Joy Chen Email & Phone Number

Melbourne, Vic, Au

Project managed several projects with multidisciplinary teams to support MDHS, FEIT and FoE academics in bringing their postgraduate online courses to life. Key responsibilities:* Managed portfolio of projects to deliver professional and customer service-focussed outcomes. Modelled a strong service excellence and customer-service focus.* Proactively engaged with customers and stakeholders.* Managed education development projects through collaboration with academic and professional staff, to achieve high quality outcomes.* Coordinated resources via schedules that are negotiated with managers and team leads, and academic stakeholders.* Ensured compliance with established quality standards whilst meeting project timelines andmanaging project risks. These requirements were met using Project Management tools such as software, risk registers, stakeholder maps and production schedules.* Developed and maintained standards and protocols to ensure processes and systems were efficient and consistent.* Used expert project management knowledge to develop new processes for work assignments that facilitated more rapid and consistent development of educational products and programs.* Monitored content quality assurance and copyright reviews during development, working closely with learning designers, academic staff, copyright officers and library liaison staff, to ensure educational content was compliant with copyright frameworks and assembled correctly.* Developed and implemented communication and engagement strategies for programs to ensure all stakeholders are well informed throughout project lifecycle.* Supported the Project Team Manager in the allocation and coordination of tasks, and the support, coaching and induction of team members, across the project team.* Active participant in internal projects aimed at continuous improvements of operational processes as well as team cohesion and connectedness.

Produced two major projects designing educational apps for school aged children. Key responsibilities:* Managed up to 20 people in a multidisciplinary team from initial scoping, discovery and design; through the iterative development, review and quality assurance of the apps; and finally to the successful delivery of project requirements above and beyond client expectations. * Implemented and refined workflows for iterative production and review, which included multiple review points for input from the client, subject matter experts and end users. This collaborative process enabled the team to take on board the learnings gathered throughout the project. * Delivered rigorous financial, progress and risk reporting weekly, to ensure the project remained on time and budget. This included complex contract and financial management with the client and 10+ suppliers.* Also project managed and produced UX flows, wireframes and specs to prototype an internal platform for a global company, designed to drive and increase employee participation in sustainability campaigns.

Produced a wide range of games and educational apps for a variety of clients such as Westpac, Boost, Telstra, ABC, Metro Trains and Officeworks:* Planned, initiated, executed and monitored the progress of multiple projects simultaneously. Ensured they were progressing within the budget and timeline and meeting scope and quality requirements.* Created detailed project schedules with milestones and review points for input from the client, subject matter experts and end users. * Delivered weekly financial, progress, resourcing and risk reports.* Conducted quality assurance of project outputs at various internal review points.* Managed contract and delivery of services and content with suppliers.

Developed digital games, apps and e-learning content.

Key responsibilities:* Re-forecasted and managed project contracts, schedule, budget and resources to complete the project on time, on budget and to the client's satisfaction.* Implemented and refined workflows for iterative content creation, quality assurance review and publishing, with internal and external resources.* Monitored analytics data to ensure promotional activities meet desired outcomes.* Worked with external filmmakers and three schools across Australia to coneptualise and produce (including review and restructured rough cuts) three promotional videos for an online resource:http://www.scootle.edu.au/ec/viewing/S7023/index.htmlhttp://www.scootle.edu.au/ec/viewing/S7089/index.htmlhttp://www.scootle.edu.au/ec/viewing/S7034/index.html

Responsible for implementing and monitoring quality assurance processes for diverse digital resources projects. * Consulted with Program Directors and Project Managers, and reviewed project briefs to advise on QA requirements, schedules, and processes to meet the specific needs of each project.* Managed a team of 13 editorial and technical staff.* Contributed to the leadership team and worked with other senior managers on matters of strategic importance.

Responsible for project managing the development of over 90 interactive learning resources in numeracy, numeracy assessment and science assessment over two years. * Coordinated, liaised and managed several project teams to ensure timely delivery of resources that conform to publication standards. * Managed internal project team as well as external contractors, education experts, writers, instructional designers and e-learning content development companies.* Managed project schedules and budgets to ensure projects are delivered on time and on budget.

Developed 14 interactive resources to improve the scientific literacies and learning engagement of at-risk boys in their middle years of school.* Liaised with project partners to ensure educational soundness and conformance to online publication standards.* Contributed to concepts, scripts, designs, functional specifications and prototyping.* Coordinated quality assurance documents, beta trials and testing processes. * Generated team and individual work plans and schedules. * Coordinated user focus groups and preparing revision documents.

Worked on stage 2 and 3 of the Online Visual Counselling Tools project partly funded by Kids Help Line, Australia’s largest youth counselling service. The project developed interactive and visual counselling tools to help young people express themselves in one-on-one synchronous sessions.The results of this project were implemented on the Kids Help Line website, providing an important means for distressed young people to connect effectively with counsellors.