Jowin Lee Email & Phone Number

Singapore

Singapore

• Leveraged strong knowledge of WalkMe products and features to design and implement solutions that drive business impact for our customers
• Oversaw multiple concurrently running projects in line with the WalkMe Services methodology; delivered projects on-time and within budget as well as took significant responsibility for the overall success of the.
• Led discovery/requirements gathering workshops; hosted technical training calls and enablement workshops
• Defined how solutions for business objectives can be effectively measured across different customers/industries
• Fostered teamwork and cross-functional collaboration across Services, Technical Support, Customer Success and Sales

Singapore

• SCRUM implementation of SAP Marketing Cloud, SAP Commerce Cloud and SAP CRM for one of the leading providers of health, beauty and wellness supplements in Asia Pacific
• Led workshops for Discovery and requirements gathering as the single, onsite point of contact
• Led and supported the SAP Marketing Cloud development team in both Design and Realization phases up to go-live readiness
• Involved in the blueprinting process and documentation of the client’s business requirements for both Marketing Cloud and Commerce Cloud via Epics and User Stories in JIRA

• Scoping, Configuration, Implementation and Testing for SAP Marketing Cloud, Sales Cloud, Customer Data Cloud
• Marketing Cloud implementation for the largest sports facilities infrastructure project in Singapore
• Tango Elixir+ document logic and design configuration for the largest life insurance company in Singapore and Malaysia
• Extensive end-to-end project documentation based on SAP Activate methodology
• Bid Manager for Request for Proposals; responsible for end-to-end submission process
• Co-developed bid templates, process checklists and proposal frameworks

Singapore

• Involved in implementation and testing of API integration through Zapier with considerations for different use cases to meet client’s needs
• Assisted in the implementation and mapping of client’s business requirements to the QuickDesk CRM suite
• Facilitated and onboarded new and existing clients to the QuickDesk CRM suite (product and client training)
• Advocated for customer success through post-sales engagement; building of customer success user stories (video testimonials, marketing collateral)
• Engaged in leads generation, prospecting and qualifying for business development

Singapore

• Specialized in delivery of 21st century soft skills training – Situational Intelligence (SQ), Collaborative Intelligence (CQ) and Global Intelligence (GQ)
• Designed, oversaw and delivered training seminars, workshops and lectures catered to client’s specifications and needs
• Trained and onboarded new trainers in content knowledge and training methodologies
• Worked with management to identify areas for improvement and apply changes to training based on employee and leadership feedback
• Involved in presales work such as sales prospecting/leads generation and business strategizing as part of the ops team Overseas Exposure
• Trained our clients based in Tamil Nadu, India in preparation for their region-wide delivery of our program; engaged in quality control for the program’s rollout -- resulted in business expansion and renewal.

Singapore

• Assembly, quality control and software diagnostics of servers and mainframes

Bachelor Of Science - Bs, Economics

Civil Engineering With Business

Activities and Societies: SPCD Lionhearters Club