Joy C. Belk, Nccp Email & Phone Number

Raleigh, North Carolina, United States

• Direct the operational integrity of the paralegal certification program by developing and executing the agency’s business strategies to drive goal attainment.
• Authored standard operating procedures to maintain ethical guidelines and process improvement.
• Investigates 40+ complex ethics and compliance complaints involving alleged violations of law, regulations, and rules of professional conduct by gathering witness statements, performing background checks using the.
• Present 30+ ethics, compliance, and certification presentations yearly for paralegal associations and college paralegal studies programs to effectively educate the public and paralegal students.
• Develop content for intranet pages and printed documents to communicate ethics-related concepts including unauthorized practice of law and rules of professional conduct to certified paralegals and the public.
• Create and maintain relationships with sponsors, vendors, community college leaders and other public entities to maintain ethical paralegal integrity.

Raleigh, North Carolina, United States

• Establish coherent procedures to manage the certification of 4,000+ certified paralegals by spearheading and motivating teams to drive maximum performance.
• Prepared and employed detailed plans to evaluate 400+ biannual exam applications to verify the accuracy, ethics, and compliance to drive growth.
• Managed and reported on the practical implementation of retention strategies to maintain market relevance, increasing the exam application rate by 30%.
• Designed transformation strategies by parlaying expertise as a professional development facilitator to conduct presentations on paralegal certification, ethics, and compliance.
• Instrumental in the development of the new online certification and recertification software that resulted in a seamless application process.
• Execute process improvement by leveraging research to identify causes of certification termination and implement retention strategies, reducing termination incidents by 20%.

• Orchestrated continuous improvement efforts to increase organizational efficiency by supporting legal defense teams for 100+ death row clients.
• Determined discovery needs and complete discovery by overseeing decision-making and strategy sessions to prepare cases for litigation and assessing documents to be used.
• Drafted working documents by preparing concise decisions based upon facts of case interpretations of law and compliance with state and federal standards.
• Execute workload management by conducting and summarizing witness and inmate interviews, improving service quality, and reducing caseload strain and burnout.

Master'S Certificate, Forensic Psychology

M.A., Human Services

Bachelor Of Arts - Ba, Health And Human Performances

A.B.A. Post Graduate, Paralegal Studies