Joy Bhatacharya Email & Phone Number

United Kingdom

London, England, United Kingdom

London, United Kingdom

Growing Customer Success team by focussing primarily on customer experience, customer retention and revenue growth opportunities.Ensuring Mapp’s capabilities supports customers long-term goals, enabling them to maximise their investment in the platform and see value from Mapp’s solutions.Owning customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and retention. Conducting periodic customer health -checks. Educate… Show more Growing Customer Success team by focussing primarily on customer experience, customer retention and revenue growth opportunities.Ensuring Mapp’s capabilities supports customers long-term goals, enabling them to maximise their investment in the platform and see value from Mapp’s solutions.Owning customer on-boarding, user adoption, value realisation and customer advocacy to ensure long-term partnership and retention. Conducting periodic customer health -checks. Educate customers on new features and upcoming releases.Lead regular scheduled check-ins, QBRs and monitor client satisfaction. Serve as the voice of the customer to prioritize feature request and platform improvements during product discussions.Accurate forecasting of the designated accounts and growing targets on a continuous basis. Show less

London, United Kingdom

>Direct ownership of revenue portfolio across a suite of clients including Cisco and Sage>Advisory lead to all client communications>Presenting cross-channel strategic and tactical digital programs to clients and leading reporting calls> Analysing campaign results and devising an impactful optimisation framework where necessary>Working closely and collaboratively with production/project management to ensure work is progressed through the delivery process and… Show more >Direct ownership of revenue portfolio across a suite of clients including Cisco and Sage>Advisory lead to all client communications>Presenting cross-channel strategic and tactical digital programs to clients and leading reporting calls> Analysing campaign results and devising an impactful optimisation framework where necessary>Working closely and collaboratively with production/project management to ensure work is progressed through the delivery process and completed: on brief, on time and on budget >Designing overall measurement framework to evaluate success including Benchmarking, Objective & KPI setting>Line Management of CS team within the portfolio (SAM/AM and AE level)>Ownership of regular client feedback ( quarterly ) and CSAT on all deliverables Show less

London, United Kingdom

• Producing Strategic Account Plan for the attainment of revenue targets, client retention, and satisfaction• Ultimate responsibility for the day to day client relationship• Proactive development and planning of creative campaigns relevant to both existing clients and new business prospects• Active involvement in new business pitching and preparation• Line managing 3x Account Managers • Gatekeep the quality of work before presenting to the client

London, United Kingdom

• Sales & Business Development- through lead generation, relationship and personal network activities. Building a sales pipeline and ‘closing’ sales opportunities to meet or exceed agreed targets. • Account Management – Working as a business partner with clients. Ensuring regular meetings and reviews to understand client’s needs before transitioning to BAU. • Bid Management & Pre-Sales- ownership of personal clients/accounts and related bid and pre-sales activity. Working with the… Show more • Sales & Business Development- through lead generation, relationship and personal network activities. Building a sales pipeline and ‘closing’ sales opportunities to meet or exceed agreed targets. • Account Management – Working as a business partner with clients. Ensuring regular meetings and reviews to understand client’s needs before transitioning to BAU. • Bid Management & Pre-Sales- ownership of personal clients/accounts and related bid and pre-sales activity. Working with the sales community and the Marketing team to form the best solution for the client • Commercial Management & Negotiation– taking a lead role in negotiating commercial & Managed Services agreements with new clients. Ensuring that the solution is in line with the commercial framework • Forecasting, Budgeting & Reporting – ownership of Account plans and budgets and reporting to the board• CRM Management & Administration – Following best practice Sales Management process and document all sales activities into the CRM system Show less

London, United Kingdom

* Driving Pico's offer forward to develop sustained and valuable business relationships with new and existing clients* Setting out the company's vision for future achievement as a part of the leadership team* Leading, mentoring and motivating teams to provide the highest levels of services to customers across different countries, markets, and culture* Allocating resources to clients based on core experiences and skill areas to ensure the best fit* Identifying further strategic… Show more * Driving Pico's offer forward to develop sustained and valuable business relationships with new and existing clients* Setting out the company's vision for future achievement as a part of the leadership team* Leading, mentoring and motivating teams to provide the highest levels of services to customers across different countries, markets, and culture* Allocating resources to clients based on core experiences and skill areas to ensure the best fit* Identifying further strategic areas and opportunities for potential revenue within existing client base* Participating in new business visits and leading pitch teams to drive business growth* Maintaining relevant reporting and planning systems in line with company policies and procedures* Act as a liaison and troubleshooter between customers and agency personnel Show less

London, United Kingdom

* Ownership and control of target revenue and delivery budgets over £ 2.2 million* Creating project briefs; brief and work with members of the team to develop an idea;presenting and selling the idea profitably to the client.* Understanding client business, objectives, deliverable and consistently meeting if not exceeding their goals* Ensuring client understands the creative development and delivery process, negotiating sufficient time and budget to deliver best services*… Show more * Ownership and control of target revenue and delivery budgets over £ 2.2 million* Creating project briefs; brief and work with members of the team to develop an idea;presenting and selling the idea profitably to the client.* Understanding client business, objectives, deliverable and consistently meeting if not exceeding their goals* Ensuring client understands the creative development and delivery process, negotiating sufficient time and budget to deliver best services* Producing accurate cost estimates and ensuring that campaigns run to agreed client budgets and client approve all expenditure before the delivery, particularly unexpected expenditures * Developing internal and external resources needed to provide a complete portfolio of experiential marketing services. Show less

New Delhi Area, India

Working at a strategic level, I orchestrated all elements of policy and strategy formulation, launching a new team in India and developing the business. I grew Electra's business from the start to $ 2.6m in 2yrs, as well as managing numerous key accounts across the range of marketing communication disciplines. I demonstrated my abilities as a leader who thinks and manages strategically while thoroughly enjoying being hands-on.

New Delhi Area, India

Have managed the revenue and campaign delivery of large accounts including Sony, Thales and, HP with adequate client satisfaction

Pune Area, India

Worked closely with distributors and retailers towards a common channel sales strategyDeveloped and maintained quarterly sales forecast