Joy Chen Email & Phone Number

Melbourne, VIC, AU

Project managed several projects with multidisciplinary teams to support MDHS, FEIT and FoE academics in bringing their postgraduate online courses to life. Key responsibilities:* Managed portfolio of projects to deliver professional and customer service-focussed outcomes. Modelled a strong service excellence and customer-service focus.* Proactively.

Produced two major projects designing educational apps for school aged children. Key responsibilities:* Managed up to 20 people in a multidisciplinary team from initial scoping, discovery and design; through the iterative development, review and quality assurance of the apps; and finally to the successful delivery of project requirements above and beyond.

Produced a wide range of games and educational apps for a variety of clients such as Westpac, Boost, Telstra, ABC, Metro Trains and Officeworks:* Planned, initiated, executed and monitored the progress of multiple projects simultaneously. Ensured they were progressing within the budget and timeline and meeting scope and quality requirements.* Created.

Developed digital games, apps and e-learning content.

Key responsibilities:* Re-forecasted and managed project contracts, schedule, budget and resources to complete the project on time, on budget and to the client's satisfaction.* Implemented and refined workflows for iterative content creation, quality assurance review and publishing, with internal and external resources.* Monitored analytics data to ensure.

Responsible for implementing and monitoring quality assurance processes for diverse digital resources projects. * Consulted with Program Directors and Project Managers, and reviewed project briefs to advise on QA requirements, schedules, and processes to meet the specific needs of each project.* Managed a team of 13 editorial and technical staff.*.

Responsible for project managing the development of over 90 interactive learning resources in numeracy, numeracy assessment and science assessment over two years. * Coordinated, liaised and managed several project teams to ensure timely delivery of resources that conform to publication standards. * Managed internal project team as well as external.

Developed 14 interactive resources to improve the scientific literacies and learning engagement of at-risk boys in their middle years of school.* Liaised with project partners to ensure educational soundness and conformance to online publication standards.* Contributed to concepts, scripts, designs, functional specifications and prototyping.* Coordinated.

Worked on stage 2 and 3 of the Online Visual Counselling Tools project partly funded by Kids Help Line, Australia’s largest youth counselling service. The project developed interactive and visual counselling tools to help young people express themselves in one-on-one synchronous sessions.The results of this project were implemented on the Kids Help Line.