Joy Casilag Email & Phone Number

Taoyuan City, Taiwan

● Worked on shifts, weekends, holidays, and when overtime is required.● Recorded production information and other data to track progress and identify areas of improvement.● Removed filled containers from conveyors and delivered to the next process at a rate of 900 - 1000trays per day.● Measured and dumped flux every 12 hours and avoided 80% scrap rates.● Feed flattened carriers into machines according to their designated sizes.

Hsinchu City, Taiwan, Taiwan

● Cleaned machines and immediate work areas to maintain a clean and safe work environmentaccording to ISO standards and 5s principles.● Assisted process control and machine operators in performing their duties, increasing the daily quotaby 20% in consecutive years.● Set up and operate machinery to process materials and guarantee 100% continuous production.● Capable of walking and standing for extended periods to ensure maximum production efficiency.● Feed and unload processing machines, ensuring the efficient processing of materials which resulted ina 30% increase in daily production output.

Batangas, Calabarzon, Philippines

● Maintained sales records for inventory control with an accuracy rate of 98%.● Tolerated noisy, wet/damp environments, and strong odours while maintaining focus and productivity.● Provided excellent customer service with a proven track record in managing funds to reducediscrepancies and resolve customer complaints.● Removed filled containers and boxes of packaging deliveries, utilizing efficient handling skills andconsistently maintaining a clean and organized workspace.● Coordinated in the development and implementation of food safety and bio-security procedures.

Laguna, Calabarzon, Philippines

● Checked products and packaging for basic quality defects and ensured conformance to companystandards, reducing product defects by 15% and improving customer-returned items.● Transported raw materials, finished products, and packaging materials throughout the plant manuallyor using powered equipment.● Manually packed goods into bags or boxes, reducing 3% damage during transport.● Informed Supervisor of mechanical malfunctions or product irregularities.● Collaborated with team members in setting production time to prepare and produce products in atimely organized manner.● Lifted 30 lbs. to 50 lbs. of heavy loads and ensured a sufficient supply of production materials daily toguarantee uninterrupted operation.

Laguna, Calabarzon, Philippines

• Dealt with customer complaints; analyzed precise ongoing problem and solution, looking unique ways to enhance sales.• Greeted and serve customers at counters when they have any questions regarding remittances or telco product promos.• Processed cash-in and cash-out of remittances totaling ₱80,000, increasing profits by 15% over 2 years.• Trained 2-3 newly hired employees in handling daily inventory and writing a daily basic progress report, leading to the new hires outperforming other new employees by up to 12%.