Jo Walker Email & Phone Number

Sydney, Nsw, Au

Te Aro, Wellington, Nz

Te Aro, Wellington, Nz

Te Aro, Wellington, Nz

Led the transformation program for Xero sales with the regional sales leaders. Including building, implementing and embedding a new globally standardised sales process in 12 months. established globally consistent sales competencies and capabilities with performance frameworks for 450 sellers and leaders. Built a Sales Academy with a blended learning approach including always on e learning, in person masterclasses and trending topics to manage Xero’s 3K product updates per yearSetup a performance coaching arm to deliver data driven recommended learning and create coaching moments throughout the sales cycleDirectly managing and growing the newly formed Global Sales Enablement Team including establishing processes, structures and systems. Grew from 6-17 in 14 months. Collaborated with regional leadership to align and support regional strategic objectives and initiativesWorked to remove ambiguity in the sales team to help them succeed in achieving targets and core metricsWorked closely with counterparts in the global product marketing, global customer operations, Learning Experience, Marketing and education functions to ensure alignment on strategic objectives, operations and ways-of-workingWorked in a complex matrix environment across time zones to manage internal relationships and drive collaboration and changeReported to the Executive General Manager of Sales Globally

Te Aro, Wellington, Nz

Led the operating model that managed global and regional requirements and priorities for Global Partner Services, to deliver best-in-class experiences for accounting and booking partnersDirectly managing and growing the newly formed Global Migrations Team including establishing processes, structures and systems.Develop and implement comprehensive operational execution plans to enhance, optimise and deliver on the wider roadmap for the Partner Services functionCollaborated with regional leadership to align and support regional strategic objectives and initiativesWorked to remove barriers and champion the needs of the regional teams to succeed in achieving targets and core metricsWorked closely with counterparts in the global sales and customer success functions to ensure alignment on strategic objectives, operations and ways-of-workingWorked in a complex matrix environment across time zones to manage internal relationships and drive collaboration and changeReported to the Executive General Manager of Sales Globally

Te Aro, Wellington, Nz

Responsible for managing Xero’s relationship with the top accounting firms globally. Including negotiating global commercial agreements with input from legal, finance and key internal stakeholders. Then working with the firm and across business functions internally to execute on those agreements. Including direct interaction with C level executives both internally and externallyProgramme manage strategic opportunities & priorities that will enable the business to Win/Foster close working relationships with regions to establish the framework & operating cadence for how Xero will work with Enterprise firms globallyDesigned, built and implemented processes & systems that enables Xero to scale faster in the Global Enterprise spaceManage agency agreements to scale programmes of work including defining best practice and scaling implementation globallyWorked in a complex matrix environment across time zones to manage internal relationships and drive collaboration and changeReported to the GM of Enterprise Sales - Global

Te Aro, Wellington, Nz

Responsible for Consulting teams across NSW, QLD and Aukland, including remote management and coordination of staff. 12 direct reports over 3 distinct roles.Team management- From recruitment to onboarding and continued performance review, development and coachingDefined and rolled out strategies for growing the team from 6 to 25Created the on boarding program for all new partner consultants. This has since been replicated by other teams across Xero and consulting teams in the US and Canada and the UKSuccessfully supported the TMs and sales teams to ensure activity and financial targets by coordinating resources and creating policies and systems to utilise PC's effectively.Built internal content and process documents to nationalise the PC processes and create a scalable service offering.Ensured the PC team complies to processes and systems and effectively captures data ato maintain the integrity of Salesforce.Significant uplift in the Officevibe scores. Improve the ‘relationship with manager’ category from a 7.5 to a 9.8

Te Aro, Wellington, Nz

Responsible for leading accountants and bookkeepers through the journey to Xero and the cloud; Creation and management of implementation plans to transition to Xero partner tools for their practices (Xero Report Templates, Xero Tax, Xero Workpapers, Xero Practice Manager).Provided professional services work and change management for the implementation from start to finish of Xero Practice Manager for practices looking to gain efficiencies and better insights into their own business. This includes technical configuration of the product as well as education and best practice.Presented at Xero Roadshow 2018 and 2019, Xerocon Uniday 2018 as well as Xero refresh throughout the country to groups of 50 - 1500

Te Aro, Wellington, Nz

Loved by over 10,000 service businesses around the world, WorkflowMax by Xero, is a powerful end to end job management software for a wide range of industries - from business and IT consultants, to engineers, architects, creative agencies, building, construction and more!After Xero's decision to sell WFM I was responsible for sunsetting the product and migration of more than 10k users. also responsible for managing the relationship with the purchasers and ensuring our joint customers had a seamless experience.

Brighton , Gb

Responsible for creating new initiatives to penetrate the Australian Market including User Groups to create a community as well as workshops for FUTRLI users to discuss the product as well as strategy to scale internally and externally. Successfully pitched, won and implemented the largest revenue client FUTRLI has (top ten accounting practice) Responsible for managing churn rate and NPS for current clients.Also responsible for up-selling and cross-selling additional services through the existing channel. Reported directly to the CEO while managing the Account Management and Customer Success team in Australia and the UK.Drove change management and business development for adopting Cloud Technology in Accounting firms across Australia and New Zealand by conducting online and in person training for FUTRLI users.Held in-person workshops for enterprise level partner’s in CanadaFirst line of help via in app chat as well as all account management for Australian users until I was able to build out a team to take on this function. Co-built an e-learning advisory platform (internationally accredited certification course with CPDpoints); led the project from stage 1 to final deliveryAnalysed ANZ industry trends, customer needs, prioritised features and improvements and communicated to the development team to define product roadmap

Led the implementation of a financial and operational information management system to 4 of the leading cruise brands under Carnival Corp in 4 cities and 2 countries. This system managed transactions and budgets of more than $500 million USD with more than 2000 users.Created and managed executive relationships for process improvements and led the transition plan for global releases.Created user guides and held virtual and live global training. Created online guides and instruction manuals as well as short videos guides to create a seamless user experience.Wrote Business Requirement Documents, Mock ups and product suggestions as well as performed UAT for multiple releases per year. Responsible for troubleshooting and raising bugs.Responsible for user management. Held various WebEx training for 950+ external users in over 100 countries.Internal training for over 250 corporate users from entry level to senior vice presidents providing thorough system objectives/abilities and user guidance along with follow up support.Managed the training and use of the system for 38 ships with 275 users in oceans and seas throughout the world.Reported to the Director or Port Operations and managed a team of 5.Supported Holland America, Cunard, Seabourn and Princess cruise lines

Seattle, Washington, Us

Accounting and analysis of Port Operations for Holland America, Princess and Seabourn cruise lines. Responsible for month end accounting procedures. Including month end accruals, reconciliations, and variance explanations. Also responsible for non-financial reporting of vendor performance.Prepared the 2014 and 2015 port operations budget of more than $300M: responsible for analysis and rate calculation as well as transferring the budgeting process to an online system.Ad hoc reporting and special projects on an as-needed basis, including financial analysis and system data.

Atlanta, Ga, Us

Responsible for meeting KPIs regarding placements, interviews and marginsSource potential candidates on niche platforms, preform screening phone calls to analyze applicantsInterview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)Attend tech conferences and meetups to network with IT professionals