Drive Language Technology Strategy: automation, AI/ML/MT, AI for media localization and production

Hogarth Worldwide is a WPP-owned( one of the largest advertising companies in the world) global company that provides marketing implementation services, including all-channel production and language services to 9/10 top global brands.

Overseeing a tech giant portfolio with direct P&L responsibilities.Building partnerships with stakeholders across Content, Operations, Brand, Marketing, Product and Engineering.

• Provide leadership for strategic enterprise client programs with direct P&L responsibilities.• Maximize operational leverage to drive up margin targets, track forecasts to actuals, conduct gap analysis to strategize for business recovery and expansion planning.• Manage team performance, motivate and develop teams of project and account managers to deliver client programs promptly, within budget and with high quality.• Provide sales enablement support by designing and collaborating on technology solutions integrated with strategic pricing modelling.• Lead various client meetings and business presentations, oversee QBRs and CAPAs to identify business trends and operational excellence opportunities.

Recent Accomplishments:• Increased production profit margin by up to 25% in the last calendar year.• Developed and implemented project management and quality service metrics.• Introduced and implemented data analytic tools to help retain and win business.• Successfully trained and coached production team of 6 departments to support the rapid business growth by more than 150% in the last three years.Job Responsibilities:• Led operations and strategic account management, supervised and coached a production team of 32 consisting of 6 departments to ensure timely and quality service delivery.• Drafted RFPs and SOWs, oversaw the development of high level project plans and program roadmaps, and provided real time leadership reports and status update.• Tracked production revenue and profitability, modified the operational planning based on sales forecast.• Spearheaded strategic account client presentations, meetings and visits, initiated account retention and penetration plans.• Regularly reviewed customer satisfaction survey results, proactively conducted root cause analysis and resolved client complaints.• Served as subject matter expert and master mind of million-dollar accounts, and worked with top clients in diverse digital deliverables and campaigns.• Identified employee development needs, developed and delivered training on best practices and workflows.