Joy Areola Email & Phone Number

Lagos, Nigeria

Nigeria & Kenya

Lead product manager for Reward Engine.Responsible for all Technical research, Documentation and Integration done to build the Product from scratch to become a Software Product.Responsible for the onboarding and integration of third party clients who wishes to make use of the service.Responsible for developing Business use case and value documentation, requirements documentation, product pitch documents and roadmaps for product developmentResponsible for Demo session and trainings of client on the Reward Engine PlatformLead Product manager for FMCGResponsible for the product life cycle, which includes, onboarding, technical integrations, and Deployment as well as managing the Product day to day.Responsible for running End to End tests on the platform (CDP) and managing UATs done on clients Test and Production servers.Responsible for Revamping the Dashboard of the CDP.Developed and commissioned multiple CDP for Enterprise clients in West and East Africa.Define the product pricing model and billing procedures.Major Achievements :*Built and Launched Terragon's Reward Engine Solution. (MVP and V1)*Built and Launched Terragon First FMCG CDP. (MVP, V1 and V2)

Lagos, Nigeria

• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution• Monitored systems in operation, troubleshooting areas such as application downtime and transaction liquidity levels• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks• Compiled customer feedback and recommended service delivery improvements to management• Implemented new working processes by driving the use of SharePoint, OneDrive and Teams for document management and communication which delivered continued improvements

Lagos, Nigeria

• Configured hardware, devices and software to set up work stations for employees• Answered and triaged requests for assistance in order to provide top-notch support• Using Microsoft Excel, compiled and collated new recruits’ and employee information• Coached new employees on administrative procedures, company policies and performance standards• Developed and updated spreadsheets to track, analyze and report on employee recruitment and informa

Lagos, Nigeria

• Handled client network issues• Supported in resolving hardware issues

Bachelor'S Degree, Management Information Systems, General, Second Class Degree

Activities and Societies: Member of the Nigerian Association of Computer Science Students - Covenant University Chapter. Member.

Product School Fellow, Product Management

Utiva uses an instructor-led approach and technology to accelerate digital skill training for products, data and artificial intelligence.

Product Metrics, Product Management

I was equipped with knowledge in the definition and importance of product metrics,defining the north star metric, measuring user-oriented.