Jovit Peji
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Jovit Peji Email & Phone Number

IT Service Desk specialist | Technical Support | Customer Service at Demand Science Team, Inc. - A Pure Incubation Company
Location: Calabarzon, Philippines 7 work roles 2 schools
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Current company
Demand Science Team, Inc. - A Pure Incubation Company
Role
IT Service Desk specialist | Technical Support | Customer Service
Location
Calabarzon, Philippines
Company size
679 employees

Who is Jovit Peji? Overview

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Quick answer

Jovit Peji is listed as IT Service Desk specialist | Technical Support | Customer Service at Demand Science Team, Inc. - A Pure Incubation Company, a with 679 employees, based in Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Jovit Peji.

Jovit Peji previously worked as Lead Generation Specialist at Demand Science Team, Inc. - A Pure Incubation Company and Lead Generation Specialist at Hero Lead. Jovit Peji holds Bs Computer Engineering, Computer Engineering from Sti College Balayan.

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Demand Science Team, Inc. - A Pure Incubation Company

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Profile bio

About Jovit Peji

I have an experience as an IT helpdesk specialist for over 4 years. I bring a strong knowledge when it comes to internet connection, VPN connection, email, and computer troubleshooting. I am also proficient in using ticketing system like servicenow, remedy and clarify. I am very dependable to work and provide excellent output.

Current workplace

Jovit Peji's current company

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Demand Science Team, Inc. - A Pure Incubation Company
Demand Science Team, Inc. - A Pure Incubation Company
IT Service Desk specialist | Technical Support | Customer Service
metro manila, philippines
Website
demandscience.ph
Employees
679
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Company profile
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7 roles

Jovit Peji work experience

A career timeline built from the work history available for this profile.

Lead Generation Specialist

Hero Lead

Philippines

Feb 2015 - Mar 2023

Lead Generation Specialist

Hero Lead
Feb 2015 - Mar 2023

End User Service Desk Front Line

Anz Global Services And Operations (Manila) Inc.

12Th Floor Solaris One Bldg. 130 Dela Rosa St. Legaspi Village, Makati City

•Troubleshoots hardware, software, and network problems via phone support. Take remote of the user’s PC for faster resolution• Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues• Create issue tickets by logging all pertinent information with utmost Quality and precision. • Identify the exact issue through effective probing and paraphrasing• Provide initial assessment of… Show more •Troubleshoots hardware, software, and network problems via phone support. Take remote of the user’s PC for faster resolution• Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues• Create issue tickets by logging all pertinent information with utmost Quality and precision. • Identify the exact issue through effective probing and paraphrasing• Provide initial assessment of categorization and prioritization for reported issues and provide support taking guidance from the KB, targeting a higher level of first contact resolution • Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk• Multi-task between voice and e-mail support • Ensure the KPI and SLA targets are met • Provide daily outstanding incident & service requests follow-up reports. •Works under limited supervision to provide professional helpdesk service through quick processing and prioritization •Performs all other duties as assigned Show less

Oct 2014 - Mar 2015

It Service Desk Level 1

Aegis Services Philippines, Inc.

3Rd Floor Tower 2 Rockwell Business Center, Meralco Compound, Ortigas Avenue, Pa

•Troubleshoots hardware, software, and network problems via phone support. Take remote of the user’s PC for faster resolution• Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues• Create issue tickets by logging all pertinent information with utmost Quality and precision. • Identify the exact issue through effective probing and paraphrasing• Provide initial assessment of… Show more •Troubleshoots hardware, software, and network problems via phone support. Take remote of the user’s PC for faster resolution• Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues• Create issue tickets by logging all pertinent information with utmost Quality and precision. • Identify the exact issue through effective probing and paraphrasing• Provide initial assessment of categorization and prioritization for reported issues and provide support taking guidance from the KB, targeting a higher level of first contact resolution • Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk• Multi-task between voice and e-mail support • Ensure the KPI and SLA targets are met • Provide daily outstanding incident & service requests follow-up reports. •Works under limited supervision to provide professional helpdesk service through quick processing and prioritization •Performs all other duties as assigned Show less

Mar 2014 - Aug 2014

Technical Support Specialist Level 2

Atos (Former Siemens It Solutions And Services)

