Joy Basu
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Joy Basu Email & Phone Number

Wipro DO&P [Onsite Google T&S] | Operations| Assistant Manager | Content Moderation - Google Ads at Wipro
Location: Hyderabad, Telangana, India 7 work roles 1 school
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Current company
Wipro
Role
Wipro DO&P [Onsite Google T&S] | Operations| Assistant Manager | Content Moderation - Google Ads
Location
Hyderabad, Telangana, India
Company size
187350 employees

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Joy Basu is listed as Wipro DO&P [Onsite Google T&S] | Operations| Assistant Manager | Content Moderation - Google Ads at Wipro, a with 187350 employees, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Joy Basu.

Joy Basu previously worked as Assistant Manager at Wipro and Team Leader at Wipro. Joy Basu holds Bachelor'S In Computer Applications, Computer And Information Sciences And Support Services from Sambalpur University.

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Wipro

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About Joy Basu

As an assistant manager(operations) my primary RnR are SLA management, People Management, Attrition Control, Capacity Planning, Coaching and Hiring. Regular engagement with team and build an inclusive culture within team. Addressing challenges and concerns of the team members always remain my first priority which builds trust within team and every member feels themselves engaged and highly motivated.Coaching, mentoring and delegation of new tasks in a periodic maneet keeps them engaged and helps them in their career progression thus keeps the attrition under threshold mark.Being an assistant manager, my focus is towards the success of the customer & the organization by effectively managing client requirements & meeting SLA. Well versed in G-suite and Google eco system for XWF.Regular engagement with client to understand their needs & have the deliverables catered within ETA. Attending client for Weekly Business Review or Monthly Business Review.Use various analytical tools(RCA, Pareto, fishbones)& identify the defects & waste reduction scopes as well as propose the automation opportunities.Capacity planning & actively participating in the hiring process to acquire best resources in the market who can be best fit for the process & elevate the organisational values.

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Joy Basu's current company

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Wipro
Wipro
Wipro DO&P [Onsite Google T&S] | Operations| Assistant Manager | Content Moderation - Google Ads
bangalore, karnataka, india
Website
wipro.com
Employees
187350
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7 roles

Joy Basu work experience

A career timeline built from the work history available for this profile.

Assistant Manager

Current
Wipro

Hyderabad, Telangana, India

Being an Assistant Manager(Operations), my focus is towards the success of the customer & the organization by effectively managing client requirements & meeting SLA.Analyse & identify the automation opportunities, waste reduction scopes then pass on the insights to the leadership with proposed action plans to optimise the utilisation of the resources.Actively participate in the hiring process to acquire the resources who can be best fit for the process & elevate the organisational values.Motivating & engaging the team members on their career path & advancement within the organisation & maintain the attrition within threshold.

Aug 2022 - Present

Team Leader

Wipro

Hyderabad, Telangana, India

Managing operations, driving SLA, data analytics,performance management, conflict management. Handling a team of 25 employees keeping team moral high by regular engagement with team, delegating new responsibilities, mentoring & educating them about career progression. Root cause analysis & figuring out the best corrective & preventive action plan & bring those plans into practice.

Feb 2020 - Aug 2022

Senior Quality Analyst

Wipro

Hyderabad, Telangana, India

Perform audit on diverse samples, perform remote & live audits. Root Cause Analysis on client escalations understand the opportunities & come up with the appropriate preventive & corrective action plan. Being an integral of traing & quality piloting many new & critical projects.

Sep 2017 - Feb 2020

Quality Analyst

Knoah Solutions

Hyderabad, Telangana, India

Apr 2017 - Jun 2017

Sr. Phone Banking Officer

Icici Bank

Hyderabad, Telangana, India

Feb 2014 - Jan 2015
Team & coworkers

Colleagues at Wipro

Other employees you can reach at wipro.com. View company contacts for 187350 employees →

SR Soumya Ranjan Behera Soumya Ranjan Behera Colleague at WiproKendujhar, Odisha, India View → VM Vivekananth Mohan Vivekananth Mohan Colleague at WiproChengalpattu, Tamil Nadu, India View → BL Bhavani Lalam Bhavani Lalam Colleague at WiproHyderabad, Telangana, India View → YB Yatharth Bhardwaj Yatharth Bhardwaj Colleague at WiproGurugram, Haryana, India View → PK Pranay Kumar Roy Pranay Kumar Roy Colleague at WiproUnited States View → RM Raquel Mangmang Raquel Mangmang Colleague at WiproMacon, Georgia, United States View → AA Ashwini Ashu Ashwini Ashu Colleague at WiproHyderabad, Telangana, India View → MN Mauro Nicolas Heredia Mauro Nicolas Heredia Colleague at WiproMexico View → SG Sumit Gurav Sumit Gurav Colleague at WiproPune, Maharashtra, India View → VA Vivek Agarwal Vivek Agarwal Colleague at WiproJaipur, Rajasthan, India View →
1 education record

Joy Basu education

FAQ

Frequently asked questions about Joy Basu

Quick answers generated from the profile data available on this page.

What company does Joy Basu work for?

Joy Basu works for Wipro.

What is Joy Basu's role at Wipro?

Joy Basu is listed as Wipro DO&P [Onsite Google T&S] | Operations| Assistant Manager | Content Moderation - Google Ads at Wipro.

Where is Joy Basu based?

Joy Basu is based in Hyderabad, Telangana, India while working with Wipro.

What companies has Joy Basu worked for?

Joy Basu has worked for Wipro, Knoah Solutions, Intelenet Global Services Private Ltd., Icici Bank, and Tata Business Support Services Limited(Serwizsol).

Who are Joy Basu's colleagues at Wipro?

Joy Basu's colleagues at Wipro include Soumya Ranjan Behera, Vivekananth Mohan, Bhavani Lalam, Yatharth Bhardwaj, and Pranay Kumar Roy.

How can I contact Joy Basu?

You can use AeroLeads to view verified contact signals for Joy Basu at Wipro, including work email, phone, and LinkedIn data when available.

What schools did Joy Basu attend?

Joy Basu holds Bachelor'S In Computer Applications, Computer And Information Sciences And Support Services from Sambalpur University.

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