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Joy A. is listed as Account manager| Software engineering enthusiast| IT project management enthusiast| Customer success specialist| Customer success representative| Customer success associate|| Product specialist || IT Support specialist | at Pocket by PiggyVest, based in Lagos, Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Joy A..
Joy A. previously worked as Account Manager at Pocket By Piggyvest and Customer Success Representative at Pocket By Piggyvest. Joy A. holds Bachelor'S Degree from University Of Nigeria, Nsukka.
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Astute and dynamic professional with a successful track record in attracting potential customers by providing them with assistance in understanding product features and services. Known for consistently providing high-quality services to customers, resulting in repeat business opportunities and additional business through word of mouth. Thorough understanding of HR generalist affairs, including employee recruitment and retention, staff development, conflict resolution, HR records management and HR policies development.Also an intending software engineer(frontend developer) with basic skills in HTML, CSS and javascript.
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Lagos State, Nigeria
- Upsell products and services. Champion the customer throughout the business whilst balancing customer needs and business requirements.- Redo withdrawals on withdrawal manager. Fix interest, target and most quick-action issues.- Engage with customers and respond to requests/complaints via all available channels. Resolve customer's queries, inquiries and requests.
Lagos State, Nigeria
- Provide assistance to customers with varying financial transactions such as deposits and withdrawals. Achieved a 90% first-call resolution rate, reducing message volume by 15% and improving overall customer satisfaction.- Collaborate with the engineering team to troubleshoot and resolve technical issues thereby achieving a 98% resolution rate.- Provided assistance with the development of canned responses which reduced the number of customer inquiries by 15%
Lagos, Nigeria
- Manage a high volume of customer inquiries via email and phone, maintaining an average response time of less than one hour.- Collaborate with cross-functional teams, including product development, marketing, engineering multiple payment providers like paystack and mono to ensure a seamless customer experience
Lagos, Nigeria
- Logged the queries of customers and employees and provided timely and accurate customer feedback.
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Joy A. works for Pocket by PiggyVest.
Joy A. is listed as Account manager| Software engineering enthusiast| IT project management enthusiast| Customer success specialist| Customer success representative| Customer success associate|| Product specialist || IT Support specialist | at Pocket by PiggyVest.
Joy A. is based in Lagos, Lagos State, Nigeria while working with Pocket by PiggyVest.
Joy A. has worked for Pocket By Piggyvest and Wema Bank Plc..
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Joy A. holds Bachelor'S Degree from University Of Nigeria, Nsukka.
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