formulating medical staff schedule for the office.• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.• Worked closely with patients to deliver excellent and direct individualized patient care.• Supported patients with necessary care during end-of-life phases by coordinating hospice care.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.• Developed monthly and daily production output plans to deliver on customer service and financial metrics.• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

A nalyzed issues to identify troubleshooting methods needed for quick remediation.• Walked individuals through basic troubleshooting tasks.• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Installed, modified, and repaired software and hardware to resolve technical issues