Joy Chen L Email & Phone Number

Mountain View, CA, US

Menlo Park, CA, US

Mountain View, CA, US

• Collaborated with Contract Manufacturing, Trade Compliance, Classification, Logistics, and Distribution team to ensure timely hardware distribution to all product groups.
• Maintained NPI Dev PCBAs allocation and configurations by partnering with Technical Program Manager and managed asset database for device traceability.
• Ensured newly developed hardware/parts get Classified and Valuated for timely import and export.
• Managed all Logistics activities across Wearables Programs, such as NPI shipments (including clearing customs), one-off shipments, and Ship-to-Home for seamless global shipping.

Milpitas, California, US

• Monitored major PCB assembly project schedules to ensure project progress is aligned with the customer’s targeted timeline.
• Collaborated with Process Engineers, Operation manager, Production leaders, and Quality Manager to implement new production processes for each engineering validation phase.
• Drove program readiness and established required processes, equipment, and capacity to support the program from Prototype phase into Manufacturing.
• Maintained build plan, process documentation, and yield reports for internal and external teams to monitor and analyze key performance indicators.
• Reviewed defects with Process Engineers and Quality Team to investigate and determine failure root causes and implement corrective actions.
• Managed program open issues list and facilitated the completion of action items.

Santa Clara, California, US

• Managed multiple time-sensitive projects per client’s requirements, including planning, status tracking, and reporting.
• Provided customized research and analysis of product competitiveness for client projects.
• Worked closely with the Principal Consultant to provide sales forecasting and advice on product roadmaps.
• Supported clients with supplier communication regarding product sourcing and development.
• Attended events per client’s marketing needs and support client by providing product training to sales reps from retailers.
• Coordinated with web designers and content writers to publish marketing material for the company and clients.

City Of Industry, California, US

• Negotiated product cost and prevented Supply Chain delays by ensuring sufficient vendor inventory.
• Supported Canada business unit to optimize sales and margin goals.
• Prepared and processed Purchase Orders to replenish inventory stock based on product turnover and promotion schedules.
• Monitored inventory level and avoided product aging.
• Worked with Category manager, merchandiser, and marketing department to ensure everything was on track for the promotion launch.
• Prepared sales and purchasing reports for Category Manager to evaluate and improve performance.

• Worked with the company management in analyzing and interpreting clients’ financial circumstances in Taiwan and the U.S.
• Researched and identified new investment and sales opportunities in North American market for equity investment in different industries.
• Attended meetings and maintained the relationships with American clients in evaluating their expansion strategies and financial situations.
• Analyzed individual clients’ credit history to determine risks of investing.

Long Beach, CA, US

• Presented financial A/R history, administrative supports and updates/reports on account status/credit limit evaluation to sales team and regional managers.
• Monitored more than 500 accounts in the East coast and Texas, ensuring all outstanding invoices were billed accurately and collected on time.
• Provided support to customers; received and answered e-mails or phone calls. Coordinated with sales team in resolving discrepancies of outstanding invoices.

Project And Program Management Certificate Program

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Business Administration (B.B.A.), Business Administration And Management