Jon Volkman Email & Phone Number

- Leading data analysis and visualization efforts for the New Buildings program through the use of Data Flows, Excel, Power BI, Power Query, and SQL.- Operating as a mentor and resource for data best practices, data integrity, and visualization efforts.- Collaborating with other teams on the program, like operations and outreach, to develop Power BI solutions to help manage projects and ensure accuracy of data.- Coordinating with the client to improve data standards and build client-side Power BI reports for QC and reporting.- Conducting research into new methodology for reporting and seeking ways to include new data points for more complex analysis.

-Building complex reports in Excel and Power BI on various program data to inform others and drive client-facing decisions.-Helping lead QC efforts to improve operational excellence through enhancements to internal systems and the rollout of an integration that pushes key data to the client system.-Staying current with best practices in data analysis and reporting, continuing to advocate for opportunities to enhance and optimize processes. -Using SQL queries to pull and aggregate data for use in analysis, forecasting, and client reporting.

Portland, Oregon, United States

-Assist with client side invoicing and reporting, including managing deadlines, copy editing, and delivery.-Lead manual reconciliation efforts between two systems, identifying errors and improving workflows.-Utilize Excel, Power BI, and SQL queries to build datasets and dashboards for discovery, reconciliation, and reporting.

Portland, Oregon, United States

-Review and update data points relevant to payment of energy efficiency rebates.-Reconcile tax information to ensure prompt and accurate payment. -Coordinate across multiple teams to improve efficiency and increase transparency into final reviews.

Portland, Oregon Area

-Contribute to process improvements in a team-based environment where each process has system-wide affects.-Perform regular auditing and entry of data points in multiple systems for energy efficiency rebate applications.

Portland, Oregon Area

-Input and process rebate applications in multiple proprietary databases.-Contribute to process improvements in a team-based environment where each process has system-wide affects.-Perform regular auditing and quality control while processing applications.

Portland, Oregon Area

-Input and process rebate applications in multiple proprietary databases.-Complete basic clerical tasks as needed, including filing and scanning.-Perform regular auditing and quality control while processing applications.

Portland, Oregon

-Coordination on a variety of technical projects with multiple stakeholders.-Education of staff on data standards and process management.-Introduction of standards to current datasets and migration to new platforms.

Portland, Oregon Area

-Auditing migrated data for accuracy.-Ensuring compliance regarding privacy and legal requirements for healthcare data.-Transcribing data from legacy system into new internal enterprise application software.

Portland, Oregon Area

- Consulted with engineering, product, and executive teams on multiple data standardization projects.- Contributed to the discovery of hundreds of new public data sources for people, validating records for names, employment, education, and social handles.- Executed verification of company data in internal databases for the top 1,000 publicly traded companies alongside 3 team members in periodic 2-week sprints.- Oversaw the improvement of data ingestion pipeline, redesigning a web-based backend and streamlining the workflow for a team of 10-15 employees.

Portland, Oregon Area

- Authored empathetic, yet concise, responses to email-based inquiries using Zendesk.- Collaborated virtually with team members and managers to ensure resolution of complex issues.- Maintained weekly goal of 80% satisfaction rate on all sent responses. - Surpassed strict hourly metrics regarding response rate set by overall team performance 90% of the time.

Greater Seattle Area

- Actively monitored eFax queue for incoming claims while meeting goal of 85 attachments an hour.- Collaborated with 3-5 managers on redesign of internal training resources for two departments.- Generated concise 2-page internal style guide and documentation for use on all department SharePoint websites.- Mentored 5 managers and team of 8-12 on SharePoint best practices and procedures.

Greater Seattle Area

- Created creative documentation solutions including training materials and workflow aids.- Managed migration project of roughly 10,000 parking applications into new parking software.- Trained 3 staff members and 2 managers on new software and parking application process.

Redmond,Wa

- Audited training procedures and test plans as part of standardization of testing process.- Coordinated with remote teams of 15-20 on testing efforts to ensure completion of test plans.- Generated reports using Excel on testing progress, testing coverage, and any outstanding defects.

Greater Seattle Area

- Collaborated with other departments on the creation of several email newsletters and campaigns.- Executed limited website testing within an agile testing environment.- Maintained and updated a database of over 250,000 unique email subscribers- Tracked deliverability and other metrics of email newsletters.

Redmond, Wa

- Executed test plans for Xbox 360 titles and downloadable content- Generated reports including minimum requirements for PC-based games- Verified compatibility of game titles on multiple hardware configurations

Bachelor Of Arts (B.A.), English & Comparative History Of Ideas

Dual major with an emphasis on authenticity and adaptation. Highlights: -Focus Group Facilitator for CHID 496E and CHID 496B. This.

Software Testing Certificate

-Explored software testing processes within a variety of industry contexts, and studied practices applicable to cloud, mobile and Web.

A.A.S., Web Database Administration & Website Creation/Maintenance

Activities and Societies: Phi Theta Kappa, Parkland Prospectus, Images: Parkland's Student Arts MagazineDual major with a focus on web.