Jovi Chen Email & Phone Number

South Africa

FINTECH, EDUTECH, AGRITECH, PROPTECH

Us

Provide sounded advisory on investment, product innovation and digital transformation.Provide mentorship to the group.

Overall accountability for Zen's Global Performance & Investment Strategy. Managing 4 Exco members across different business units in 3 regions. Chairing the Innovation & Investments committee for Zen Group. Participant in the industry & public events as a keynote speaker; Panelist and Judge.A mentor for Mandela Washington DC foundation.Digital transformation, Financial services and Partnership lead for the organization.Directly managing the following functions : Information Technology, HR, Marketing, Business Development, Account Management.15 changemakers social enterprise that provide Professional/Management consulting services for NGO & Pro-Poor Startups and development agencies, specializing in Transformation that includesHuman CapitalCommunication, PR, Marketing & BrandingDigitizationCustomer-Centric InnovationExecutive CoachingProject Management,Risk & Compliance ManagementMonitoring & EvaluationIncubation & AccelerationFunders/donor strategic partnership.Impact InvestmentCommercialization & Expansion of Zen's reach:International Expansion to service clients in Europe, MENA & CIS, Asia,Commercial readiness of international branches in London, Istubal & ShanghaiKey Note speaker & representing ZEN at local & international conferencesInvited advisory to HSRC for policy workstream: Poverty, Economic Inclusion, Financial Inclusion, and Fintech.Collaboration with Corporates, Professional Institutes, Chamber of commerce in driving the ecosystem of SME, SMME acceleration.Identifying products & services from SME/ SMME for international markets.Acquisition of Yakama to form Zen Sourcing, which facilitates the export of South Africa Wine and Agri products to Asia.Established Zenpact: our Impact Tech where we are driving positive impacts through technology.Successfully implemented and launched Taskcru, a digital platform from Zen that aims to remove the barrier of assessing to market to further assist SME/SMME in driving their business.

Podcast

Tzaneen, Limpopo, Za

Trusted Advisor to Managing Director and EXCO in driving the overall organizational transformation.Mentoring and Coaching EXCO members and selected staffs.Champion the TQM programme with designed centricity theme of customers and staffs.Chairing monthly meetings with strategic partners.Participate in relationship building with existing and potential funders / partners. Participate in due diligence with existing and potential funders / partners.Accountable for Compliance & Quality Improvement.Designed and establishment of internal audit function.Designed and implemented the customer centricity across all value chains within SEF and it's outsourcing partners as well as SEF's external clients.

Sandton, Gauteng, Za

Profit & Loss accountability for Transactional Product Portfolio included: Retail Bank, Business Bank & Strategic Partners. Product, Pricing & Proposition Innovation design and implementation for both retail & business banking.Strategic Partners Value Optimization: Vodacom Mpesa; Old Mutual Money Account; Sasol Incentive Card;Customer experience transformation & innovation on both digital and physical channels.Business development and strategic collaboration with tier 1 and tier 2 organizations/institutions to further drive the customer acquisitions and cross sale of banking products.Represented Bank at the Payment Association South Africa, Co-developed the Card acquiring and issuing strategy with Visa & MasterCard.Top 3 achievements :Engage, Negotiation and implementation of alternative acquisition channels where the bank strategic partnering with IDM, Bayport Financial Services to drive the acquisition of Personal Accounts, resulting in 35% month to month increase of new transactional banking customers.Implementing the proactive customer management strategy where inactive customers were contacted and re-activated, we are managed to reduce the dormant customers by 40%.Design the new pricing model for Retail Transactional Products that aligns to the need of the targeted customers.

London, Gb

Innovation, Implementation and Transformation of everything digital/fintech/payment inAfrica, consisted of 12 countries from Cape to CairoIdentify investment /partnership opportunities with start ups in various Africacountries & hackathons.Vendors management to ensure best possible collaboration and cost effectivedelivery from outsource vendors.Participate in strategy and business case for digital transformation according toBarclays' global digital vision.Portfolio managing Digital financial products innovation, UX UI, implementation, staff training roll out and marketlaunch.Prepare and present the progress report at monthly Group Steerco meeting. Defined, built and led team responsible for the implementation of new digitalbanking platforms & service offerings across Africa. Team was geographicallydispersed across 4 continents.

London, Gb

Accountable for New Customer proposition & Product Innovations and implementation Increase Market Share & Profitability of Retail Transactional Products across all segments from mass market, student market, core middle market, Islamic market, private bank and high wealth customers. Provide leadership for Product Managers of Retail Transactional Product Portfolio.Represented Retail Transactional Products at various forum within and outside of Bank.

Johannesburg , Gauteng, Za

Accountable Customer Centric design, integration & implementation on all customer touch points, as well as Monitoring & Evaluation on the effectiveness of it for continuous improvement.

Johannesburg, Gauteng, Za

From Ideation to Commercialization of selected innovationDriving Innovation Culture of moving to "Impossible" to "I'm possible"Responsible for heading up the EPMO & Innovation where I provide strategic, functional and operational supportto CEO include :PMO ( Portfolio Management Office ),Change ManagementBusiness process re-engineeringInformation Technologye channel advisoryFuture Customer Trend advisoryCall center AccountabilityEmployee equity TransformationInnovation & Commercialization to accommodate the rapid growth objectives of the organization.Leading the team of 200+ across an entire portfolio

London, Gb

Programme Managing the MI/BI Integration strategically and operationally in ensuring the successfulmanagement of effective and efficient information management and data analytic capabilities includeBusiness Banking strategic initiativesAnalytical Intelligent to drive better insightsBalance Scored Card for monitoring the performance of the business bankKnowledge ManagementData Analytic to further drive the customer centric innovationsto meet current and future business requirements and improve the Business Units' ability to manage and retain its competitive advantage on both customer acquisition and retention.

London, Gb

Together with my team, we provided technical and strategic consulting services to various internal clients as well as external clients & Top 40 companies both in South Africa ( Johannesburg ) & America ( San Francisco )Top tier clients that myself and team have served : UTI Hong Kong, Google San Jose, AMD San Jose, Oracle San Francisco, Selectica San Jose. eBay San Jose; Standard Bank; Investec; Unilever,

Mba, Strategy & Marketing

Pmp, Project Management Professional

Mcse, Mcsd, Iis, Win2000, Sql2000, Vb, Solution Architecture

Bcom, Information System, Corporate Finance, Investment