Joy Billotti Email & Phone Number

Greater Los Angeles Area

• Oversaw seven boutiques in Southern California including Thousand Oaks, Santa Monica, Hollywood, North Hollywood, Pasadena and Monrovia with a combined sales volume of $18M with an overall increase of 35% within a two-year timeline.• Developed wholesale division by maintaining retail integrity. • Supervised plans, budgets and cost follow ups according to company goals.• Maintained focus upon staff development.• Developed a process to reduce shrink company wide.• Ensured that garment, fine jewelry visual /cosmetics schematics standards were maintained to company requirements.• Communicated regularly with the corporate office on all issues. • Concerning figures, standards, employees’ involvement and day-to-day activities within traveling from store to store.• Set goals and standards of customer service by leading with example.

Montclair

• Managed a staff of 50 to 100 employees at 17 locations with a volume of $20M.• Improved the store in Montclair, California from last on the list of store performance with 40% to plan to exceeding plan and being #1 in the company of 300 stores. • Developed and implemented a training schedule for all employees’ hands on training on how to treat your customers and the best customer service we can give.• Maintained Budget and Sales Goal in District.• Decreased shrinkage by 10% • Recruited, trained, oversaw merchandising, coached and counseled employees.• Planned store events.

Pasadena

• Ensured the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.• Conducted store moves overnight by using Brand Guide.• Maintained store to all visual standards of Victoria’s Secret.• Performed and supervised store opening and closing procedures including counting register funds, completing bank deposits, opening registers and securing facility.• Ensured all stock was censored and ready for replenishment.• Ensured brand and operating standards were met to support brand consistency.• Recruited and trained employees on a weekly basis.• Coached and counseled while creating a fun, sales driven and inviting atmosphere.

Pasadena

• Achieved Sales Goals while keeping counter covered at all times.• Conducted product demonstration, while color printing shades to give that right color formation for clients. Maintain department through stock replenishment and good housekeeping.• Recruited, hired and trained beauty advisors while in keeping with standards of store management and vendors.• Understood and handled all security measures of both Macy’s and vendors.• Conducted studio work with media and stylists.• Ensured beauty advisors met sales goals during presale.• Exceeded 30% to plan on two different occasions, from pre selling and demonstrations on Macy days.

Greater Los Angeles Area

• Personal shopper in the Men’s Department at the Beverly Center.• Organized materials used in marketing and public relations such as press kits for VIP clients.• Maintained database for all clients needs, birthdays, etc.• Shopped for some of the most influential men in Los Angeles.• Consistently met sales goal and plan.