Joy Chen Email & Phone Number

Taiwan

- Lead global SQA/SEPG team.- Developing a process management system (Projectsphere) and related process consultant services to ensure process value with minimized PDG effort, and process adoption with minimized process operation effort- Building a solution to be used during the whole product development life cycle from requirement management, project planning to project execution monitoring to achieve the following objectives: (1) To identify risk and ensure the objective achievement of product development during the whole lifecycle (2) To shorten the information and decision making distance between market need and RD (3) To provide a systematic/quantitative way for project team to make continuous improvement by data

Taiwan

 Lead a global team to introduce and deploy suitable methodology, efficient process, best practices and continuous improvement framework to assist TM’s RD team effectively transforming its innovation into profitable product delivery. Build up a DDCI (Data Driven Continuous Improvement) framework and form up a data analysis taskforce to enable Trend Micro to create/increase competitive advantage and make continuous improvement using analytics -- DDCI is an integration framework with a group of services to enable TM engineering teams continuously improvement in a systematical, measurable and controllable way.-- The integration framework integrates all existing processes, services, systems, environments and tools used by TM engineering team

Taiwan

 Support organization to promote Agile Mentality-- Create a 3-years Agile Mentality Roadmap that when executed will be capable of supporting TM’s RD team in adopting an agile approach towards product deliveries. Key components of the roadmap includes --* Training--* Agile Practices--* Tools and Environment--* Metrics--* Agile Awareness and Assessment-- Lead a team to execute and deliver key components identified in the Agile Mentality Roadmap-- Develop a pre-assessment methodology and an agile practice knowledge database to help project teams to define adopted process and practices. The agile methods included in the agile practices knowledge database are eXtreme Programming (XP), Scrum, Adaptive Software Development (ASD), Dynamic System Development Method, Feature Driven Development (FDD) and Lean Software Development (LSD)Develop a Defect Management methodology and deploy it to all projects in TM-- “Defect Management” is a set of systematic methods to identify schedule/quality risks and improvement opportunities by analyzing a product's defect data in the product development life cycle. It consists of three parts as below: --*Defect Profiling and Analysis --*Defect Estimation and Monitoring --*Defect Collection and Validation

Taiwan

 Merge System Integration Department and Information Infrastructure Integration and Management Department to provide total solution for enterprises’ IT departments. Being agent, reseller and service provider for ServiceCenter of Peregrine, Legato of StorageTek and all open solutions of BMC and Compuware. Innovate a new product line - System Testing and Tuning Center (STTC) which provides all the services needed in the system development lifecycle to assure the program quality、 system performance and reliability .

Taiwan

 Lead an Application System Engineers (ASE) team to provide technical support and consult in system engineering technology for all the GSS software development projects .The techniques including ：system architecture 、quality assurance 、system testing and tuning 、performance management、 production setup 、system backup and recovery. More than 10 large scale software development projects (>10 million NT dollars) were supported by this team. Lead a System Integration team to support for system integration of multi-platform and multi-application in large scale software development projects.

Taiwan

 QualityWare Co. was merged into Qware Systems & Services Co. in Jan.1997.  Build up a Research & Development (R/D) team to develop testing tools with own brand name. Two testing tools were successfully developed and applied to many testing projects as below :-- Qware: a loading testing tool which can simulate non-limited virtual users through terminal emulation or client-server to submit transaction to SUT (System Under Test).-- TSG: a test script generation tool which can help tester to design the test cases and automatic generate test scripts.  Innovate and build up a software factory which can develop software as producing products in factory. The goal of the software factory is to produce large scale software with high quality and controllable capacity in low cost.

Taiwan

 Respond for a business by marketing、selling 、consulting and service providing all the testing related products in the system development lifecycle to the customers. The international products were provided include PreVue and TeamTest Suite. PreVue is a loading testing tool which was produced by Performance Awareness Corporation and integrated into Rational testing tool set after PAC merged by Rational. TeamTest Suite is a set of testing solution including functional testing, testing management and defect tracking, which was belonged to SQA Corporation and integrated into Rational testing tool set after SQA merged by Rational.

M.S., Electrical Engineering

B.S., Engineering Science