Joy Belton Email and Phone Number

• Following up on leads and winning new clients• Understanding client needs and identifying new business opportunities within your portfolio• Maintain and grow client relationships by delivering outstanding service and aligning company resources with customer requirements to ensure continued revenue growth and retention• Collaborate closely with clients to understand their business objectives, resulting in tailored solutions that meet their demands• Utilize in-depth product knowledge to provide expert recommendations and support to clients, enhancing their satisfaction and loyalty• Drive client retention, renewals, upsells, and client satisfaction• Supporting sales teams to improve their performance and reach targets• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

• Served as a contact for all HRIS systems and trained new users as appropriate; produced and submitted reports on general HR activity• Assisted with benefits administration and the Open Enrollment process • Completed a broad variety of administrative tasks: including but not limited to calendar management; compiling documents and creating agendas and meeting notes as needed (both in person and virtual), processing invoices, purchase orders, I-9 verifications• Managed projects and supporting analysis for the Vice President of Human Resources and department leaders as required• Served as a resource for employees and managers with questions related to human resources and personnel policy; assisted in the development and implementation of policies and procedures and provided direction, as necessary• Maintained digital and electronic records of employees• Assisted with the recruitment process and new hires, including scheduling, onboarding, and position backup for the recruiting leader, as needed• Assisted with the online performance review system to ensure timely and appropriate evaluations in conjunction with the salary administration program to ensure compliance and equity within the organization• Produced and submitted reports on general HR activity

• Managed full life cycle recruitment for exempt and nonexempt employees, students, and temporary employees• Coordinated and participated in job fairs and hiring events, writing, and placing job postings; reviewing applications and resumes; scheduling and interviewing applicants, and making recommendations to hiring managers• Collaborated with department managers to identify staffing needs, prioritize recruitment strategies, and track all recruitment throughout the organization• Participated in the development of ongoing creative and cost-effective sourcing strategies. Create and foster relationships with community and professional organizations to attract and proactively source qualified talent and diverse candidates• Maintained compliance with federal and state regulations concerning employment

• Acted as the main point of contact between client managers and preferred vendors• Distributed orders to appropriate Manpower office and suppliers per the program contract terms and conditions• Accountable for the management and execution of assigning contingent workers to workforce programs• Implemented strategies to improve the cycle time of open requisitions by conducting intake calls with hire managers and vendor calls with suppliers holding them accountable to SLAs• Reviewed candidates’ resumes to ensure all client requirements are met• Cultivated and maintained existing relationships with clients

• Managed career transition with resilience and adaptability during the COVID-19 pandemic period• Developed and enhanced professional skills through self-directed learning and networking to maintain career momentum in challenging times

• Served as liaison between customers and employees to create and implement processes to meet the human resources needs of the customer and temporary employees• Provided recruiting and staffing services for customers, including but not limited to, recruiting, staffing, scheduling, making decisions relating to the hiring, placement, discipline, and termination of temporary employees placed with customers• Analyzes business trends and relevant economic indicators for hiring and compensation information to utilize in the selection of candidates• Evaluated, assessed, selected, oriented, and educated job candidates for customers ensuring the best placement of an employee, as well as, for the best placement for the employee• Responsible for formulating and presenting the orientation that will ensure the employee can meet the specific needs of each position and for each customer as well as evaluating and answering questions that arise during the orientation process• Uses discretion and judgment to counsel and discipline employees related to performance issues• Acts as the company representative in unemployment matters to resolve and/or make recommendations as to the resolution of the matter• Investigates discrimination complaints to resolve and/or make recommendations as to the resolutions of the matter• Contributes to the Company's candidate database by evaluating and implementing the best methods for recruiting potential candidates• Prepares print and online advertising for recruiting temporary employees and evaluates advertising effectiveness

• Performed research and fact-gathering for escalated Policy Services' issues regarding privacy, Department of Insurance, Better Business Bureau complaints, legal support, and investigations; works to resolve escalations per established service levels • Handled escalation requests as assigned; requests may originate from the Call Center, the Field Liaison Officer, a Regional Sales Coordinator, Legal, Market Conduct, the Better Business Bureau, Claims, etc.; reviews requests to understand issue and requests clarification as needed; utilizes multiple resources for research, including various database systems, to gather information about the problem; contacts other business units, as needed, to obtain additional information or confirm changes• Prepared supporting documentation and summary for escalated items; communicated findings, resolution, and next steps to appropriate individuals involved in the escalation • Reviewed account information; identifying discrepancies and taking the necessary steps to resolve issues. • Maintained and applied expert knowledge of operational principles, practices, and procedures, and operates as the subject expert with substantial latitude for independent action or decision-making up to an assigned limit• Received general customer service requests/inquiries via e-mail, work queue, phone calls, etc.; executed services functions of Aflac, Aflac Group, and Paylogix cases to include Aflac Group Only and shared cases • Developed customer relationships through rapport-building, listening skills, engaging the customer, and building trust

• Received general customer service requests/inquiries via e-mail, work queue, phone calls, etc.• Called or sent emails/letters to request additional information or confirm action; researched customer correspondence, account invoices, and payment history issues• Developed customer relationships through rapport-building, listening skills, engaging the customer, and building trust• Processed, electronic cancellations and terminations; reported on status and progress of work including top broker accounts• Answered escalated calls from customer services and provided first-response resolutions• Communicated with payroll accounts, certificate holders, associates, brokers, or coordinators, and various departments to obtain additional information or confirm changes• Selected for Reduction In Customer Effort (RICE) program to serve as the main point of contact between the Customer Service Department and Payroll Account Services Department serving as a subject matter expert allowing for quicker resolution of outstanding issues

• Provided proper representation of Aflac Group Insurance as account contact to clients and field force representatives• Served as a liaison coordinating activities with various internal departments and the account to ensure effective and efficient implementation and administrative setup of accounts as it related to the data upload process• Ensured requirements for initial account setup and re-enrollment activities are met• Maintained constant communication with field force to ensure proper management of accounts. Provided effective communication with clients to ensure satisfaction and resolution of their concerns• Monitored enrollments in conjunction with the Account Implementation Coordinator to ensure the new business was processed timely and deductions were started on time for the new or existing account• Developed, updated, and maintained account profiles, including Product Offering, Servicing, Account Setup, Enrollment, and other pertinent data for effective and efficient account management• Analyzed and completed reports related to payroll account activity to identify trends and document process improvements. Maintained a database with customer concerns and proper resolution• Made sound and independent decisions, providing and implementing the best possible solution to conserve existing business

• Coordinated on-site event with Military Counterpart• Liaison between LHI and United States Military• Maintained daily operations of assigned events• Trained new and existing PHA Contractors• Supervised medical teams of 5 to 40 associates and service members when on event missions communicating any changes of policies or procedures • Maintained and updated service members medical information • Recorded Service Members vital signs (height, weight, blood pressure, vision screen, and behavioral observance)• Aided Service Members in completing on-line medical information• Advised Service Members of benefits provided through the Veterans Administration for themselves and family members