Jovie Wong Email & Phone Number

Singapore, Singapore

Melbourne, Victoria, Australia

Melbourne, Australia

Worked under the technology department to utilise Agile Framework and Design Thinking to come up with innovative solutions for a long-standing issue across the network.Utilised customer segmentation and business storytelling to better understand and attend to the different needs of both users and product owners. Liaised with both internal and external stakeholders to conduct a detailed analysis of the issue.Organised and facilitated the "Closed Lane Compliance - Road Safety Experts Forum" with 23 industry experts (Department of Justice, Department of Transport, Victoria Police, Roads Australia, Transport Accident Commission, etc) to bring the issue on board with key organisations.Presented the findings to a range of departments across the company and the executive board.

Melbourne, Australia

Tasked with the problem of over-height vehicles colliding with overhead infrastructures (i.e. low bridges, tram cable lines).Investigated the underlying reasons behind such collisions by researching existing literature and analyzing datasets sourced from government databasesInterviewed the target population (e.g. truck drivers, truck training companies, trucking associations, etc.)Liaised with industry experts Came up with holistic solutions and recommendations to target this problem and presented them to key stakeholders in the transport industry.

Melbourne, Australia

Tasked with the problem of over-height vehicles colliding with overhead infrastructures (i.e. low bridges, tram cable lines).Investigated the underlying reasons behind such collisions by researching existing literature and analyzing datasets sourced from government databasesInterviewed the target population (e.g. truck drivers, truck training companies, trucking associations, etc.)Liaised with industry experts Came up with holistic solutions and recommendations to target this problem and presented them to key stakeholders in the transport industry.

Melbourne, Australia

I gained valuable experience working here especially in terms of working in a team, in an extremely fast-paced environment. I learnt how to not only provide the best service possible but to be efficient in completing my duties. I was also able to learn how to use the POS system as well as gain experience in my first customer-facing role as my duties involved working the front counter and the drive-thru window. An extremely valuable skill I picked up during my time here is multitasking as I had to take customer orders and process payments at the same time.

Bachelor Of Science - Bs, Psychology

Bachelor Of Arts - Ba, Human Geography