Joy-Ann Richards Email & Phone Number

Santa Monica, California, Us

Santa Monica, California, Us

• Responsible for driving performance and meeting quotas for 80+ vendor sales reps (Account Managers and Business Development Reps) ensuring consistent achievement of sales targets and revenue goals.• Expand vendor team by onboarding and training new sales teams in North America and Europe.• Develop and execute sales strategies by analyzing market trends, customer demands, competitor activities leading to high advertiser engagement and incremental revenue growth.• Implement and manage a comprehensive quality assurance (QA) program for sales team calls, ensuring optimal support, adherence to company standards, and continuous improvement in customer interactions.• Implement a robust system for reviewing key performance metrics, driving individual and team improvement.• Motivate and support sales reps to consistently exceed goals through clear expectations and ongoing coaching.• Subject matter expert for all tools used by Sales and Marketing team.

Santa Monica, California, Us

Burbank, Ca, Us

Santa Monica, Ca, Us

• Grow relationships with marketers utilizing Hulu’s Self-Service Ad Platform • Account Management: engage with leads grow book of business, track pacing to team's goal• Retain and renew business by understanding the client’s advertising goals & objectives• Resolve case escalations• Prospect outside of marketing-generated leads• Facilitate client success via education, evangelizing platform features, and driving platform adoption • Contribute to marketing’s content creation; Host webinars, propose new on-boarding materials refer clients for testimonials • Assist in building processes for Hulu Ad Manager team • Serve as a platform & product expert - layout technical vision and requirements for the evolving platform • Partner closely with the product team on road mapping & feature improvements based on customer needs & market feedback • Create runbooks outlining internal processes & external client scenarios• Record training sessions with customer support teams.

Cupertino, California, Us

- Responsible for growing and maintaining existing business relationships with Apple's SMB market.- Supporting key decision makers by understanding their needs and implementing effective and scalable solutions to transform the way they work.- Analytically approach pipeline health and business leads using CRM and MS Office software to identify roadblocks, trends and potential solutions for Apple business team.- Collaborate with Core Apple Account Managers in creating a seamless channel between retail and call centers.- Exceed all Individual Key Performance Indicators for the past 17 months.- Closed out $1M sales pipeline per quarter, focusing on Software, Technology and Startup Businesses.- Implement new ways to promote more buy in by SMB.

Cupertino, California, Us

- A Leader in sales, product knowledge, solutions and highly influential in engaging customers. - Creating curiousity by customers into intense interest leading to ownership of products.- First to learn, share and inspire team members of new products and initiatives through approachability and informing.- Always exceeding performance goals

Cupertino, California, Us

- Introduce the Apple Culture to our newest teammates.- Work closely with leadership to create training materials for new hires so that they are equipped and feel empowered to take on their new role.- Perform check ins once new hires are within role, discuss their current development and identify opportunities.

Cupertino, California, Us

Bachelor Of Arts - Ba, Psychology

Associate'S Degree, Marketing/Marketing Management