Joy C. Email & Phone Number

Kenya

I ensure that software products meet specified requirements and function correctly. My primary tasks include; Creating and executing test plansIdentifying bugs or issuesVerifying that fixes have been implemented Uncovering bugs in software applicationsEvaluating the user interface (UI) design and user experience (UX)documenting dataCollaborating with developers and product managers to improve product quality and user experience. Strong analytical skills, attention to detail, and familiarity with testing tools and methodologies are skills I have had to learn and polish along the way.

Develop and use the product user acceptance test checklists, scenarios and tools to performmanual acceptance testing of all Company products.Work with the Marketing and Customer Service teams to identify test requirements fromspecifications prior to the development of given product or feature.Track and report on test results for computation of quality metrics.Identify potential quality issues and escalates to the Customer Experience Manager.Assist with troubleshooting of customer product related concerns and coordinate with theTechnology and Betting Operations teams to handle escalated customer concerns.Conduct training on new Company products and product extensions before launch.Carry out market research and recommend innovative product improvements.Isolate and document defects and verify fixes and provide relevant periodic reports.Alerts HOD of significant quality and compliance risks.Any other role as assigned by line manager.

Enhance the customer experience. Job duties include educating customers on products Marketing new services to potential customersNo. of outbound calls madeEducation of current and potential customers with product and service informationInfluence customers to use Betika more frequently through placing more bets, or using other markets and products.No. of conversions achievedMaintain accurate customer recordsQuality of reportsIdentify and escalate priority issues to the Team LeaderFollowing up on customer inquiries

Nairobi, Kenya

Total Number of customers acquired at the shop/ brought on board.The type customer service experience offered to the customerAbility to respond to customer queries and resolution of customer complainsAbility to escalate issues in a timely mannerCommunications skillsAttendance of the agent at workAbility to work well in a team/ Interpersonal Skills

Test / Retest all assigned scenariosDetermine if assigned scenarios pass or fail and record findings on the scenario trackerProvide detailed description of scenarios that failedAttend scheduled test sessions and, if needed, attend overflow sessions to complete all assigned scenariosMay suggest additional test scenario to be added to the Scenario tracking documentCommunicate suggestions or concerns regarding testing with the functional test leadTesters involved in multiple testing sessions should reach out to Functional Leads to find out which session to attend

Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient assistance and supportCall clients and customers to inform them about the company’s new products, services and policiesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company’s customer management policies

Kenya

Make a change in the animal I handle by:Training farmers on feeds Research on ways to give TLC to all the animals that come my way Conducting research on domestic farm animals with a focus on:food production increaseExploring animal geneticsNutritionReproduction Diseases Growth and developmentTraining farmers on feeds and ways to improve, supplement and compliment feedingResearch on better and or different feeding methodsFollow up on trained farmersConduct research concerning animal nutrition, breeding, or management to improve products or processesStudy nutritional requirements of animals and nutritive values of animal feed materials Advise producers about improved products and techniques that could enhance their animal production efforts.Research and control animal selection and breeding practices to increase production efficiency and improve animal quality.Acquiring new farmers Better the current standards of farmers trainedDevelop improved practices in feeding, housing, sanitation, or parasite and disease control of animalsConsider the varied nutritional needs of different species as they formulate balanced food rationsAssess nutritional and caloric requirements based on an animal’s condition and type of physical activity such as performance, reproduction, lactation or overcoming nutritional deficiencies in cases of prior neglectUse an assessment known as body condition scoring, to determine what adjustments should be made to an animal’s dietWork in conjunction with other animal professionals on research or teaching activities

Kenya

Training farmers on feeds and ways to improve, supplement and compliment feedingResearch on better and or different feeding methodsFollow up on trained farmersConduct research concerning animal nutrition, breeding, or management to improve products or processesStudy nutritional requirements of animals and nutritive values of animal feed materials Advise producers about improved products and techniques that could enhance their animal production efforts.Research and control animal selection and breeding practices to increase production efficiency and improve animal quality.Acquiring new farmers Better the current standards of farmers trainedDevelop improved practices in feeding, housing, sanitation, or parasite and disease control of animalsConsider the varied nutritional needs of different species as they formulate balanced food rationsAssess nutritional and caloric requirements based on an animal’s condition and type of physical activity such as performance, reproduction, lactation or overcoming nutritional deficiencies in cases of prior neglectUse an assessment known as body condition scoring, to determine what adjustments should be made to an animal’s dietWork in conjunction with other animal professionals on research or teaching activities

Nairobi, Kenya

Cleanliness of the shopEnsure availability of fresh frozen yogurt for clients as per set standardsEnsure availability of fresh toppings for clients as per set standardsEnsure all customers enjoy their experience as per set standardsEnsure POS understandingTall of cash at handle and system salesProper handling of money at each shift

Nairobi, Kenya

Happy animal, is sure to be a productive animalGave TLC to all the animals in my care by:Monitor feed formulations to meet quality performance and animal health standardProvide advice on nutrition to farmers, other animal owners, veterinarians and government bodiesRationalise animal feed manufacturing techniquesExpand existing ranges of animal food products and develop new onesCarry out sales and marketing strategies

Greet and escort customers to their tablesPresent menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)Prepare tables by setting up linens, silverware and glassesInform customers about the day’s specialsOffer menu recommendations upon requestUp-sell additional products when appropriateTake accurate food and drinks orders, using a POS ordering software,order slips or by memorizationCheck customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beveragesCommunicate order details to the Kitchen StaffServe food and drink ordersCheck dishes and kitchenware for cleanliness and presentation and report any problemsArrange table settings and maintain a tidy dining areaDeliver checks and collect bill paymentsCarry dirty plates, glasses and silverware to kitchen for cleaningMeet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)Follow all relevant health department regulationsProvide excellent customer service to guests

Kiambu, Kenya

Nairobi, Kenya

Providing accounting and clerical assistance to the accounting departmentTyping accurately, preparing and maintaining accounting documents and recordsPreparing bank deposits, general ledger postings and statements

Bachelor'S Degree, Agriculture, Animal Science And Production

C.P.A