5Th Floor 1880 Bldg. Eastwood Ave., Bagumbayan, Quezon City

•Troubleshoots hardware, software, and network problems via phone support. Take remote of the user’s PC for faster resolution• Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues• Create issue tickets by logging all pertinent information with utmost Quality and precision• Identify the exact issue through effective probing and paraphrasing• Provide initial assessment of… Show more •Troubleshoots hardware, software, and network problems via phone support. Take remote of the user’s PC for faster resolution• Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues• Create issue tickets by logging all pertinent information with utmost Quality and precision• Identify the exact issue through effective probing and paraphrasing• Provide initial assessment of categorization and prioritization for reported issues and provide support taking guidance from the KB, targeting a higher level of first contact resolution • Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk• Multi-task between voice and e-mail support • Ensure the KPI and SLA targets are met • Provide daily outstanding incident & service requests follow-up reports. •Works under limited supervision to provide professional helpdesk service through quick processing and prioritization •Performs all other duties as assigned Show less

Oct 2010 - Jun 2013

Customer Service Representative

Sitel Philippines

2Nd Floor One Julia Vargas, Ortigas Avenue, Pasig City

•Providing outstanding customer service by answering queries and providing assistance to customers over the phone• Providing options to customers in regard to their product subscription so they can get most out of the service we provide• Resolve billing inquiries, calling card, and other miscellaneous toll charges and, monthly recurring and non-recurring charge• Prepares credit or debit adjustments to accounts depending on the issue or concern

Nov 2009 - Jul 2010
Team & coworkers

Colleagues at Demand Science Team, Inc. - A Pure Incubation Company

Other employees you can reach at demandscience.ph. View company contacts for 679 employees →

SS Steven Sagarino Steven Sagarino Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyMetro Cebu, Philippines View → PM Pip Mendoza Pip Mendoza Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyMetro Manila, National Capital Region, Philippines View → AK Ashley Kristine Dantes Ashley Kristine Dantes Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyMetro Manila, National Capital Region, Philippines View → DS Darel Sumile Darel Sumile Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyCentral Luzon, Philippines View → JC Jenny Cuizon Jenny Cuizon Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyPhilippines View → MD Melissa De Leon Melissa De Leon Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyCentral Luzon, Philippines View → GS Genesis Sahagun Genesis Sahagun Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyCentral Luzon, Philippines View → MD Malou Dabalos Malou Dabalos Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyMetro Cebu, Philippines View → GG Glicelle Gatchalian Glicelle Gatchalian Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyCentral Luzon, Philippines View → GJ Gerson Jr Rosales Gerson Jr Rosales Colleague at Demand Science Team, Inc. - A Pure Incubation CompanyPhilippines View →
2 education records

Jovit Peji education

Bs Computer Engineering, Computer Engineering

Sti College Balayan

Bs Chemical Engineering, Chemical Engineering

Mapua Institute Of Technology
FAQ

Frequently asked questions about Jovit Peji

Quick answers generated from the profile data available on this page.

What company does Jovit Peji work for?

Jovit Peji works for Demand Science Team, Inc. - A Pure Incubation Company.

What is Jovit Peji's role at Demand Science Team, Inc. - A Pure Incubation Company?

Jovit Peji is listed as IT Service Desk specialist | Technical Support | Customer Service at Demand Science Team, Inc. - A Pure Incubation Company.

Where is Jovit Peji based?

Jovit Peji is based in Calabarzon, Philippines while working with Demand Science Team, Inc. - A Pure Incubation Company.

What companies has Jovit Peji worked for?

Jovit Peji has worked for Demand Science Team, Inc. - A Pure Incubation Company, Hero Lead, Anz Global Services And Operations (Manila) Inc., Aegis Services Philippines, Inc., and Atos (Former Siemens It Solutions And Services).

Who are Jovit Peji's colleagues at Demand Science Team, Inc. - A Pure Incubation Company?

Jovit Peji's colleagues at Demand Science Team, Inc. - A Pure Incubation Company include Steven Sagarino, Pip Mendoza, Ashley Kristine Dantes, Darel Sumile, and Jenny Cuizon.

How can I contact Jovit Peji?

You can use AeroLeads to view verified contact signals for Jovit Peji at Demand Science Team, Inc. - A Pure Incubation Company, including work email, phone, and LinkedIn data when available.

What schools did Jovit Peji attend?

Jovit Peji holds Bs Computer Engineering, Computer Engineering from Sti College Balayan.

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