Joy Chatman Email & Phone Number

Cincinnati, Ohio Area

• Prepare dockets for the prosecutors and prepare the discovery • Assemble paperwork for the arraignment dockets • Draw up subpoenas and notifications for witnesses and police officers in a timely manner using the Court Management System (CMS) • Distribute cases to assigned prosecutors• Run criminal records for the OVI, /DUI cases for the prosecution attorneys • Establish and maintain effective working relationships with the City and other government officials, community groups and the general public• Maintain assigned records, documents, and files; retrieve and return files properly; maintain computerized records-keeping systems as assigned.

Cincinnati, Ohio Area

Retention Consultant- Call Center OperationsProvide customers with solutions and pricing to retain customer base. Resolve billing errors and maintain customer satisfaction. Complete follow-up with customers to ensure order completion and customer fulfillment. Handle high volume of inbound calls, assist as a team liaison for sales meetings, and achieve monthly with recognition sales.

Education customers on current promotions, pricing plans and new features. Cross-sell various communications products based on current customer relationship in order to best meet their needs. Utilize multiple system including Microsoft Office products as well as Lotus notes to process orders, track sales production and manage daily activities. Address unusual customer issues with quick resolution by working as a liaison with other departments and management. Offer process improvement and creative solutions for work-flow processes to achieve greater results. Negotiate service commitment with customers to meet needs while considering available facilities and/or technicians.

Responsible for comprehensive telephone sales of AT&T language line services. This involves development and management of the customer relationship. It also requires an in-depth detailed knowledge of AT&T’s services and to able to discuss all aspects to exact sales from the customersConduct monthly sales training seminars for the entire AT&T sales programResponsible for setting sales training seminars for the quarterly incentive programs for the Language line group

Convergys Corporation sells customer management and information management products, primarily to large corporations. Customer’s management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail and healthcare and government markets.

Responsible for establishing and maintain relationship with California businessesAssume the role of telecommunications consultant; identify needs and sell phone services accordinglyAssist Human Resources with the hiring of new account managers

Post Baccalaureate Professional Certificate, Paralegal Studies, Deans List

B.S, Home Consumer Science; Communications, Management And Marketing

Activities and Societies: President of (Hamilton,Oh Branch) Minority Action Committee.Franklin Covey Time Management Multiple cell phone.